Customer Reviews of BMW of Tucson
Review type:
Owner
SVP
by Douglas on 09/14/2023My new car was due for the first annual service, and I worked with David as the advisor. The experience was excellent, and he was very professional. The car was serviced on time, and I was offered a loaner car, but I did not require one.My go to service dealer from now on : )
by Happy : ) on 09/12/2023The customer service is EXCELLENT!! They treat customers right and I loove that we get a sheet with services needed but we are not forced to take action that minute we are there. I will be returning for all services needed, for sure!! Thank… you!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
oil change/inspection
by bmwowner on 09/12/2023on timeHi, we appreciate you taking the time to leave us a response. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by PatrikS on 09/10/2023Excellent service and parts team. My tire blew out on my new X3, it was a run flat. I was almost stranded in Tucson as no one else had my tire size in the entire city. They not only had one left but were able to see me that very hour to get… it replaced. This place is a life saver. Will always come back. Also my service rep Jayme is AWESOME! Shout out to her! You guys have earned a loyal customer for life.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Simple oil change
by BMW driver on 09/04/2023Although the wait for the work to be completed, there is a nice, relaxing waiting area, with complimentary ice cream, water, and coffee. The employees are always friendly and easy to deal with.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW of Tucson makes getting your car serviced fun!
by Lori L. on 09/02/2023David and Ryan worked diligently to get me into a loaner and on my way quickly. As a bonus, they made me laugh.Hi, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Good overal
by Eduardo on 08/31/2023The service center was super amazing… and the service guys super helpful.Hi Eduardo, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Excellent service
by MontyHu on 08/30/2023Fast and efficient. My service advisor Kaitlin is excellent. I like the video they provide of the mechanic doing a survey of my vehicleHello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Experience at Tucson BMW Buying our X7!
by Michael G. on 08/26/2023My wife and I purchase our beautiful X7 at BMW of Tucson. We are from El Paso, Texas, and had been looking for an X7 all over the country. We jumped on one at Tucson BMW and began communicating with them right away. They were very… helpful and professional, and assisted us in every possible way, making for a very straightforward and pleasant "long distance" buying experience. Rachel at Tucson BMW even "wrapped" our new X7 with a big red bow and nice anniversary message, as it was our 16th wedding anniversary! This was just the beginning of a top-notch delivery experience. Our X7 was meticulously detailed and ready to go, except for a minor detail with an interior panel, which was immediate resolved at their service department at no charge. Within a few hours we were on our way back home to El Paso, very pleased and impressed with the whole buying, delivery and service experience at BMW of Tucson. Rachel, Martin, Pat - thank you again for your great service. I'm sure we will see again soon.Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
New X4
by Melissa on 08/22/2023I was able to build my car exactly the way I wanted it. It was easy and fast. The vehicle was built and delivered within a month.Hi Melissa, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
BMW of Tucson - Both Friendly and Professional
by Leigh Armor on 08/21/2023A stylish facility with a well-organized, specialized staff at the ready for each step of the buying process. Since it was my first time buying from a dealership, I had so many questions. My sales rep, Isaiah, was polite, thoughtful and… highly responsive to all my inquiries. He guided me along with positive, productive energy. When larger questions arose the General Manager, William, stepped up to help, personifying the expression, "Where there's a 'Will', there's a way." A great overall experience and I love my new BMW!Hi Leigh, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. If you ever need help, just give us a call. Happy motoring!
All Good
by Another 5 on 08/21/2023As usual everything was perfect except you didn't have the tennis channel on the TV! :>) Tyler and Ryan are terrific!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
A/C evaporator leaked
by michaelD37 on 08/15/2023I took my 2019 540I into BMW of Tuson to take a look at my AC it was blowing warm air but after inspectionnit turned out to be the evaporator cooler. they confirm with me tovgive the ok to repair... After looking up the extent of removing… the entire dash board and everything attached to include the sterering wheel. i was scheptical that it would be put all back together properly.... well with my amaze it was good as new after everything... the whole process with jessica was always sending great communication the entire time.... i have no doubts when i will take my car to get it fixed and jessica will my to goto woman... i love my car then and love it now....Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service on my X1
by Lara Kern on 08/14/2023Like always had a great experience. They fixed everything that needed to be fixed and fixed things that I mentioned that day. Always happy with their comustomer service.Hi Lara, we are pleased to hear you had such a great experience with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Perception
by Can Danl on 08/12/2023Have avoided dealerships most of my years of auto ownership. BMW of Tucson has changed my perception. The Service Dept is top notch. Will continue to use them againHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Complimentary car wash
by Disappointed on 08/11/2023So sad that for the second time, a simple car wash took 1 hour and 15 minutes from time my customer service person said it was getting washed to when vehicle was returned. For 45 minutes I saw my unwashed car just sitting in the service… area… questioned 3 different people before the 3rd person actually went back and had it taken care of. Never had this ever happen with any other dealership. BMW: you need someone to check out the operationHi, we appreciate you taking the time to respond. The staff at BMW of Tucson take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2167 -- we hope to hear from you soon.
BMW 328i service
by Denice P on 08/10/2023I’m always pleased with the professionalism, quality of service and attention to detail BMW of Tucson provides when we bring our cars to the service department. I’m always greeted as a valued client and my car is always taken care of with… care. Ryan Lange, the Service Manager, and the rest of the department always go above and beyond to please the client. We’ve been proud BMW owners for many years and will continue to have our vehicles serviced here. BTW, the videos of the service provided are wonderful!Hi Denice, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
2009 Z4
by Bob on 08/10/2023The service advisor, Tyson, did a good job working with me on a recent front struts replacement job. It was more than a one day job so I got a free loaner that was scheduled in advance. The service technician did a good job as usual at this… dealership. I think that the price was a little on the high side but this comes with owning a BMW which is the best driving car I’ve ever owned!!Hi Bob, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Routine maintenance
by Jr.comito on 08/07/20231st time visiting BMW of Tucson. They were inviting, friendly and informative during time spent. Kept me apprised of the progress and additional findings.Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
BMW of Tucson
by J Boulay on 08/07/2023We have two BMWs from BMW of Tucson and both are serviced by this dealer and service department. They are great, always get great service, very friendly and helpful, and have never had problems.Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Routine service on BMW X1 and M235
by Patrick on 07/27/2023On X1: Included in the service was replacement of all 4 tires. 2 days later one tire was down to 20 psi. I took it to a local tire place since the BMW dealer is 90 miles from home. They replaced the valve stem, indicating that the one… replaced by the dealership was defective. On M235: Car was at dealership for 2 full days to replace struts and other work. When I got the car back the driver's side mirror would not retract, which had never been an issue before, including the morning I drove to the dealership. Service manager would not agree to fix it but agreed to look at it. I will return it to the dealership when I return to Tucson for any reason, but will be very upset if they don't fix it at no cost to me.Hi Patrick, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (520) 549-2167. We hope to hear from you.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Douglas, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Neil Snied on 09/16/2023