AutoNation Chrysler Dodge Jeep Ram Carlsbad
Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Carlsbad
Review type:
Professor
I purchased a Lexus es350 and I have to say we had a wonderful experience from the sales department all the way up to the finance department. The people are wonderful and the vehicle I purchased is even better! I highly recommend coming in to experience it for yourselves. Thank you to everyone who assisted in my vehicle purchase.
Great Service Sara!!!
by Prevailer65 on 05/09/2025Sara the service rep was very helpful!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
AutoNation Jeep carlsbad, ca
by Mthiker33 on 05/05/2025Nightmare! in 8 days and did nothing. tried to get us to pay $795 for maintenance work that had already be done. not warranty work. coolant temp sensor under extended warranty. Michael Griffis was a nasty lying person the entire time and… used profanity on me.Hello, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com
Quick and easy routine maintenance
by marinacrose on 04/21/2025I took my recently purchased vehicle in for an oil change and tire rotation, and was pleasantly surprised at the quick turnaround time on a busy day. Staff was friendly and helpful and communicated the status of the service promptly - I… will definitely return for future service needs!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Professor
by Conductor on 08/06/2024Had a great experience. Chris was super and has done a great job of follow-upHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
I purchased a Lexus es350 and I have to say we had a wonderful experience from the sales department all the way up to the finance department. The people are wonderful and the vehicle I purchased is even better! I highly recommend coming in to experience it for yourselves. Thank you to everyone who assisted in my vehicle purchase.
Scheduling system needs work and customer communication
by BDDDDDD on 12/02/2023It was very difficult to talk to a person about scheduled appointment requirements. Along with that, it was difficult to verify which location the vehicle appointment was supposed to be. Once the appointment was finally confirmed, it was… hard to talk to anyone at the location. It appears the scheduling and customer communication numbers are significantly understaffed.Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 292-2515. We hope to hear from you.
So calling the number for the General Manager above gets me to the phone menu tree. When I select "1" for service, it loops back to the original menu tree over and over again. It's time consuming and absolutely ineffective at getting anything done other than spending time on the phone. And the online scheduling does not specify which location the vehicle needs to be taken to, and obviously does not allow any discussion over the phone to narrow down trouble shooting options before the vehicle is delivered for service.
Best car buying experience ever!
by Rand Smedley on 11/29/2023At my age I have bought a lot of vehicles, new and used. In the vast majority of cases, I have been treated as a sheep to be fleeced. I have had my share of four-square closes, T.O. men, and hard-ball sales managers. Then, even when I've… bought the vehicle, the finance man has tried to shove add-ons down my throat. None of this happened at the AutoNation Chrysler, Dodge, Jeep, Ram, Fiat dealership in Carlsbad. After speaking to a salesperson, Antonio, over the phone, I made an appointment to see the Wrangler I was interested in. Antonio was professional, knowledgeable, and friendly. After looking at the Jeep I had seen online, I realized it wasn't a good fit for me. Antonio took my wife and me to a secondary storage lot where their overflow inventory sat. There we found the perfect vehicle for me. I decided to lease it. After some minor negotiation, Antonio wrote the deal up while my wife and I went to lunch. When we came back, the car had been cleaned and prepped for delivery. The finance man, Trevor, offered the add-ons but did it without pressure. I chose one. Before I left, the sales manager, Rick, came out to shake my hand and offered me his card, telling me that if I ever needed anything, not to hesitate giving him a call. This is how it is supposed to be. I am a fan.Hi Rand, thanks for your praise and kind comments about our team. Feel free to stop by if you ever need any more help.
30,000 Service for 2020 Jeep Wrangler
by ScottSe on 11/23/2023I went in for a service and was quoted $2500 to do 30,000 service. Insane price! This did not include the free oil change and tire rotation I pre-paid for when I leased my Jeep. I asked the serviceman to do the bare minimum and push out… what could be pushed out. I realized he charged me the same after I left ($2500). 40min later, I texted him to pause everything. Then he said I didn't need a $400 tray. Asked to talk with the manager, they continued to finish the work (even though I had asked them to stop). They said sorry, but the system recommended these items even though the manual and manufacturer didn't. I feel like I was scammed. The dealership should do better when it comes to customer experience and advocacy to earn trust and loyalty.Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. Please reach out to us at (760) 292-2515 when you can so we can address this situation directly. Thank you and have a great day.
