Simpson Buick GMC
Customer Reviews of Simpson Buick GMC
Review type:
Issue since March of 2021, horrible communicators
by Lamcginnis on 01/06/2025My car had an issue with radar cruise control that has taken years and 4 different disappointing visits to this dealership. The warranty on our vehicle was only good here,so even after moving 6 hours north we would have to drive down to get… the exact same issue repaired,only to have it fail within the first day of driving the car again. Family members would be taking time off work to drive down and carpool,and even after explaining how far away we were, JJ failed to call us back on timeliness they created, and multiple times tried to invalidate our warranty in order to have to fix the repair themselves. From ordering the correct parts to professional communication, they dropped the ball every chance they got. If our warranty was good anywhere else,we would prefer to go there. This place has grown too large to offer good service or value. I have no confidence in the entire organization.Poor quality and management
by Lamcginnis on 01/06/2025My car had an issue with radar cruise control that has taken years and 4 different disappointing visits to this dealership. The warranty on our vehicle was only good here,so even after moving 6 hours north we would have to drive down to get… the exact same issue repaired,only to have it fail within the first day of driving the car again. Family members would be taking time off work to drive down and carpool,and even after explaining how far away we were, JJ failed to call us back on timeliness they created, and multiple times tried to invalidate our warranty in order to have to fix the repair themselves. From ordering the correct parts to professional communication, they dropped the ball every chance they got. If our warranty was good anywhere else,we would prefer to go there. This place has grown too large to offer good service or value. I have no confidence in the entire organization.We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. When you have an opportunity, please reach out to us at (714) 690-6200 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Great Service
by Daniel Ga on 10/02/2024updated 10/09/2024My Advisor Jose and the team kept me informed of my progress. Still waiting for one part but I know it will come throughDaniel, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Dissatisfied
by IamNesram on 09/26/2023I am disappointed with the Service Department. In the last 3 times that I got my truck serviced there were always some incidents that I don’t understand why it happened. 1) On 01/27/2023, I dropped off my truck for regular service,. And… when I’m picking it up my fob keys were gone missing. Didn’t find it and technician had to order a replacement. 2) On 07/07/2023, another service was due, same thing happened. They lost my key fob that had a key ring that I treasure a lot. I was told to submit the receipt and I will be reimbursed. 3) Just recently 09/22/2023 (which was this last service), my side mirror with a mini circular mirror attachment was missing. So I asked the technician what happened. He came back and said it fell. If I did not ask, he would have not told me about it? That’s not good. 3) Still same date 09/22/2023. My truck four wheel cap covers were damaged when they rotated the wheels. I am not sure if they know how to remove the cap covers. And if they do not know how, why didn’t they say anything. And no one there mentioned about the damage. It was only because I saw it. I am dissatisfied with the service that I get from this dealership service department. I bought their service package trusting that my truck will be in good shape and care. I hope they will pay attention to my concerns.Thank you for taking the time to leave us feedback about your experience with us. Please contact us at (714) 252-4514 when you have an opportunity, and we will be more than happy to try and turn your experience around.
Immediate Service Required
by Barbi Henry on 09/19/2023I needed immediate service for a dead battery, after car jumped started called Simpson and without an appointment they made room for me. Was able to take care of other maintenance as well. Jose us always responsive, compassionate and… efficient! Thanks Jose.Barbi, we're happy you found our staff to be so supportive during your experience here at Simpson Buick GMC of Buena Park. We hope you have a great day!
Best service experience
by Goobz-178 on 05/01/2023The service was very professional and courteous. This is now my dealership of choiceWe appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Disappointed
by Disappointed on 04/16/2023I was charged a fee for a service that was not actually performed. I was told an inspection would be done and what was wrong would be diagnosed. No inspection was done but an estimate of $1000 for services to be perfor.wd was given.… Needless to say I did not have the work done.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (714) 252-4514 to discuss your concerns, as your satisfaction is of utmost importance to us.
