Customer Reviews of AutoNation Honda Tucson Auto Mall
Review type:
Trade in
Great
by Marie m on 06/12/2023Fast, efficient and the lady that helped me, looked for the best coupon for me to use. Services are a little pricey but I love this dealershipHi Marie, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
John was helpful and kind
by Brsaxby on 06/10/2023Easy service. Affordable with my warranty program. However, delayed scheduling due to availability was frustrating.Hi, thank you for taking the time to leave us feedback. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
First service
by Hindaowner on 06/05/2023The service consultant was pleasant, and explained the time the service would take and what exactly would be done. Called us when the vehicle was ready.Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Excellent service!
by Miguel M on 06/04/2023I came in just to browse and ended up buying a 2023 Honda Civic. Nathaniel was an excellent salesman, patient, easygoing, no pressure. Great experience with all staff. Thank you!Miguel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.
Oil change & tire rotation.
by Kenny LK on 05/31/2023They never reset the oil light. I asked for a tire rotation, they said they did it, but they never did. They charged me $79. for a cabin filter.Hi Kenny, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (520) 549-2238 to discuss what we can do to help.
Oil change and tire purchase
by Monette on 05/31/2023Desiree was very helpful as always. She is easy to work with and very friendly.Hi Monette, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation Is Our Goto Place for Service and Repairs
by M P Ford on 05/30/2023Needing service before a long distance road trip, we were able to get scheduled for service on our schedule. Service was thorough and we left more prepared for our trip. Staff is always friendly, competent and efficient. The ice cream… freezer was stocked as well.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Bad experience
by Deborah on 05/27/2023#1 the person working on my car said two tires when it ended up being 3! Trying to sell 4 tires when 2 was only needed! (Outdated selling technique plus costly for the consumer. Not gullible here!) Why they didn't notice 3rd tire was… bad is beyond me! Went else where to get 3 tires! Also, somewhere else to get alignment. Didn't change out bad air filter either! Not happy with my service and the service manager did not return my phone call to do a complaint. Did not trust the person helping me!Hi Deborah, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Great service experience with my 23 CR-V
by RobertyJ on 05/28/2023This was my first experience with Auto Nation Honda Tucson and it was great experience. Everything was explained and professionally done. It was ready ahead of the promised timeHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
service 5 stars
by brunhilda on 05/23/2023It was all good except for the scent that was put in the car and charged 10 dollars for. I didn't want a scent.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Purchase
by PCHonda on 05/21/2023Ms Elena Echevarria has been the best auto salesperson I have had. She is highly recommended. Mr Frisbee was also very friendly and helpful. My only setback was that I stayed longer than I expected while going through the purchase… process.Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Tucson Auto Mall and we hope to be of service again in the future.
My apologies for misspelling Mr. Frisbee's name. It should be Frisby.
Mr and Mrs
by KathyandBob on 05/18/2023Service person was friendly and kept us informed. Estimated time of completion was acceptable.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Service review
by Carla Mae on 05/12/2023Greg waited on me. Set up a ride to Tucson Mall because svc. was scheduled to take about 4 hours. While there, I missed my Kindle book reader. Called him and he was able to locate it. Left it with the cashier who locked it away. Also,… when I called from the Mall early to say I was ready to come back, He said the service time had shorten and they would pick me up early. When I got back, Greg explained to me that an hr. had been taken off my bill because the svc. hadn't taken as long as expected. GREAT SERVICE!!!!!Hi Carla, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
2023 CR-V EX-L Purchase
by CR-V Purch on 05/12/2023My sales person Jose Santiago was great!! Very knowledgeable and answered all my questions. He went to extra effort to make sure I understood the purchase process and features of the car I was purchasing.Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great service at AutoNation Honda
by azdarryl on 05/10/2023Had regular maintenance done. No issues at all. Done on time. John Beaman was our service advisor. He is friendly, professional and extremely helpful and knowledgeable.Azdarryl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Gregg Cheeseborough
by TomfromTcson on 05/08/2023Gregg was a great Service Advisor. He got the work done quickly and kept me informed as to what was going on. You don't always get this kind of attention today.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
excellent
by Bonnie s on 05/05/2023John was attentive and informative. He checked on me throughout the 2 hour wait and made my time at Honda Service comfortable.Hi Bonnie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Appointment
by Lori Tucson on 05/05/2023I arrived at Auto Nation on time. I waited in my car for a few minutes and when no one came to greet me I went inside. My advisor John apologized but he was with another customer. He wrote down my concerns and went outside to check in my… vehicle. I told him of my subsequent appointment and he did his best to keep me informed and get me out on time! He was very pleasant throughout and used my name frequently. First time with this Advisor but I saved his information for subsequent visits.Hi Lori, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
New CR-V Hybrid
by 4ureyz1 on 05/05/2023Jose in sales and Vincent in finance were courteous and very helpful. Jose did a good job of helping me even before I had moved to Tucson. He made sure the car was ready on my arrival.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
First new car purchase in Tucson
by Brian Moreno on 05/01/2023Marcus, Joseph, and Gene were attentive and a joy to work with.Hi Brian, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great and Timely Service
by Ronald H on 04/27/2023Even without an appointment, I was able to get terrific service and in a timely manor. I was promised it would be completed in about two hours, in spite of not having an appointment. They did just that and I was in and out in two hours. I… highly recommend AutoNation Honda for their service. I also highly recommend Honda, for a reliable vehicle.Hello Ronald, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Honda Tucson Auto Mall and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sydney Turner on 05/08/2025