Customer Reviews of Right Toyota
Best Pricing in Phoenix!
byon 01/06/2024
Staff was very friendly and helpful. Great selection of vehicles and fantastic pricing. Test drive and vehicle purchase done in about 2 hours. Highly recommend!
Everything was quick and easy
byon 07/03/2023
No complaints, my service gentleman was kind, respectful and on-time.
Buying a tryck
byon 06/12/2023
Professional simple experience, with no pressure sales
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Tried to buy a car. Sales person could not even make it to the meeting.
byon 05/09/2023
Anthony, the sales person and my point of contact, asked me to leave a 5-Star review as way "give [him] leverage to get the markup reduced." We setup up an appointment for 4 PM on Saturday. Thursday before the appointment I sent 1 text asking him to email me the paperwork he was planning on showing me Saturday. No response. Friday I sent another text "Hey Anthony! Any updates for me?" No response. Saturday I sent another text "Hey Anthony - haven't heard back from you in a couple days. What's going on?" No response. A person, who I will assume is a manager called me at 3:00 to confirm our appointment. The caller said our appointment was at 5. I clarified that we had changed the time to 4 and he said that should work and whatever works for me. He said he would contact Anthony. Four o'clock comes around and no call or contact so I called the dealer. The super kind receptionist was able to transfer me to him. I let him know that I had been trying to contact him that past couple days and his response was "I lost my phone and all my contacts." Instead of having our scheduled meeting, he said he would call me back in 5 minutes. He never called back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Untrustworthy
byon 05/06/2023
They lie about what they do to your vehicle!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Treated me like a child
byon 05/06/2023
I have never been more disrespected by a sales manager in my life. I have been working with Logan Mullany (he is great and very knowledgeable!). I drove up today from Yuma (3hrs away) to arrange a reservation for a 23 Tundra. I was told it had to be in person so I cleared the day to make the trip. Half way up the drive I was told Logan my sales guy wouldn’t be there and someone else was going to take his place. I was ok with that and under the impression I’d be taken care of. Upon arriving the sales guy that I was put with was unaware of my situation and my goals for purchasing a new truck. I felt like I was starting from scratch. Once we found a truck that I was ready to reserve we started talking numbers and the sales manager immediately came over to get involved. After doing the math together and crunching all the numbers I made my offer and they left to run the numbers on their end. I was left there for roughly 10 min (which isn’t unusual at dealerships) before they rejoined me. When they rejoined the sales manager told me “You did your math wrong, I don’t know how you came up with this figure.” We sat there together and came up with the number together so I was caught by surprise with that statement. After the sales manager then began to explain the math to me like I was a child (I am a very well educated person) I decided it was time for me to go and that myself and my time were not respected at the dealership. I have now lost an entire day and drove 6 hours for nothing. The sales manager also lied to my face when I asked about the market adjustment fee. He told me that it was a nation wide standard for Toyota due to the inflated vehicle prices. After I left I called 2 more dealerships and neither one said that they charged a market adjustment fee and both dealerships recommended I walk away as they felt it was a shady tactic to get more money out of customers.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Over 4 hour wait for a simple oil change
byon 04/21/2023
I waited over four hours for an oil change. I was never told that there would be a long wait. My time from work is just a valuable as Right Toyota’s time. Obviously, Right Toyota has so much business they don’t need my friends or families’ service or purchase business !
