BMW of Tucson

I discovered pack rat damage to the wiring of my 330i Tuesday, April 19, 2024, when I started it that morning to go to an appointment. While driving to my appointment I called the main service number and was apparently auto-transfered to a phone bank, where the person told me that the first available opening for service was 0740, Thursday, April 21. Having experienced this before, I knew I needed to take it for service immediately after my appointment. When I arrived the dealership, I spoke with Jessica, one of the two service reps I've worked with since purchasing the car from them 4 years ago. She attended to me immediately, and told me she would have it diagnosed that evening. My car was fixed that night, but I decided to replace my 4 tires, so arranged to pick it up the following morning...a full 24 hours before the person on the phone had told me was the first available time my car could be looked at. In summary, my experience with BMW Tucson has been excellent in every way. That said, their central phone system does not seem to be very well coordinated with the people in Tucson. I recommend that you talk with the people "on the ground" in Tucson, if possible. They will treat you like a valued customer