Customer Reviews of BMW of Tucson
Review type:
Owner
BMW Tucson -- Easy, Comfortable Place to Do Business
by JClearSkies on 11/25/2023Every step of the way, the team at BMW Tucson made the process of selecting and purchasing our new car simple and pleasant. From our knowledgeable, down-to-earth and friendly salesman who answered our every question, to the finance manager… who explained the ins and outs of leasing vs buying in today's market, to the trade-in manager who dealt honestly and fairly with us on our trade, the BMW Tucson team made it easy for us to do business with them each step of the way, and they delivered everything they promised exactly when and as they promised. We're delighted to be new members of the BMW Tucson family.Excellent service
by John520 on 11/24/2023Always complete, excellent service. Within quote and time frame given.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very relaxed experience
by I love my X1 on 11/24/2023Service advisor was so experience and cordial.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Don't hesitate to call us if you ever need anything. Be safe on the road!
X3 Routine Service
by Williams on 11/16/2023Prompt, efficient, and customer friendly. Appreciated the service video from the technician and superb car wash.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Run flat tire
by Matroc7680 on 11/07/2023In the middle of running errands one of our front tires was suddenly at 1 psi. We maneuvered across town to the BMW dealer. There, on short notice with no appointment, Cindy immediately took control. She quickly arranged to have the tire… inspected and unfortunately advised us that our expensive run flat tire was done running. Cindy, then efficiently arranged for the tire to be repaired, but advised it would not be ready for pick up until Saturday morning. Throughout the experience, Cindy was professional and efficient. It was a pleasure for us to be served by her.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Saved the DAY....!!!
by Lou's BMW on 10/31/2023I happened to be at a campground with my wife in the Tucson area, and realized my 22 BMW X5 had a flat. I called Tucson BMW, and was directed to talk to Parts. I got ahold of Steve, and he let me know they had the tire, and he… personally went to service for me to see when it was a good time to come...(This was on a Saturday - and Steve was 'great' taking the time to check on times, etc to come in) When I got there, I had the pleasure of working with Tyson Kessler.... He was incredible, and truly the best Service Advisor I have every dealt with (BTW, this is my 6th BMW, so I have a bit of experience with Service Advisor's) He showed me around, got not only my tire replaced, but for some reason the check engine light was on... Got both taken care of and I was on my way in a freshly washed X5... I wish I lived closer to Tucson, as I would be buying, and servicing my BMW there. Steve, Tyson, appreciate both of you..!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Dennis Sipf
by Dennis Sipf on 10/29/2023Excellent service, communication, and quick response to message.Hi Dennis, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Wonderful dealership
by HowardZ on 10/26/2023I have bought and serviced 5 BMW's over the years at BMW of Tucson and always have had a great experience! Ernie Buck is a class act, very nice to deal with. He is so knowledgable about BMW cars. Not only a terrific salesman, but follows up… and is available to his customers. For service I work with Service Rep Jayme Larson, who is terrific also. Jayme is very helpful, responsive, and cares about her service customers. Service has been excellent. I currently drive a BMW X5 and my spouse drives a 2 Series convertible. We love the cars and this dealership!Hi Howardz, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service was quick and easy
by Michael on 10/25/2023Professional StaffHi Michael, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on BMW Z4
by Ronald E on 10/19/2023Service was good and exceeded only by the friendliness of the service advisor (Jayme) and Ryan, the Service Manager.Hi Ronald, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Car Purchase
by Autonation on 10/19/2023We bought used car in BMW TUCSON, their customer service was excellent. Used cars looks pretty standard and they did all the possible tests. It helps us to give the confidence like buying a new car.Hi, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
Service
by A Adeleye on 10/15/2023The experience was great, one thing that will make it better is reduced pricing charge and providing a loaner vehicle for when the car was in for service.Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (520) 549-2167 so we can assist you further.
Excellence at BMW of Tucson
by Ken Ellis on 10/12/2023The entire sales team at BMW of Tucson were magnificent. Their willingness to go the extra mile to find the right vehicle was commendable. I gave them the criteria for my ideal vehicle and they searched nation wide until they found it.… What is particularly commendable is that their helpfulness continued through the sale and beyond. They are truly customer focused.Hi Ken, we're glad you had such a wonderful experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Tire changes.
by imamimam on 10/06/2023Excellent service. Jessica always very helpful and quick to reach out to schedule the service.Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Overheating engine
by Sommer Green on 10/07/2023Jayme and her staff were exceptional! I was please with the service and accommodation on all fronts. Thank you!Hi Sommer, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Routine Service
by Ike-Tucson on 10/05/2023Routine oil change and fluids, check brakes and tire. Found piece of metal in tire, showed pictures. Put on new tire, determined brakes had lots of life. All very efficient and reasonable. Happy.Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Sales
by Odelgado47 on 09/20/2023It was simple and easyHi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Service
by Michelle on 09/19/2023David and Ryan both provided exceptional service. Very professional and courteous!Hi Michelle, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service & friendly people
by AsiaElkins on 09/18/2023We had three recalls serviced at BMW of Tucson on were very happy with the quick communication, friendly service & overall great outcome on our 2007 BMW X3! Thank you BMW of Tucson! We WILL be back!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Exceptional Service Support
by Bonnie D on 09/18/2023My service experience at BMW has been beyond fabulous. My service adviser, Jayme, helped me with several reoccuring issues with my BMW. She kept me constantly informed about the progress of the various repairs and was available for any… questions I had along the way. I highly recommend this service department to any BMW car owner.Hi Bonnie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Standard service appointment - above average customer service
by SHebner on 09/14/2023Everything went as planned and was on time - I appreciate that these days.Hello, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Nancy Gorge on 11/28/2023