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AutoNation Chrysler Dodge Jeep Ram North Phoenix


16406 N 26th Ave, Phoenix, AZ 85023 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (6)
Service Rating
Recommend:
Yes (35) No (8)
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Dealership Service Review

1 out of 5 starsservice Rating
Service Issues
Written by Cjmartin1972 on 10/14/2020

In Feb 2020 I purchased a 2015 Challenger SRT 392 from the original owner. The car was in prestine condition when I bought it. However, I’m pretty OCD when it comes to my cars so I took it to Autonation Dodge in N Phoenix, AZ and spent almost $2000 on the 50k mile manufacturers recommended service which included flushing both the coolant and transmission fluids. Within 6 months of the service, I had issues with both coolant and transmission fluid leaks. They have since been fixed by the dealer but I was changed for fixing the transmission leak as they said it was “unrelated” to the service previously competed. Also, the dealers “fix” for the coolant leak was to put on a generic radiator cap rated at 22 PSI where as the manufacturers cap was only rated at 17 PSI. I really hope they didn’t cover up a more serious issue by taking the cheap way out on that “FIX”. Either way, I’ve lost a significant amount of faith in the dealerships ability to maintain my car!!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Sofia Peters on 10/28/2020
Dealer Response
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (480) 630-2825. We would appreciate the chance to turn your experience around.
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