Worst and dishonest service center ever.
by mei_apple on 12/18/2017updated 12/26/2017Worst and dishonest service center ever.. Took my car in and they kept it for a few days and at the end told me they needed to order parts. Then I found out the car had additional 30 miles. Upon returning they again kept my car… overnight and did oil only change only. Told me they didn't fix the car because I complained about the extra mileage didn't let them test drive the car. Then I found out the car had extra 5 miles on it. Complained to the supervisor who said he will call back and never did.One very satisfied Customer
by Luisgonzalez59 on 08/27/2017updated 09/07/2017The service was fantastic. Once again the staff was attentive and very informative. I appreciate the effort! I will definitely be coming back.Thank you for this amazing review! We really appreciate your business. Best, Tom Marshall - tmarshall@simpsongm.com
Fast and quick oil change.
by Menudo_Lover on 04/16/2017updated 05/09/2017The people that remember you and make you feel welcome every time. The service advisor and staff always treat me well.Great Customer Service
by avilarus on 04/04/2017Thank you for the service on our 2016 Buick Encore. The service department was very helpful on answering all my questions that I had. Service was done in a timely manner. Great Service!Thank you so much for your review! We really appreciate your business and are so happy that we could provide great service to you and your vehicle. We look forward to serving you again! Best, Tom Marshall-tmarshall@simpsongm.com
service items not completed
by chuck9999 on 08/04/2016initial service on my acadia and all service items were not performed. i.e. tire pressure was not performed with all 4 tires low. suspect tire rotation not done.Im sorry to hear about your recent visit to our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. Please contact me at your earliest convenience. Id like to further understand what happened and address these concerns. I look forward to hearing from you. Scott Pritchett - Service Manager - spritchett@simpsongm.com
best Dealership for Buying and Service
by My71elky on 05/17/2016Best dealership I have ever been to purchasing and service work done have all my cars serviced at Simpson Buena Park Jose Campos went out of his way to explain things to my so on the repairs done to his car.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the service experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Facebook. Scott Pritchett - Service Manager - spritchett@simpsongm.com
Great Dealership
by angelalovely on 03/22/2016Ted Diesel, Service Advisor made sure my vehicle was looked at promptly and all my concerns were address. Great experience at this dealership.Thank you so much for your review! We really appreciate your business and are so happy that Ted could provide great service to you and your vehicle. We look forward to serving you again! Scott Pritchett - Service Manager - spritchett@simpsongm.com
Denali Service
by Ramons147 on 02/26/2016Quick service, great overall. I would definitely recommend this place to friend. Really attentive staff and quick to fix problemsThanks for the great review! Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook page for exclusive offers. Scott Pritchett - Service Manager - spritchett@simpsongm.com
Simpson Buick Review
by vochoa0371 on 01/05/2016updated 01/15/2016Great Service. Appreciate the service department team. Thank you for all your help. I will recommend anyone and everyone who owns a Buick to come in to the Simpson Buick Dealership.Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Scott Pritchett - Service Manager - spritchett@simpsongm.com
Simpson GMC
by BustamanteM on 12/22/2015updated 01/12/2016Simpson always has excellent customer service, it's easy to make an appointment for any service needed and we always get our vehicle back within a timely manner. We would definitely recommend Simpson to all our Family and Friends.Friendly
by Familiaoffive on 11/12/2015updated 11/23/2015Staff was courteous and efficient and car was ready in a timely manner. I have no frame of reference to know if the price I paid was fair.Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Jay Malloy jmalloy@simpsongm.com
Warranty service
by DwayneGMC on 11/11/2015updated 11/23/2015I'm very pleased with the staff and service however your loaner car service needs attention. Took well over an hour to get a car. In all my past experience when you set an appointment the car is there ready for you.We would like to thank you for sharing this feedback. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, Jay Malloy jmalloy@simpsongm.com
Simpson Buick GMC Dealer
by Steve_Komorous on 10/21/2015updated 11/13/2015JV in Service is outstanding!!! Last month my son in law purchased a 2016 Colorado. He is thrilled with the truck and Simpson. This should validate our satisfaction with SimpsonThank you for writing about your visit with us! I am happy to hear that our team was able to provide you and your son in law with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again! Best, Jay Malloy jmalloy@simpsongm.com
Simpson
by lynda11 on 11/02/2015The staff is always professional and pleasant. Your waiting room is clean and always offers "goodies" to us. My car is always washed.Thank you for using our service department and the kind words about Simpson Buick GMC of Buena Park. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Dont hesitate to ask if there is anything else we can do to help you. Best regards, Jay Malloy jmalloy@simpsongm.com
GMC Sierra 1500
GMC Sierra 2500HD
We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. When you have an opportunity, please reach out to us at (714) 690-6200 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
by Beckett Adams on 01/08/2025