Customer Reviews of AutoNation Ford Scottsdale
Review type:
Scottsdale Autonation Service
by carol@finco on 02/17/2025updated 02/25/2025Prompt & efficient service for oil/filter change and multi-point inspection. Service advisor was great!! He understood and responded to all my concerns and needs. He also connected me to the new online service update video --- tech gave a… short overview and status of key areas on my vehicle which was informative and much appreciated -- really liked this!! I went to DOT immediately after my Ford service for an emissions test and passed with no problems!!Great job
by Shalicko on 01/10/2025Amazing serviceHi, we appreciate you taking the time to leave us a response! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Phone tag
by Joshua1 on 12/18/2023Since Ford keeps hounding me for a review I’ll share my Google review. Oh and to top it off I see Ford responded apologizing and asking me to CALL them. I’m your customer you have my phone number for Christ stakes. I digress here is my… experience; Auto Nation is usually very on top of things however this experience was terrible. I asked for a quote on a leveling kit while dropping off the truck @ 10:30 was promised two never received one. I start calling my service advisor at 2:00pm for an update can’t get ahold of him till 3 he doesn’t know the status. 4:00pm my truck battery is being tested but it’s taking 30 minutes to charge it. That’s the last I hear. I call from 4:45 to 6:00pm to no avail and I had to call sales. Truck was supposed to be dropped off at my house and the service paperwork I was told by sales was on the “drop off lady’s desk” but she had gone home for the day. I picked up my truck at 8:45. My issue was the remote unlock/start. I was taking a trip up north to Forest Lakes. I didn’t get there until 1:00am that morning due to not having my truck and having to rush to get supplies. All I wanted was a tire rotation and check/ battery looked at. All around dropped the ball. Still waiting on my leveling kit quotes tho and my truck still won’t remote start or unlockAuto Nation Ford Scottsdale
by Autonation on 11/23/2023They had my car 12 days. Gave them my car clean, returned covered in dirt. They did not do all requested services.Hi, we regret your experience with us here but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (480) 630-2827 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
DO NOT BUY FROM THIS DEALERSHIP
by PoorService on 11/18/2023After buying a half dozen trucks in past decade or more from this dealership, all I can say is that they used to be top notch, great, excellent service, etc....not anymore. They literally have the most incompetent group of people imaginable… running the service department. After buying a new F150 a few months ago, it started having front end shaking issues. Nothing severe, but concerning. I took it to the service department and asked if I could drop it off and pick it up at end of day to get oil change and routine maint along with front end shaking looked at, only to get laughed at and told I would need to leave truck for at least 2 to 3 weeks. This is when the nightmare began. I then tried to schedule an appointment for later the following week and couldn't, so once again, I was limited to taking my new truck to the carwash for routine maintenance. I then scheduled the maintenance for Monday November 6th in advance. Additionally, in an effort to be proactive, I dropped my truck off 2 days early on Saturday November 4th and emphasized how critical it was that this get done on Monday, and I didn't want to deal with the mad rush of cars trying to get in for service. Well, come Monday after leaving voicemails and emails to get an update, no calls or emails were returned. I literally had to beg the receptionist to go ask Kevin to quit dumping me into voicemail, and she did. When Kevin finally picked up, he sounded exhausted and said, "yeeeaaahhh, I was going to give you a call back here soon, but I've been really busy!" At this point, I was really upset. Then he told me they haven't even had a chance to look at my truck and it was nearly 4PM, then I became really ticked off. I knew I wasn't getting anywhere with this person and could tell he could care less, so I asked to speak to the service manager Keith. Turns out Keith likes to dump customer calls into voicemail so I had receptionist beg him to answer his phone and I think this offended Keith. Next Keith went on to tell me not to use cuss words, I told him I was really F PO'd and that this is BS. He then went on to tell me to come pick up my truck and that they will never allow me to get my truck serviced there again.Great service
by DBRFord on 11/15/2023Had an issue making my car undrivable. They were able to get the car in (without an appointment) and had it fixed within an hour. Fantastic service!Hello, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Do not recommend
by Edgkbyg on 11/12/2023I left my vehicle with them for a week so they could perform repairs while I was out of town. They only looked at my vehicle a day before I returned and never contacted me about the result. No repairs were performed in the only window I had… to get them done.Hi, we are deeply disappointed by your experience at AutoNation Ford Scottsdale. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (480) 630-2827. We hope to hear from you.
