Toyota of Santa Cruz
Customer Reviews of Toyota of Santa Cruz
Review type:
Honest, no BS dealer, highly recommend!
Review
by Janette on 04/20/2019updated 04/26/2019Quick, friendly serviceExpectations exceeded
by Rozzy on 04/18/2019updated 04/26/2019Really enjoyed the friendly greeting upon arriving to the service reception, the prompt service from the service advisor Isidro who kept me constantly updated and the experience shuttle drivers Hector and Charles. Thank you!Rozzy, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and weâre ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Toyota Santa Cruz Experience: Jim Davis / Jeff Long
by Scott on 04/17/2019updated 04/25/2019Easy to work with: efficient, courteous, flexibleThank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Ok
by Yesenia on 04/24/2019The employee that showed me the cars was very helpful and not pushy.Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Thanks, Chelsea/Chelsie/Chelsey!
by Max on 04/16/2019updated 04/24/2019Friendly staff and quick business. Went the extra mile to save me some money.We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Buying a used car at Toyota of Santa Cruz
by Gaynor on 04/24/2019Chuck Deegan really listened well to what I was looking for in a used Prius. Also, he was available to answer my questions and just seemed easy to work with throughout the entire process of buying my car.Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
55k miles service 2014 Toyota Prius C
by Lars on 04/15/2019updated 04/23/2019quick, easy dropoff. Bryon is very personable and seems to know what he is talking about. Was able to make a same-day express appt.Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you wonât hesitate to reach out again in the future. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
Great service
by Wei on 04/14/2019updated 04/23/2019The service is very high quality and professionalThank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Quality service, personable advisors.
by Alexander on 04/14/2019updated 04/23/2019I was kept informed as to the progress. This was important due to the length of time it took to complete the repairs.Thank you for leaving us this great review, <REVIEWER FIRST NAME>! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Excellent Service
by Christopher on 04/14/2019updated 04/23/2019Courteous, attentive, professional, communicative, on time.Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Toyota Four Runner off road premium
by Christine on 04/22/2019Very clean dealership and Bill Carrol was the best. Best buying experience we've ever had!Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Best Dealership In Town !!!
by James on 04/21/2019My service person, Mark was really friendly, knowledgeable and had my vehicle serviced in a timely fashion. I didn't feel like a number and was actually treated really nice. Thank you. You guys are great !!!Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
sequoia 5k maintenance
by Annie on 04/21/2019Everyone was very helpful and prompt when I arrived, even though I showed up half an hour early. Bryon was very cheerful and professional and Chelsea was great on the pick up.We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Where the Customer is Royalty
by April on 04/20/2019Personable staff--I LOVED Chelsea; give that gal a raise!--prompt service, and a clean, prompt shuttle service.April, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Reliable fast service
by Alfred on 04/19/2019Got appointment for next day service. My service adviser was very knowledgable about my truck. Also the Shuttle service was very promptHi Alfred, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
No pressure
by Noelle on 04/19/2019Staff were very friendly. Not as much pressure as at other dealerships I visited. I brought my dog with me and they gave her some treats.Noelle, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Great dealership
by Aaron on 04/19/2019Got me in quick, Handled some unique circumstances well, gave me a ride home!I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
service repair review
by Rob on 04/18/2019courteous and pleasnt representative. update call when service complete. car ready when promised (car washed too! )Rob, we are glad to hear you enjoyed your recent visit to our service department. At Toyota of Santa Cruz we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Multipoint Inspection
by Janet on 04/17/2019Mark Schultz is an excellent service manager. I have to wear an O2 cannula and worry about running out of oxygen if I have to be out too long. Mark was very sympathetic to my concern and expedited my service in a timely manner. I felt… very well taken care of. Thank you, Mark. I felt the service done on my car was very thorough.Janet, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Mark does for Toyota of Santa Cruz and our customers. Hope to see you again soon! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Major Service
by Stanley on 04/17/2019Service advisor (Michael) was very pleasant and thorough. Service was performed as requested and required by maintenance schedule. I appreciated the complimentary car wash. The shuttle drivers were pleasant and friendly.I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
General Maintenace Service / Agreement
by Janet on 04/17/2019We brought our 2018 Toyota Highlander in for a service. The service staff performed all necessary service items! Very Pleased. Candice was just great in explaining the services.Janet, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
by dealerreply on 04/26/2019