BMW of Tucson
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Routine service on BMW X1 and M235
Written byon 07/27/2023
On X1: Included in the service was replacement of all 4 tires. 2 days later one tire was down to 20 psi. I took it to a local tire place since the BMW dealer is 90 miles from home. They replaced the valve stem, indicating that the one replaced by the dealership was defective. On M235: Car was at dealership for 2 full days to replace struts and other work. When I got the car back the driver's side mirror would not retract, which had never been an issue before, including the morning I drove to the dealership. Service manager would not agree to fix it but agreed to look at it. I will return it to the dealership when I return to Tucson for any reason, but will be very upset if they don't fix it at no cost to me.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Serenity Gibson on 07/31/2023
Dealer Response
Hi Patrick, thank you for leaving this detailed feedback about your experience with our dealership. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (520) 549-2167. We hope to hear from you.
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