Right Toyota
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Buyer Beware!
Written by 09/03/2023
onNew buyer beware if you are trading in a vehicle. The sales part of the new car purchase and trade in went smoothly. However, it took Right Toyota almost 2 months to payoff the trade in, resulting in two months of late payments and a drop in my credit score of more than 100 points. The finance manager, Ryan Jenny wasn't able or willing to resolve the issue, he turned me over to accounting, I left four voicemails and never received a call back. My message left for General Sales Manager, Jamie Steinseifer was not returned, it wasn't until Matthew Winter a Customer Sales Manager stepped in that I finally had some answers. They clearly dropped the ball. It's been almost 3 months since the purchase of the new vehicle and I am still disputing the reports on my credit, to no fault of my own. Totally unacceptable!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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Matt W on 09/07/2023
Dealer Response
Donna, we sincerely apologize for all the frustration and inconvenience resulting from the payoff of your trade vehicle. We hope the situation resolves quickly with the assistance I provided. Please contact me if you need any addition help resolving the situation. Matt W. - CR Mgr. - Right Toyota / mwinter@righttoyota.com
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