Right Toyota
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After Service was really bad
Written byon 12/15/2023
The purchasing experience was fine, but the after service wasn't very favorable. We purchased the used vehicle, but it needed to stay at the dealership to complete some service repairs. We were told that the vehicle would be completed the following day. Contacted the Dealership the next day, first big issue they never contacted me to give me a status and was told the vehicle needed to stay at the Dealership for a few days since the part wasn't available. After requesting an update, the next day, I found that car would available the next Day so now three days since the car was purchased. I was told on the day of pickup that the car would be ready at 1. Now when I heard ready that means, I take a quick look and drive off the lot. Well, that didn't happen. When I got there the vehicle hadn't been cleaned, and the front window had a crack which we had identified on the day we purchased it and there was very little gas in the tank. So now I have to wait for the vehicle to get cleaned and I'm thinking that the window won't get repaired today and I would need to drive 40 miles to come back and get it fixed. The vehicle comes back cleaned but not as clean as I would expect, they told me that they had sealed the crack and the crack got larger they would replace the glass. At that time, I again told them that I had two issues, one the glass was already spider webbing and second who's going to remember if the glass gets worse 6 month from now. He's takes it back to the service department and then tells me about twenty minutes later that they will schedule a service call to replace the glass at my house. So, I take one last look and again ask him if they top off cars that had been purchase which he again said yes, so for the third time the vehicle goes back to the service department. Total time spend at the dealership over three hours when I was told the vehicle was ready to pick. Getting the front window replaced has been an ordeal also. No contact with the service department until today the 15th. Multiple requests for an update to the sales rep.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
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Wayne Lundquist on 01/22/2024
So, I've found additional issue with this vehicle. I've had a lot of problems with the tires which were replaced by Right Toyota, when we purchased the vehicle, the tires were bald, I find that even when going around turn or just moving forward that these tires have little to no traction. The tires spin and squeal. I took the vehicle to Avondale Toyota to look at the tires because I thought that the tires weren't new. The tech just told me that these tires were new but bad. I would have thought that Right would have used Toyota recommended tires not just the cheapest tires they could find. The tires they place on my vehicle are Adventa P235/55/102H and Toyota Recommend tires are the ALENZA Sport A/S. If I have bad traction when It's not raining, I would be very concerned going somewere that rains and snows.
ReportMatt W on 12/22/2023
Dealer Response
Thank you for sharing your detailed feedback about your recent experience with our dealership. We sincerely apologize for the inconvenience and frustration you encountered during the post-purchase service of your used vehicle. Your feedback is crucial in helping us improve our processes, and we appreciate your patience and understanding.
We regret any miscommunication regarding the completion time of the service repairs and the lack of updates on the availability of the part. We understand the importance of clear communication and ensuring that our customers are well-informed throughout the service process. Rest assured, we will address this with our team to prevent such lapses in the future.
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