Customer Reviews of BMW of Tucson
Review type:
Great Service!
by Carlos S on 03/23/2023Tyson was very kind and professional…Service BMW
by Taylors on 03/23/2023Ryan was very friendly, professional and knowledgeable and made this an excellent experience.Hello Taylor, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great Service
by Dave Hedge on 03/22/2023I have owned a used BMW X-5 for a year now. The previous owner purchased the vehicle from AutoNation, and had it serviced there. And I have followed suit. I have been extremely satisfied with the professionalism and friendliness of all… the staff. I have worked mostly with Humberto as my service agent, and he does an excellent job. We are glad to be able to do business with AutoNation.Hello, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Good reasonable prices.
by Barkingshark on 03/22/2023I had the pleasure meeting Tyson who registered my vehicle prior to the work being performed. He cared about my loyalty with the BMW brand and exuded in professionalism and had a great personality as well.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Recall and Brake Service
by Nicholas on 03/22/2023I brought car in for PCV valve recall and asked for an inspection of it. Dealer confirmed my suspicion that I needed brake fluid flush. I also asked for brake inspection that revealed I do not need to replace by brake pads at this time and… they also reported the amount of brake life remaining. While I waited for service, the technician texted me a link to watch his narrated inspection via video. Absolutely the best method I have ever experienced. Dealer did not try to sell me anything I did not need. At check out, service advisor searched for any discounts the dealer was offering for a brake fluid flush, found a discount and applied it. This is the first time I have ever experienced a dealership taking my interest over theirs. While waiting for service to be completed I needed some specifications on size of brake rotors that the parts department diligently provided. I had an absolutely wonderful experience and will share this with all who will listen.Hi Nicholas, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Hi Nicholas, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Hi Nicholas, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service
by Chris Munroe on 03/21/2023We had a flat tire on our X7 and Tucson BMW got us right in and put two new tires on our vehicle.Hi Chris, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Excellent service
by Satisfied on 03/21/2023I was stuck with a flat tire that needed to be special ordered. The service personnel jumped right on it. Overnighted the tire and got it installed the next morning. All of the service personnel were very friendly and courteous. I was… impressed.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Excellent service
Traveling and needed emergency service
by Melissab on 03/20/2023My car broke down and could not steer, BMW Tucson had me flatbed tow it to them. I worked with Tyson in service and Ryan received my car. I was stuck in Tucson until I could get my car fixed. They diagnosed my carb by end of next day and… had my car fixed two days later after ordering the part. Tyson and Ryan in service were excellent in communicating with me. Their outstanding service and professionalism made me feel relieved in what was a stressful situation. Thank you!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Complimentary inspection
by BMW driver on 03/19/2023Comfortable waiting area. They were able to complete a recall issue at the same time as the inspection. Did a great job with complimentary car wash. But it always seems like they find something wrong when they do he complimentary… inspection and the cost of their repair work is very high.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Maintenance
by SmithRG on 03/16/2023Great job! Even provided pizza for lunch😀Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Unexpected repairs
by 2017_X1 on 03/14/2023I went in for an oil change and the mechanic identified some other issues. It is reassuring to have visual proof, sent to me as a video, if something unexpected is detected in the initial inspection. My service representative, Katelyn was… courteous and professional as always.Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service experience
by Anita16 on 02/28/2023They run a tight ship and get you in and out on schedule. Nice waiting area with comfortable seating and areas to charge and set up an area to work on a laptop.Hi, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
20,000 mile service
by Teambms on 02/23/2023Very pleased. Attentive to the job and customer.Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
service personnel
by karenva on 02/23/2023Jessica was my service person and she was very kind, patient and helpfulHi Karenva, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. If you need more help, our team is available to talk -- safe travels!
Tyson Kessler was excellent!!
by Leehocrx on 02/17/2023Brought my X5 in for an oil change and inspection. Tyson is a pleasure to deal with and very professional. Received a video from the service technician who worked on the vehicle, showing the condition of the vehicle and anything it might… need. I will continue to use BMW Tucson for servicing my vehicle. Excellent experience!!Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. We are always more than happy to assist you if anything else comes up. Take care!
Fast Service
by mayabaker on 02/14/2023Quick in and out for routine service. Also noted a recall and was able to add that to the things to get done.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Scheduling, On Time, Good Communication, Fast Out
by Alexander K on 02/10/2023While just scheduled for something minor, oil and oil filter change, the check in records review also came up with the calendar driven brake fluid flush need. Excellent catch by Ryan Lange. And then the excellent team of mechanics were able… to do it all concurrently, no extra time needed. All my maintenance is done by BMW Tucson, they are skilled, efficient, cost conscious and very friendly. No need to go anywhere else! AKHi Alexander, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Wonderful Team
by Annette on 02/09/2023My Service Advisor Katelyn is wonderful. I had my two young boys with me; she was patient, extremely knowledgeable and a pleasure to work with. I always look forward to my visits.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
auto repair
by Gary Wi on 02/08/2023Was having trouble with the front end of my 2016 BMW X5; it was making a very loud noise when I turned the steering wheel. BMW Tucson expedited my service request in order to determine the severity of the issue. When it became apparent it… would take longer than a day to repair, they provided me with a loaner vehicle. The service was completed by the following day as promised.Hi Gary, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again in the future. Best wishes, BMW of Tucson
Great 2nd service on 2020 M2 CS
by M2 CS 6speed on 01/28/2023BMW of Tucson gave quick and excellent service and a loaner for the day. There was a possibility that it might take longer, as it also included new tires, with mounting, balancing and alignment. As a lead up to the service we discussed the… type of tires we wanted and they confirmed that they were ordered and had arrived prior to our service day. Excellent...one stop, one day and out!HI, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Glenn
by Mystery on 01/26/2023While traveling thru Arizona my car required emergency service. The team at BMW of Tucson was able to complete the repairs and get me back on the road in no time!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Carlos, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Drive safe, and we'll see you on the road.
by Tammy Reed on 03/26/2023