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Shiny on the Outside but NOT so Shiny on the Inside
byon 04/09/2023
Poor communication! Overall, this dealer is a disappointment. The sales process went smoothly as they are eager to sell you a new vehicle but once that’s done, it’s good riddance. This dealer falls short in my expectations. Service, Parts as well as the Management. I regret my purchase!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Sales Failure
byon 03/31/2023
My complete review from Yelp on 03/28/2023: I brought my car in for servicing as prompted by Right Toyota. But 2 days earlier I came in to buy a car for my Daughter. To make a long story short, the sales manager was very dismissive with me, as he was not happy with the way I was negotiating for a Toyota Supra. He refused to participate in the negotiations, leaving me no other choice but to continue to tell him what I wanted to pay. At my 2nd offer he got up with an aggressive attitude and said we were done and stalked off. This was after I told him that we were long time customers, at least 20 years and have purchased several cars with Right Toyota. That didn't seem to matter, as the negotiations were stopped cold. He made no attempt to maybe put me in another car. So I left and ended up purchasing a KIA EV6, about the same price point of the Supra I test drove. I was amazed how it was so easy for him to not only lose a sale, but lose a long time customer as well. I called the same day and spoke with the Store manager, he didn't seem to care. When I came in for my servicing I spoke with another store manager, I think his name was Zach. He said he would look into it and offered a verbal apology, and said he would find out what happened and get back to me. He hasn't as of yet. So I ask you, who is reading this, Is this how you train your management crew, to treat long time customers with disdain and aggression? I would like a formal written apology, not that I expect that to be forthcoming. Update, a month later: About a month ago, I sent a message to Matt W - CR Mgr.(Who responded to my review, (Rather weakly, I might add) and expressed my disappointment as to how, being a long time customer, I was treated at Right Toyota (No one should be treated as I was, long time customer or no)! and requested a formal written apology from the Sales Manager that was so dismissive and aggressive with me. Well, I did I not get a letter of apology, I also never received a follow up call from Matt W. - CR Mgr. Thus proving to me that they really don't care about losing me as a customer. Throughout my long history I must've purchased/leased at least 1/2 dozen cars from Right Toyota. I guess they felt they had enough customers and chose to ignore me. Update: You can read Matt W's response to me on Yelp For reasons unknown,Yelp didn't post my response to him, so I shall summarize: As far as not deserving a formal written apology, the Sales Manager, knowing I was a long time customer and still disrespecting and being very aggressive, rude and short with me for the crime of negotiating for the best possible price. That is deserving of a formal written apology. Gauging my interest and thinking I misled them by offering 200.00 a month? (Matt W CS Mgr doesn't know this as he was absent during that short sales failure). in reality, I offered the monthly I am currently paying for my Camry (leased to me by Right Toyota), which is about $450.00 a month. We all got a good chuckle at that. When the sales manager said I was not serious, I replied, "Sure, I am! If you agreed to my offer, I would take two! more chuckles. if my offer was not appreciated, too bad, that is their job, it's up to them to overcome and close the deal, not standing up and and proclaiming that we are done in a very snarky tone and then stalking off in a huff! Me thinks better, and continuous training would fix that! And finally, when Matt W CR Manager admitted to me in the attached response that they matched their attitude to match mine. That, my dear readers, is extremely petty, in both action, and the fact that he admitted it to me. Matt W CR Mgr , in his response to my review shows a perfect example of being gaslighted (not accepting any responsibility on him or Right Toyota but instead putting the blame squarely on my shoulders). It's too bad that Matt W CR Mgr didn't think I was worthy of a formal apology letter. It's very telling, it tells me that he was taking the side of the sales manager (strange, as he was not present during that short time I spent with him). instead of a very good customer that has always made timely payments for the 20 some years of my business with Right Toyota, either that or he was engaged in a Power trip with me. Probably both.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Found my forever car
byon 03/09/2023
Very customer focused. Will do everything possible to find the desired vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service
byon 02/12/2023
Great service, every time I bring my Tundra in they take care of any issues in a prompt and timely manner. I highly recommend this dealership. I purchased my 2019 Tundra after many months of searching for a truck at this dealership as they had the best deal nationwide.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Ways to improve
byon 12/19/2022
Good service, easy to schedule, plenty of waiting area(s). Improvement(s): offer free snacks (ex. Honda, Chevrolet and Lexus dealers). Wash the vehicles after servicing as a courtesy, similar to other dealerships.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Something's very WRONG about Right Toyota!
