Customer Reviews of AutoNation Honda Tucson Auto Mall
Review type:
Trade in
Great Service
by Susandh on 04/19/2023Kept me apprised, didn't try to sell what could waitHi Susandh, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ariana
by Dave Reece on 04/18/2023Ariana was very helpful and pleasant.Hi Dave, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. Please don't hesitate to reach out if there's anything additional we can do for you.
Wheel Alignment with Arturo
by RuthGayle on 04/18/2023Efficient check-in, did not add additional services, accepted coupon, a little longer wait due to a gentleman who spent a long time chatting to Arturo.Hi, we appreciate you taking the time to leave us a response! If you ever need help, just give us a call. Happy motoring!
SERVICE
by 04HNDCVCHYBR on 04/17/2023JOHN BEEMAN, provided excellent service, with outstanding support in looking out for the customer! 2004 Honda Civic HybridHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. If you ever need help, just give us a call. Happy motoring!
Seat Belt Tensioner
by TerryLee on 04/15/2023I made an appointment to have the driver's side seat belt tensioner replaced on my 2016 Ford Taurus. At 9am the service adviser told me that the repair costs would be covered under AutoNation's warranty or under Ford's warranty and he was… checking to find out. I asked if that info could be provided for me with a telephone call. He agreed, took all my information, and then called me at 5pm to mistakenly and incorrectly inform me that the repair was covered under Ford's warranty and that I would have to come get my car and take it to a Ford Dealer. This is false and incorrect. The repair is out of Ford's warranty and needs to be repaired under my extended service contract plan I purchased with AutoNation.Hi Terrylee, thank you for taking the time to leave us feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (520) 549-2238 when you have a chance. Thank you, and we look forward to hearing from you.
Paul
by Peneube45 on 04/14/2023My sales experience was good, enjoyed working with Bob. My document was good, except got a little pushy about the extended warranty!Hello, We appreciate you taking the time to leave us a response. Drive safe, and we'll see you on the road.
Recall Service
by HVBK19$ on 04/13/2023Pleasant but long waitHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
AutoNation Honda Tucson Auto Mall
by Lonnie Rees on 04/10/2023The Sales Associate who helped my wife and I was Assad Alassady. He was great, he was very informative, kind and did not push us at all for a sale. I would recommend Assad to anyone who visits the AutoNation Honda Tucson Auto Mall.Hi Lonnie, we're happy you found our staff to be so supportive during your experience here at AutoNation Honda Tucson Auto Mall. Thanks for the recommendation, and have an amazing day!
No nonsense B service
by Satisfied on 04/07/2023In and out within an hour. My service advisor called me when my car was ready. There was no attempt to upcharge me on anything, which I appreciated.Hi, we appreciate your positive review about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Great service
by DoveMountain on 04/04/2023Needed 30k service as well as prep for month long cross country trip. Everything I asked for was checked and fixed if neede.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Principal Forensic Engineer
by William on 04/03/2023I purchased a 2023 Honda Piloto Trailsport from Autonation Honda in Tucson last week. I had ordered the car a couple of months ago with a $100 deposit. They called me to tell me it had arrived early and asked when I could come in to pick… it up (I live in Scottsdale). I arrived at about 4:30 in the afternoon and completed the transaction by 6:00 - no hassle, no markups - that other dealers try to charge, just an honest, easy transaction!Hi William, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service at Honda AutoNation in Tucson auto mall
by Gvanland on 03/31/2023Very helpful agent.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Stellar Service
by verespasspor on 03/31/2023I had a unkonown problem with my Passport where the keyfob was being locked inside the car. The security system also was not on. The service department inspected the problem and tried cold booting the nav panel and that brought it back… online. Staff were really helpful in resolving the mystery of the locking doors. While in ithe shop, the service dept also corrected two warranty issues, so I'm happy to have all that done.Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
Service for my vehicle
by SammyS. on 03/31/2023Here’s my honest review. My vehicle had a knocking noise coming from the passenger side whenever the AC/Heater was turned on/off. Even when the vehicle was shut off, plus it had a antifreeze leak. Took it in, they looked at it and it also… needed the cabin filter replaced, i said to fix it all. Turned out the bumper to bumper warranty that i paid for when i first purchased the vehicle only covered certain parts, i had to pay for labor and the $100 deductible that’s clearly stated in the warranty paperwork i have, it’s apparently not what correct. $100 deductible means i should only have to pay that amount, well no, i was told it’s only $100 off the total price, which is complete crap!! So i paid what had to be paid to fix my vehicle. K so brought the vehicle back the next week to get everything fixed, took the vehicle home and boom!!! The site to the vents took a good 3-5 minutes to work, and there was still i noise coming from the passenger side. Made an apt. They looked at it and a part they replaced was no good, that’s why there was no air flow coming out the vents, so they have to reorder it and i have to come back, gave me a reason why the noise can’t be fixed, something about the vents turning and it could be chipped inside but i guess that’s not covered under the warranty i paid for that i thought i had!! And it turned out the cabin filter wasn’t replaced either, i asked why and was told i denied the service for that filter which was also false!! Guess that filter isn’t covered under the warranty i paid for!! I paid for warranty that i thought i had and was told it covered bumper to bumper, at least that’s what i was told so they could sell me the vehicle, and when something goes wrong with it, I’m told the complete opposite. It is what it is but that’s my honest review!! P.S the 2 staff that were in charge were very friendly and helpful, that was my only positive experience!!!Hi Sammys., we appreciate you taking the time to respond. The staff at AutoNation Honda Tucson Auto Mall take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (520) 549-2238 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Fast and reliable
by Arzcasey on 03/29/2023My 22 Honda CRV was due for the first service with 6300 miles. Appointment was 11:15. I was out of there within the hour. Kudos to Desiree Barnes, the best service advisor! The dealership has several tans, chairs to relax while waiting… and offer ice cream bars!Thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Fast, friendly and not pushy
by Jchgpr8947 on 03/27/2023Rear differential oil change. Service writer was courteous and informative. Asked if I wanted an additional service item.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Efficient, friendly service
by James M on 03/24/2023Overall, friendly, efficient service.Hi James, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
2023 Honda CRV Purchase
by Joan Fix on 03/22/2023Salesman went above and beyond to get me in the car I was wanting.We are pleased to hear you had such a positive experience with us, Joan! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast and Easy
by Tucson Les on 03/22/2023Dealership was great to deal with!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
New Honda CR-V Hybrid
by Bill Sharp on 03/20/2023Easy transaction. Assad Alassady, our salesperson, was very good, knowledgably and helpful.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Purchase of a 2023 Honda Civic Sport
by W in Tucson on 03/18/2023Dealing with Bob at AutoNation was a very pleasant surprise. He was extremely helpful without the standard pressure I have experienced in the past from car salesman. I would recommend him to anyone I know that is looking for a car, he is… an 10! And we love the civic!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sydney Turner on 05/08/2025