Unhappy with Service Dept
by Spivelder on 11/08/2023Scheduled an appt at 9:00AM. Service Mgr said it might need to stay overnight. Know more when they looked at it. 7 hours later I called THEM to check on the status of my vehicle and was told it had not even been liked at yet and that… someone “probably should have told me it might be 3 to 5 days” before I got my vehicle back. I went back and picked up the vehicle the next morning. No work was done.Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2827 to discuss what we can do to help.
Battery Teplacement
by CHind2408 on 11/03/2023Tate was great! I didn’t have an appointment and he fit me in for an electrical issue. Turns out, I just needed new batteries. My truck was serviced and back to me in the same day!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service, accomodated my pickup time, communicated well.
by Mike on 11/01/2023Easy drop off and pick up.Hello Mike, thank you; we appreciate your feedback! Drive safe, and we'll see you on the road.
Mediocre service visit
by Racer-X on 10/26/2023Trying to be nice here, came in for vehicle service (oil change, tire rotation, recall and complimentary car wash). The facility is clean, location is good. I think the basic needs were met, but the vehicle was not washed. In fact, when I… went to pick it up, the agent said they did a poor job of washing it...which I now understand means they just didn't wash it (it simply wasn't). This resulted in other questions, what else didn't they do?!?! To be 100% fair, service was timely and they gave me a Lyft to and from the dealership. I understand we are in differing times (unfortunate) but is customer service completely gone? The place felt....sterile....felt like it lacked culture, anima. I didn't get the impression anyone wanted to be there (sad). Perhaps I expect too much?Hi, thank you for bringing this matter to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (480) 630-2827. We would appreciate the chance to turn your experience around.
AutoNation service
by Service on 10/17/2023AutoNation service was fantastic and fast,Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Ford Scottsdale and we hope to be of service again in the future.
Ford 150 Service
by Chuckles on 10/10/2023Car dealers are hard pressed to find qualified, able workers, causing a challenge in the service area to service cars in a timely manner. Autonation Ford was exceptional in their service, getting my truck completed in under 3 hours.Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Great
by Gregory G on 10/08/2023Attentive conscientious and al.around great reps and techsWe are pleased to hear you had such a positive experience with us, Gregory! If you ever need help, just give us a call. Happy motoring!
Mach E EV 1st service (10,000 mile)
by Geronimo on 10/08/2023Okay… not spectacular. When I returned home, I wasn’t sure if anything was done. Tire pressure indicator / warning came on as I pulled into garage, under inflated tires; about 15 miles from AutoNation Ford Scottsdale. Screen indicator… informed me that tires were 34-36 psi; tire manufacturer, & Mach E EV recommend 39 tire psi when tires are cold. Service invoice was not reviewed with me as to what was done (Multi Point inspection). 21000 points that we were awarded after we purchased Mach E had expired; I wanted to use them for maintenance service charges if any. We were never told that they expired One year after vehicle purchase.Hi Geronimo, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 630-2827 -- we hope to hear from you soon.
Ford Auto nation
by Dennis. I on 09/21/2023Went for drivers side window motor. They had my vehicle from Fri to Wed. Theoretically Ford sent wrong part twice. Called Tues to check status of vehicle, service mgr never returned call. Had a rental vehicle so delayed repairs cost me more… money than it should have.Hi Dennis, we regret your experience with us here but are glad you brought this to our attention. Please call our General Manager at (480) 630-2827 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Oil change
by Screen name on 09/12/2023I was greeted quickly and they were very friendly. They changed my oil and the work was done in the time quoted to me. Great service!Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service REview
by Debra Gre on 08/12/2023I took my car in for an scheduled oil change; customer service representative was friendly, knowledgeable. He did not try to sell me any additional services which was refreshing.Hi Debra, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Customer Service
by Melanie on 08/08/2023My splash guard became detached on two corners. I didn't have an appointment but tried my luck as a walk-in. They took my car and fit in the repair during the day. On my drive in my TPMS light came on, I didn't mention anything to my… service advisor since I was a walk-in and really just wanted the splash guard re-attached (and I could put air in my tires later). They put air in all 4 tires without me asking. Great unexpected customer service!Hi Melanie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Prompt and capable service!
by Julie S. on 08/05/2023Very pleased with prompt and capable service when my truck needed a catalytic converter.Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Recall from ford compsny
by Nedra joyce on 08/04/2023Very helpful and fully explainedHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
by Chole Yates on 02/26/2025