Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Phoenix
Review type:
Excellent sales and customer service!!
Service repair
by Lucky1ezzy on 01/04/2021Have intermittent tire sensor lights going off, had to have it ordered and wait for the part. Since receiving the part A different light came on so they installed it to that wheel. Hopefully this is not ongoing.Hello, Thank you for the high star rating!
Really poor communication
by Tigger86334 on 12/21/2020Dropped off my jeep at 730 am was supposed to hear from service regarding prices. Never heard back, called several times. Finally at 3pm got call car was ready. No issue with light they said and part for mirror was at another dealer in… the valley but had to wait until monday for service to replace light strip on mirror. Wanted to charge me $160. For labor for a 10 min job. I just picked up the part, will have someone else replace it.Sales Review
by Luis Tito on 12/11/2020updated 12/18/2020Great Knowledge on Trucks and did everything to get the Truck to me at the plans priced.Hello Luis, We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Warranty work
by Timothy on 12/14/2020I really enjoyed the service writer telling me the truth of how long it was and I got my car in and out in two hours which I was promised and I am loving to continue business with you allHello Timothy, We always strive to provide personable and excellent customer service. Thank you again for the review!
Serviced
by Zaitz93 on 12/08/2020Super helpful to care of everything I neededHi, Thank you again for taking the time to let us know how we did. We hope you have a great day!
Worst dealer ever
by Michael P on 12/07/2020This is by and far the worst car buying experience I have ever had out of over 50 vehicles from dealers. I purchased a used vehicle on 10/21/2020 and paid for it in full including delivery to me out of state. It took three weeks to even get… the dealership to figure out how to get the paperwork signed (which we ended up doing at an AutoNation by us) and the paperwork was fraudulently wrong as it included stuff for a loan (even though the car was paid for in full already) and no warranty (even though it was an AutoNation Certified Used Car with a 4K mile 90 day bumper to bumper warranty). It took another week to get the car scheduled and transported, finally arriving 11/20/2020, a full month after it was bought and paid for. When it arrived it had undisclosed crash damage to the front end and rear quarter panel, was missing the spare tire, and did not arrive with a title. It took getting corporate involved to get the GM to respond to this purchase and we still aren't done. We still do not have a title or odometer disclosure statement and the dealership owes us $700 for the damage. I cannot stress enough how much you should NOT ever purchase a vehicle from this dealership.Hello Michael, Our manager would really like to speak with you more regarding this matter. Please reach out to us at (480) 630-2825. We look forward to hearing from you.
Purchase of 2021 Dodge Ram
by Doug Steen on 11/30/2020updated 12/07/2020My truck buying experience at Autonation CJDR-North was very pleasant and professional. The sales personnel were courteous and knowledgeable of their product. They answered my every question and made me feel comfortable with the purchase.… I felt that I got a fair trade-in value for my GMC SUV and the rates offered me were competitive.Doug, we set high expectations for ourselves, so it’s gratifying to hear you had a great experience with us. Please let us know if there is anything else we can do for you; we are more than happy to help!
David Cadrette
by Dwc1963 on 11/26/2020Comparing and shopping for several months for a minivan,got it down to one make and model (2020 voyager). Got everything I needed.absolutely no pressure from the salesman(Riad)every question was answered. The sales price was 100%… unbeatable ....from the 100s of vehicles I searched nationwide new and used.this 2020 voyager had 16 miles on it and was priced as some other high mileage used.Riad we’ll be back for another vehicle in a few years.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
Great as always!
by Ryan G on 11/20/2020Carl did another great job with my Jeep! As always, he made sure to address all of my concerns!Ryan, it is great to read such wonderful comments about your recent experience with us! If you need more help, our team is available to talk -- safe travels!
