Customer Reviews of BMW of Tucson
Review type:
Owner
Exceptional Customer experience
by Jeff M on 05/08/2024I would like to recognize Kevin White and the management team at Tuscon BMW for providing exception customer service in acquiring a new BMW Z4. They provided great support throughout the purchase process and were able to find the car that I… was looking for in the Autonation network and have it delivered to my home which is a good distance from Tuscon. Highly recommend this dealership.Title: Exceptional Experience Purchasing a Certified Used BMW X3
by LoriL777 on 04/06/2024I recently had the pleasure of purchasing a certified used BMW X3, and I couldn't be more satisfied with both the vehicle and the entire buying process. From start to finish, my experience at the dealership was nothing short of… exceptional.Upon arriving at the dealership, I was greeted warmly by the staff, who were knowledgeable and attentive throughout the entire process. They guided me through the available options and patiently answered all of my questions, ensuring that I felt confident in my decision.The certified used BMW X3 exceeded my expectations in terms of quality and performance. It was meticulously inspected and maintained, giving me peace of mind knowing that I was driving a reliable and well-cared-for vehicle. The sleek design and luxurious features of the X3 truly impressed me, and I couldn't wait to hit the road in my new car.Moreover, the dealership's commitment to customer satisfaction was evident in every interaction. They went above and beyond to accommodate my needs and preferences, making the purchasing process smooth and hassle-free. From securing financing to finalizing the paperwork, everything was handled efficiently and professionally.Overall, my experience purchasing a certified used BMW X3 was outstanding. I highly recommend this dealership to anyone in search of a high-quality pre-owned vehicle and exceptional customer service. I am incredibly grateful for their assistance and couldn't be happier with my decision to invest in a BMW X3.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Excellent Service at BMW, Tucson, Arizona
by Tucson_Jim on 03/25/2024I discovered pack rat damage to the wiring of my 330i Tuesday, April 19, 2024, when I started it that morning to go to an appointment. While driving to my appointment I called the main service number and was apparently auto-transfered to a… phone bank, where the person told me that the first available opening for service was 0740, Thursday, April 21. Having experienced this before, I knew I needed to take it for service immediately after my appointment. When I arrived the dealership, I spoke with Jessica, one of the two service reps I've worked with since purchasing the car from them 4 years ago. She attended to me immediately, and told me she would have it diagnosed that evening. My car was fixed that night, but I decided to replace my 4 tires, so arranged to pick it up the following morning...a full 24 hours before the person on the phone had told me was the first available time my car could be looked at. In summary, my experience with BMW Tucson has been excellent in every way. That said, their central phone system does not seem to be very well coordinated with the people in Tucson. I recommend that you talk with the people "on the ground" in Tucson, if possible. They will treat you like a valued customerHi, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Tucson. If there is anything more we can do for you, please don’t hesitate to reach out. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
740i
by Ajai Johnson on 02/25/2024Great customer service, friendly and welcomingHello Ajai, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW Service department
by First Beamer on 02/19/2024BMW service is a well oiled machine. The process is seamless and quick. The video of my car and any issues identified makes anything mechanical easily understood.Hi, thank you for your kind words and this wonderful review! Feel free to stop by if you ever need any more help.
Great service
by MoeHernandez on 02/06/2024Love having availability for making service appointments quickly. Am able to drop off vehicle and am being updated on progress. Great staff. Highly recommendHello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Buying a car
by Vanda Jane on 02/02/2024Car buying, in general, is absolutely no fun but BMW Tucson changed the experience. From the first phone call to inquire if the Honda Fit was still on the lot, Patrick Taylor was nothing short of courteous and helpful - this extended to… our coming in to your showroom, test driving the car and having all our questions answered. Patrick Mccoy was also wonderful in steering me through the actual transaction.Hi Vanda, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Swift and friendly
by Abemmer on 02/03/2024I had a 10am appointment and got check in shortly after. Jayme was friendly and quick to remember details about my car and the services. I did wait a little to get check in, which was go biggie. She explain what was going on and I… appreciated that. The waiting area was roomy and clean. I received a video and text say everything that was going on. I walked outside to get some air and my car was done! I also got a text letting me know this.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very helpful salesman.
by Charles on 02/01/2024Excellent low pressure help in locating and selling me a BMW X3.Hi Charles, we're so happy we were able to help you out! Drive safe, and we'll see you on the road.
New BMW X1M
by KennethE on 01/13/2024Upgraded from X1 to M Version. Jay Owens, Client Advisor, excellent to deal with. Avoided the drama that is too often part of the process. Fair trade in. Finance went quickly. Honorable place to do business.Hi Kennethe, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Excellence
by Noscreenname on 01/12/2024Purchasing our BMW X5 was a pleasant experience. From the trade in we had to the price of the new car, BMW made it easy.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
BMW X1
by HC SARNOFF on 01/08/2024This is our 3rd BMW from Tucson BMW. Our salesman has always been knowledgeable and informative. He made our purchase simple and easy.Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
Mike Kennedy
by Mike Kennedy on 01/04/2024Rachel couldn't have been more professional and engaging. Patrick is the best at closing and sealing the deal. Absolutely the best purchasing experience. Thank you all so much.Hi Mike, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Refreshing great car purchase experience!
by Bob S on 01/01/2024Switching back to BMW after many years with MB it was a genuine pleasure to do business with BMW Tucson. Brett and Juan Carlos, my Client Advisors, were product savvy, and non-aggressive. I was kept informed of my orders' progress and the… delivery was quick and painless. Martin Fiello, Sales Manager, was also instrumental in creating an effortless, smooth, experience.Hello Bob, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Very satisfied with service at BMW Tucson
by KAllen9 on 12/15/2023BMW of Tucson Service Department is exceptional. My service advisor, Katelyn Withrow, is amazing at her job. She had excellent follow-through with any questions I asked. I choose to have my X7 serviced at this location because I truly… appreciate the service technicians' thorough inspection video reports on my car and their commitment to taking care of my car.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Great Customer Service
by P. Figueroa on 12/13/2023Kaitlyn was my Service Representative and she did a great job! She was professional, friendly, knowledgeable and organized. She was working on a very busy day, shorthanded and super busy but she smiled all day and stayed on top of… everything. I would definitely ask to work with her again!Hi, we're happy you found our staff to be so supportive during your experience. Feel free to stop by if you ever need any more help.
BMW Maintenance Service
by jamiesond on 12/07/2023Great Customer care service. I was greeted and helped as soon as I walked in and kept informed of the progress during the service. I was also informed about needing to replace the two front tires and provided a tire replacement estimate. I… am very pleased with the quality of service all around.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
such a great job
by Alison j on 12/05/2023super and efficientHi Alison, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing
by Armando on 12/05/2023Patrick went above and beyond, what an amazing human. He deserves 100 stars on a scale from one to five.Hi Armando, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Feel free to stop by if you ever need any more help.
Two year service
by Beamer 12 on 12/04/2023Every thing went smoothly. Car was cleaned inside and outside.Hi, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
A special service required on my BMW i3
by Great Escape on 12/02/2023Excellent service from the representative, followed through with the rental car and provided the car back to me on time.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Jeff, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 05/11/2024