Prepare for mediocre-poor service after the sale
by BjjCowboy on 11/20/2023Found the Vehicle I wanted (2014 Jeep Wrangler Rubicon X) at Autonation Jeep Carlsbad. The price was good, not great. Tried to negotiate a little and they would not budge at all (not even $200). I really wanted the jeep so I decided to… buy it anyway. From Thousand Oaks I traveled 3hrs to Carlsbad to buy the Jeep. The buying process was fairly painless. There were two issues I found while inspecting it that I had them promise to fix and write up on a due bill. They told me that I could have the work done at their sister store in Valencia (closer to my house). While doing the final paperwork the manager comes to me explaining that they under priced the Jeep and they weren't making any money on it so the only thing they would take care of is the agreed upon items on the due bill. Drove the jeep home and then called Autonation Jeep Valencia to schedule my due bill items. They informed me they couldn't get me in for 3 months. I contacted my sales person and explained, they said they would see if their manager could get them to get me in sooner. Days went by with no response, sent messages and emails with no response, finally they called back and said to contact the service manager in Valencia. Called Valencia and set up a drop off time. Since I live in Thousand Oaks I asked about a rental, loaner or shuttle to get me home and they said they don't cover anything, I would have to speake to the people at Carlsbad. Once again contacted my sales person who mentioned that Autonation has a Lyft account and they should be able to get me back home. He said he would speake to his managaler and get back to me. Didn't hear back so about 3 days later I messaged him asking about it. He said he spoke to his manager and he said they wouldn't cover anything and I was on my own to get back home. This is honestly the worst service I've ever experienced, especially after spending $32,000. I would absolutely NOT recommend Autonation Carlsbad or Valencia for anything.Hi, it is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.
Great experience
by Rudy Erbe on 11/07/2023Antonio Woods gave us a great shopping experience, he was on top any questions we had. We are so happy with our new wrangler.Hi, we are pleased to hear you had such a positive experience with us, Rudy! Thank you so much for being one of our valued guests and we look forward to your next visit!
Greatly Improved
by ChargerOne on 11/07/2023Setting the appointment was simple on the website. Upon arrival the service advisor came out immediately and was friendly and efficient. Oil change and tire rotation was done in 90 minutes. The waiting room is large, clean and comfortable.… This is a great improvement from a year ago under Bob Baker ownership.Hello, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Engine Replacement
by Michael on 11/02/2023My fleet vehicle was diagnosed with coolant in the cylinder and Robert submitted documentation to our fleet program that the engine replacement would be covered under warranty. Thanks to his communication with the fleet program I was able… to retain the vehicle instead of it being sent to auction.Hi Michael, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service - once I got through on the phone!
by Nancy on 10/31/2023The service department has improved considerably since Auto Nation first took over. Work was done as promised, warranty work was honored from previous dealer, everyone was courteous. My only ongoing issue is trying to get through to the… service department on the first call!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Horrible experience
by Jeepsrvcsuks on 10/25/2023No courtesy loaner car. No ability to contact live person. Hard deadline for needing car complete not met. Spent 2 hrs at dealership waiting on service - this was with going to work while work was performed. “Almost done, 15 minutes”… more, etc isn’t acceptable after being an hour past deadline. Never have recalls ready - after all of this waiting, only 1 of 3 got doneHi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM and FIAT Carlsbad. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (760) 292-2515 -- we hope to hear from you soon.
Great service
by charles on 10/24/2023Mark the sales person was very friendly. helped out through the whole process. would recommend this dealership to people.We appreciate you taking the time to leave us a response, Charles! Thanks for the recommendation and have an amazing day!
worth the drive!
by pjy21 on 10/19/2023Antonio Woods was our salesperson. The entire process was smooth. He was friendly, honest, and well-informed about the car we purchased. Made our experience worth the drive to Carlsbad.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Mazda Cx5 service
by Maria Korogi on 10/18/2023Miguel and Rob were both very nice!Hi Maria, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Repair and Recall Service on Pacifica
by NguyenN on 10/13/2023I dropped off my Pacifica as I was experiencing a myriad of electrical issues. Michael did a great job of providing me with an initial diagnosis (which ended up being spot on), walking me through the process and expectations regarding… timeline and cost. The repair took a week to complete and Michael provided me with timely updates so I was never left wondering. I feel more confident with my vehicle now that I know there is someone like Michael I can depend on if needed in the future.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Excellent Service Experience
by RSimon7 on 10/12/2023Great communication. Very professional and personable and accommodating! I really appreciated the complimentary ride too!Hi, thank you so much for the positive review! Don't hesitate to call us if you ever need anything. Be safe on the road!
My Jeep Had Grease All Over the Doors
by Stibler on 10/12/2023Well, not to good for an honest review - When I got my Jeep back it was filthy on the driver floor and had several grease marks on the side doors. Also very surprised that a 20,000 mile service on my 2020 Jeep Grand Cherokee cost over $800… and that was not with filter replacements or an oil change.Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 292-2515. We hope to hear from you.
Good job
by Grant2020 on 09/16/2023Great experience. They got to my vehicle faster than I expected, handled the issues without hassle and had me back on the road without delay.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Timing and persistence
by Gee Bouzhe on 09/13/2023I discovered issues with my vehicle one week prior to the end of the manufacturer-backed extended warranty program. I was concerned that my warranty program would lapse over the Labor Day weekend before the work could be started. My… service advisor, Danny Vega, stayed in contact with the warranty dept to complete the worked needed, under warranty. Excellent service and communication, keeping me informed, a level of service not found under the previous dealer ownership.Hi, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Jeep Wrangler
Jeep Grand Cherokee
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
by Beckett Adams on 08/07/2024