Simpson Buick GMC
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Dealership Service Review
service Rating
Disappointed
Written byon 04/16/2023
I was charged a fee for a service that was not actually performed. I was told an inspection would be done and what was wrong would be diagnosed. No inspection was done but an estimate of $1000 for services to be perfor.wd was given. Needless to say I did not have the work done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Piper Yost on 04/20/2023
Dealer Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (714) 252-4514 to discuss your concerns, as your satisfaction is of utmost importance to us.
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