Customer Reviews of AutoNation Honda Tucson Auto Mall
Review type:
Trade in
Oil change & tire rotation.
by Kenny LK on 05/31/2023They never reset the oil light. I asked for a tire rotation, they said they did it, but they never did. They charged me $79. for a cabin filter.Hi Kenny, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2238 to discuss what we can do to help.
Oil change and tire purchase
by Monette on 05/31/2023Desiree was very helpful as always. She is easy to work with and very friendly.Hi Monette, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Is Our Goto Place for Service and Repairs
by M P Ford on 05/30/2023Needing service before a long distance road trip, we were able to get scheduled for service on our schedule. Service was thorough and we left more prepared for our trip. Staff is always friendly, competent and efficient. The ice cream… freezer was stocked as well.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Bad experience
by Deborah on 05/27/2023#1 the person working on my car said two tires when it ended up being 3! Trying to sell 4 tires when 2 was only needed! (Outdated selling technique plus costly for the consumer. Not gullible here!) Why they didn't notice 3rd tire was… bad is beyond me! Went else where to get 3 tires! Also, somewhere else to get alignment. Didn't change out bad air filter either! Not happy with my service and the service manager did not return my phone call to do a complaint. Did not trust the person helping me!Hi Deborah, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Great service experience with my 23 CR-V
by RobertyJ on 05/28/2023This was my first experience with Auto Nation Honda Tucson and it was great experience. Everything was explained and professionally done. It was ready ahead of the promised timeHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
service 5 stars
by brunhilda on 05/23/2023It was all good except for the scent that was put in the car and charged 10 dollars for. I didn't want a scent.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Purchase
by PCHonda on 05/21/2023Ms Elena Echevarria has been the best auto salesperson I have had. She is highly recommended. Mr Frisbee was also very friendly and helpful. My only setback was that I stayed longer than I expected while going through the purchase… process.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Tucson Auto Mall and we hope to be of service again in the future.
My apologies for misspelling Mr. Frisbee's name. It should be Frisby.
Mr and Mrs
by KathyandBob on 05/18/2023Service person was friendly and kept us informed. Estimated time of completion was acceptable.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service review
by Carla Mae on 05/12/2023Greg waited on me. Set up a ride to Tucson Mall because svc. was scheduled to take about 4 hours. While there, I missed my Kindle book reader. Called him and he was able to locate it. Left it with the cashier who locked it away. Also,… when I called from the Mall early to say I was ready to come back, He said the service time had shorten and they would pick me up early. When I got back, Greg explained to me that an hr. had been taken off my bill because the svc. hadn't taken as long as expected. GREAT SERVICE!!!!!Hi Carla, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
2023 CR-V EX-L Purchase
by CR-V Purch on 05/12/2023My sales person Jose Santiago was great!! Very knowledgeable and answered all my questions. He went to extra effort to make sure I understood the purchase process and features of the car I was purchasing.Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service at AutoNation Honda
by azdarryl on 05/10/2023Had regular maintenance done. No issues at all. Done on time. John Beaman was our service advisor. He is friendly, professional and extremely helpful and knowledgeable.Azdarryl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Gregg Cheeseborough
by TomfromTcson on 05/08/2023Gregg was a great Service Advisor. He got the work done quickly and kept me informed as to what was going on. You don't always get this kind of attention today.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
excellent
by Bonnie s on 05/05/2023John was attentive and informative. He checked on me throughout the 2 hour wait and made my time at Honda Service comfortable.Hi Bonnie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Appointment
by Lori Tucson on 05/05/2023I arrived at Auto Nation on time. I waited in my car for a few minutes and when no one came to greet me I went inside. My advisor John apologized but he was with another customer. He wrote down my concerns and went outside to check in my… vehicle. I told him of my subsequent appointment and he did his best to keep me informed and get me out on time! He was very pleasant throughout and used my name frequently. First time with this Advisor but I saved his information for subsequent visits.Hi Lori, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
New CR-V Hybrid
by 4ureyz1 on 05/05/2023Jose in sales and Vincent in finance were courteous and very helpful. Jose did a good job of helping me even before I had moved to Tucson. He made sure the car was ready on my arrival.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
First new car purchase in Tucson
by Brian Moreno on 05/01/2023Marcus, Joseph, and Gene were attentive and a joy to work with.Hi Brian, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great and Timely Service
by Ronald H on 04/27/2023Even without an appointment, I was able to get terrific service and in a timely manor. I was promised it would be completed in about two hours, in spite of not having an appointment. They did just that and I was in and out in two hours. I… highly recommend AutoNation Honda for their service. I also highly recommend Honda, for a reliable vehicle.Hello Ronald, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Honda Tucson Auto Mall and we hope to be of service again in the future.
Best Car Seller in Honda Auto Nation
by Ray Olguin on 04/27/2023Edmunds Car Trader set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Edmunds was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me… through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect!Hello Ray, we're so glad that we were able to go above and beyond your expectations! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service dept
by Hoopslover on 04/21/2023There is a recall for my 2009 honda crv i make an appt for 7 am they even called to confirm the appt Thats fine I get up at 5:30 in the morning to get there by 7 as its a 45 minute drive I get there and the guy asks me if i want oil… change or tire rotation or any service Turns out they did nothing for the recall basically wasting my time and tried to sell me services that i didn't want or need Complete waste of time and shiuld have told me there is nothing they can regarding recallHi, we appreciate you taking the time to respond. The staff at AutoNation Honda Tucson Auto Mall take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (520) 549-2238. We hope to hear from you.
Recalll to seat belts
by Reviews on 04/20/2023Recall repair was estimated to take 1.5- 2 hours. Actual repair took 3 hours. I was never given any updates by the service rep that the repair would not be completed according to the estimate.Hello, Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Honda Tucson Auto Mall. Please call our General Manager at (520) 549-2238 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Oil change and inspection of ties, battery, brakes etc,
by Lallensack on 04/20/2023The service guy Gregg explained everything. Answered my questions. Very personable. The maintenance went well and was done in the hour time frame.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sydney Turner on 05/08/2025