AutoNation Ford Scottsdale
Dealership Service Review
Trying to be nice here, came in for vehicle service (oil change, tire rotation, recall and complimentary car wash). The facility is clean, location is good. I think the basic needs were met, but the vehicle was not washed. In fact, when I went to pick it up, the agent said they did a poor job of washing it...which I now understand means they just didn't wash it (it simply wasn't). This resulted in other questions, what else didn't they do?!?! To be 100% fair, service was timely and they gave me a Lyft to and from the dealership. I understand we are in differing times (unfortunate) but is customer service completely gone? The place felt....sterile....felt like it lacked culture, anima. I didn't get the impression anyone wanted to be there (sad). Perhaps I expect too much?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No