BMW of Tucson
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Dealership Service Review
service Rating
Complimentary car wash
Written byon 08/11/2023
So sad that for the second time, a simple car wash took 1 hour and 15 minutes from time my customer service person said it was getting washed to when vehicle was returned. For 45 minutes I saw my unwashed car just sitting in the service area… questioned 3 different people before the 3rd person actually went back and had it taken care of. Never had this ever happen with any other dealership. BMW: you need someone to check out the operation
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Ash Scott on 08/16/2023
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at BMW of Tucson take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2167 -- we hope to hear from you soon.
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