byon 12/18/2022
1. I drove 3 hours to test drive and buy a car (2019 Toyota Highlander Hybrid 5TDJGRFH0KS076187, Stock 00991296). Jake Schmidt and Joe (Brett) who assured me it was ready for me...these two NEVER presented themselves once I arrived at the dealership, even though I spoke to Jake all the way during my drive. A young guy named Austin was to close the deal...hmmm, why...? 2. I arrive at dealership, test drove it and ready to write the check. I wasn't born yesterday, the $1295 window tinting/clearcoat dealer add-on is bogus...we all know it. Their list price at first was presented as $43k+ instead of the $30,742 as advertised (which is still online at Edmunds.com, by the way) 3. Had to ask 3 times for the detailed list of all the title, taxes and fees for out-the-door price. Their figure amounted to around $4000 extra, which is crazy, so when I gave them MY out-the-door price, Alex (who joined the party with Austin) had to go talk to someone... 4. Upon Alex & Austin's return, it's suddenly: Sorry, Victoria, somebody else test drove it and said yes before you. Really? How? I asked for proof of this even though I never saw those people materialize, nor did anybody come running outside to stop ME from test driving and handling their vehicle (no salesman, nobody). There was never any SOLD or HOLD sign on the car...like other dealerships do. Interesting, right? car was parked next to my car, then suddenly disappeared when i didn't agree to $36,6k+ number 🤨🤔 5. 1.5 hrs. after my arrival the car was driven off the lot with a temporary tag and "home delivered" (so I was told) because someone had to get their cashier's check before the bank/credit union closed (ok, sure, it's Saturday) and a there's a baby at home, etc. All this is possible and can be true, and if I didn't "win" today, so be it. 6. The more I analyzed the verbal and non-verbal cues of the "players" of the "game" on my 3 hour drive home, the more this has Bait & Switch stench all over it! If the new owner got the smoking deal at $30,742 as advertised (I DOUBT IT!) and didn't get soaked on their trade (what I was offered for my Highlander was laughable) or crazy-high financing terms, then bravo to him/them. Perhaps I dodged a bullet. I know I don't like my time wasted, and I can walk away knowing the BEST car is still out there, and I'll find it--FROM A REPUTABLE DEALERSHIP--without any of today's shenanigans. Caveat Emptor, people. Caveat Emptor!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
1 Comments
Service Advisor was not friendly
byon 12/01/2022
The service advisor seemed irritated that I didn’t know where my late father bought his 4Runner. Then tried to hard sell me service plan. Tried to sell me a service plan again when I came to pick up my vehicle. Did not go over any of my paperwork or inspection. Cashier was very pleasant.
Did it "Right"
byon 09/30/2022
Punctual, polite, and efficient. Everything done correct and timely.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
It’s all good
byon 09/28/2022
Easy to schedule appointment. Respectful of my time. I was told it would be an hour and my car was ready in an hour. My last service (in another state) took 4 hours, but I was never told it was possible that it would take anywhere nearly that long. I really appreciate that Right was respectful of my time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Dead Battery
byon 09/25/2022
Needed to replace our dead battery and got in and out in a timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy Camper!
byon 09/22/2022
Very efficient, personable and dependable service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Extremely happy with the service
byon 09/20/2022
We’ve been using Right Toyota for all our service needs for many years now and been extremely happy with the service we’ve received. This visit was no exception. They were courteous, informative and got the service completed before the estimated time.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Very precise and avcurste
byon 09/19/2022
Helpful and accomodating
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Team Toyota is amazing!
byon 09/17/2022
Chris and his service team work tirelessly to make customers happy. He got us on our way in no time and our Toyota was in tip top shape when we left. Great job Chris and Team Toyota!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintaining service
byon 09/17/2022
Junior Qasemy provided an amazing service. He is always helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Right Toyota , a Toyota dealer in Scottsdale, Arizona was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Toyota cars, trucks, and SUVS.
Our Scottsdale Toyota dealership is one of the premier Toyota dealers in Scottsdale and in the state of Arizona. Our commitment to customer service is second to none. We offer one of the most comprehensive Toyota parts and Toyota service departments in Scottsdale, Arizona. Right Toyota provides Scottsdale, Arizona with an excellent Toyota Parts Team. Please be sure to visit us at 7701 E Frank Lloyd Wright Blvd.
Our commitment to our Used Vehicle inventory is backed by a 1 year / 15,000 mile maintenance program.
Our primary concern is the satisfaction of our customers in the city of Scottsdale, Arizona, we also serve the surrounding suburbs of Phoenix, Tempe and Chandler, Mesa, Gilbert, Peoria. Our online Toyota dealership web site was created to enhance the buying experience
1 Comments