Oil Change
by Mindy O on 11/17/2020Friendly and fast, my service advisor was detailed and helpful!Mindy, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Horrible technicians, lousy service they caused me to ruin engine
by Rmstallworth on 11/13/2020I came here because my 2019 Ram 3500 truck was overheating due to a coolant leak somewhere and I had a light on with a code. The technician never did a stress test to see where the truck was leaking just guessed it was the upper hose… because it had dried coolant when the leak was wet other places. I sat all day for 6 hours and finally service advisor told me they were looking trying to find a radiator hose. He told me to Uber over to Home depot and get some high heat pvc pipe and they would customize a way to fix it as there were no radiator hoses anywhere in the country for my 2019 Ram 3500. So $40 later for Uber and $15 later for a steel pipe because they don't even make high heat pvc in the size he specified I get I return and he tells me his manager says they cannot do anything like that. I asked him what could be done he said go and get the tools and do it myself it would fix the problem. I asked him what about the light and code P24B4 as it said it was Particular matter sensor for heat control (Autonomy checked it on my way to dealer) He stated "can't find out what that is until leak is fixed". Really? At a dodge dealership you can't diagnose a check engine light as I sat there for 8 hours? They never did a diagnosis or a stress test. After I left and went to an auto parts store I met a man who told me to follow him to his mechanic. Mechanic did the stress test and I saw it leaking from the radiator with my own eyes this was upsetting. He could not get a radiator so I went back to dealership as I was in Arizona trying to get back to Michigan. They said "really radiator"? He looked it up and said he could not get one for almost a week. I asked him what I should do. He said put jb weld on it when it dried and then drive it back to Michigan and have a service department fix it. Long story short that light if it had been diagnosed was the egr valve that had gone out with 35000 miles on the truck and now I was 5,000 miles out of warranty. It led to cooler not working as I kept filling up truck with coolant so it warped the heads as well. $5700 later I am sitting in Texas waiting for it to be done. I wouldn't trust this dealership with anything they didn't even diagnose the problem and let me sit there all day. If they had diagnosed the light I would have left the truck to be fixed before cooler and gaskets warped and it would have been a lot cheaper fix.We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you'd like, please contact our General Manager at (480) 630-2825. We'd appreciate the chance to make your experience a positive one.
ABS
by mememe1 on 11/02/2020Service was quick and responses to my questions were informativeHello, your comments keep us motivated and working hard for all our guests! We are always more than happy to assist you if anything else comes up. Take care!
Service Issues
by Cjmartin1972 on 10/14/2020In Feb 2020 I purchased a 2015 Challenger SRT 392 from the original owner. The car was in prestine condition when I bought it. However, I’m pretty OCD when it comes to my cars so I took it to Autonation Dodge in N Phoenix, AZ and spent… almost $2000 on the 50k mile manufacturers recommended service which included flushing both the coolant and transmission fluids. Within 6 months of the service, I had issues with both coolant and transmission fluid leaks. They have since been fixed by the dealer but I was changed for fixing the transmission leak as they said it was “unrelated” to the service previously competed. Also, the dealers “fix” for the coolant leak was to put on a generic radiator cap rated at 22 PSI where as the manufacturers cap was only rated at 17 PSI. I really hope they didn’t cover up a more serious issue by taking the cheap way out on that “FIX”. Either way, I’ve lost a significant amount of faith in the dealerships ability to maintain my car!!Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (480) 630-2825. We would appreciate the chance to turn your experience around.
Service on Jeep Cherokee
by Eagleeye on 09/17/2020Great and courteous service on 9/15/2020.Ram 1500 warlock purchase
by auto nation on 08/10/2020i must say that this was the best time i have ever had in purchasing a new vehicle. i picked out a vehicle, gave my information and told the salesman to call me when he had a price, payment and interest rate for me. he called and made his… offer, and i was not satisfied and suggested to rework the offer. the salesman called back with a great deal. i went back to the dealership, and it took about an hour to complete the deal. i am really satisfied with the whole processes thank you, Francis Maena .Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Francis is excellent!
by Dragana on 08/02/2020Francis helped us tremendously in picking out our new vehicle, Jeep Compass. His service was excellent, he was not pushy, and was super friendly. Francis is thorough and he gets 10/10 from us!my recent service at Auto Nation Dodge Ram dealership in north Phoenix
by Zuhair B on 07/21/2020My Truck was taken in service on time and was delivered on time without any issues. Greatly satisfied with my service advisor Maureen. She is professional and has a great customer interface skills.Zuhair, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix. If you need more help, our team is available to talk -- safe travels!
Scheduled maintenance
by Danleev on 06/10/2020Carl Ross is my service provider and I always get excellent and prompt service, I have never had an issue with auto nation, they are the only one I let work on my RamHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We look forward to your next visit! Take care!
Amazing service from Chuck
by Brad on 06/08/2020I recently brought my car in for an oil change and to get a tire replaced. Our service consultant, Chuck, was amazing. He went above and beyond and provided us with outstanding customer service. By far the best experience I have had getting… my car serviced at any dealership. Thank you!recall service
by debb1ege1 on 09/28/2019Carl was very personable and helpful. Were lots of people there and did his best to get me out asap.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything else. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Christa, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/09/2025