Toyota of Santa Cruz

4200 Auto Plaza Dr, Capitola, CA 95010

Today 9:00 AM - 8:00 PM

Sunday

10:00 PM - 8:00 AM

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Customer Reviews of Toyota of Santa Cruz

Review type:

Overall rating

5.0

(1567 reviews)

Customer recommendations:

Yes (1)|No (0)

Write a review: Sales | Service

Honest, no BS dealer, highly recommend!

by Karen on 10/21/2024

I’ve been to many sleepy dealerships (never a Toyota one), mainly Honda. I went in to Santa Cruz Toyota with my guard up, ready to fight, only to find out they’re transparent, fair, kind and don’t play any games. Chuck and Miguel helped me…

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1567 reviews

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Maintenance Service
5 out of 5 starsby Wendy on 04/10/2019
updated 04/17/2019
Efficient & Friendly
- Wendy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 05/03/2019
- Wendy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 05/03/2019
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Service
5 out of 5 starsby C on 04/16/2019
It only took an hour & 15. The extra time because I asked for the car wash, I like that feature.
- We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/17/2019
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Service
5 out of 5 starsby Jerry on 04/16/2019
Service tech knew exactly what should be done.
- We canât thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/17/2019
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Prompt same day service
5 out of 5 starsby Paul on 04/10/2019
updated 04/16/2019
Took care of the recall issue the same day.
- We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/16/2019
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Service on Prius
5 out of 5 starsby Christine on 04/09/2019
updated 04/16/2019
I was kept updated on the timing for completion and other issues that were found during the service
- I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/16/2019
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Great service
5 out of 5 starsby Patricia on 04/09/2019
updated 04/16/2019
Always friendly people. Clean sitting area, and quick service!
- Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/16/2019
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Great service at Toyota of Santa Cruz
5 out of 5 starsby Ed on 04/08/2019
updated 04/16/2019
Bryon was very friendly and professional
- It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/16/2019
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Very good shopping experience
5 out of 5 starsby Luis on 04/08/2019
updated 04/16/2019
Jim was very professional and patient with us. He never pressure us into buying a car. He was open to questions.
- Thanks for giving us the opportunity to service your vehicle. We are happy to hear that everything went well for you. I will pass your feedback along to the team! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/16/2019
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Service Man - at drop off
5 out of 5 starsby Debra on 04/08/2019
updated 04/16/2019
Very pleasant gentleman help me. Took time looking up my records, etc.
- Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/16/2019
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Helpful, Efficient, and Friendly
5 out of 5 starsby Jeff on 04/15/2019
Friendly service. Everyone was well-informed. For car-buying, the process was quick and easy.
- Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/16/2019
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Great work!
5 out of 5 starsby Heather on 04/15/2019
Friendly service, great communication, and service was done on time. Thank you!
- Heather, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/16/2019
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Express service visit
5 out of 5 starsby Marnie on 04/14/2019
Bryon was great! Got me checked in quickly and called as soon as the oil change was finished. Very friendly!
- We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/15/2019
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Great service
5 out of 5 starsby Angel on 04/14/2019
Fast and professional service
- We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/15/2019
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John
5 out of 5 starsby John on 04/13/2019
My service manager Tyler was very efficient and friendly I saw they had a deal on tires buy three get one free and I was in need of tire so I had Tyler add that to my list of things to do
- Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/15/2019
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exceptional service
5 out of 5 starsby Edie on 04/13/2019
professional, knowledgeable, courteous, efficient, and thorough.
- Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/15/2019
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Excellent service!
5 out of 5 starsby Liz on 04/07/2019
updated 04/15/2019
Mike Johnson was so awesome as my service writer. He went above and beyond helping me with my car.
- Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 05/03/2019
- Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 05/03/2019
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Service
5 out of 5 starsby Elizabeth on 04/06/2019
updated 04/12/2019
Gordon was so knowledgeable and personable.
- Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 05/03/2019
- Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Julie Frugoli | (831) 462-4200 | julie@santacruztoyota.com
  by dealerreply on 05/03/2019
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Fantastic customer service
5 out of 5 starsby Hannah on 04/12/2019
Wonderful customer service. My service person was the best I’ve ever had. Fast, friendly and explained everything. All my questions were more than answered. Car runs better than ever. Great waiting room
- Thank you for this amazing review, Hannah! We really appreciate your business. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/12/2019
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Great service
5 out of 5 starsby Karen on 04/12/2019
When I mentioned that I needed to be someplace soon , they got it done sooner than expected
- We appreciate the kind words, Karen. We look forward to seeing you again in the future! Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/12/2019
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Tom
5 out of 5 starsby Merilee on 04/12/2019
The gentleman who helped me with my Toyota service was incredibly accomadating and professional. Very great experience with his help
- Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/12/2019
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Excellent service
5 out of 5 starsby Soto_And_Sons_Inc on 04/12/2019
sales rep. explain everything clear took time for all the details. The sales rep worked to give me a good deal, and the car handles very well!
- Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Toyota of Santa Cruz! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Bruce Feinberg | (831) 462-4200 | bruce@santacruztoyota.com
  by dealerreply on 04/12/2019
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