AutoNation Ford Scottsdale
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Dealership Service Review
service Rating
Unhappy with Service Dept
Written byon 11/08/2023
Scheduled an appt at 9:00AM. Service Mgr said it might need to stay overnight. Know more when they looked at it. 7 hours later I called THEM to check on the status of my vehicle and was told it had not even been liked at yet and that someone “probably should have told me it might be 3 to 5 days” before I got my vehicle back. I went back and picked up the vehicle the next morning. No work was done.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Gabi Porter on 11/09/2023
Dealer Response
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2827 to discuss what we can do to help.
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