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AutoNation Chrysler Dodge Jeep Ram North Phoenix


16406 N 26th Ave, Phoenix, AZ 85023 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (11) No (3)
Service Rating
Recommend:
Yes (23) No (5)
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Dealership Sales Review

1 out of 5 starssales Rating
Worst dealer ever
Written by Michael P on 12/07/2020

This is by and far the worst car buying experience I have ever had out of over 50 vehicles from dealers. I purchased a used vehicle on 10/21/2020 and paid for it in full including delivery to me out of state. It took three weeks to even get the dealership to figure out how to get the paperwork signed (which we ended up doing at an AutoNation by us) and the paperwork was fraudulently wrong as it included stuff for a loan (even though the car was paid for in full already) and no warranty (even though it was an AutoNation Certified Used Car with a 4K mile 90 day bumper to bumper warranty). It took another week to get the car scheduled and transported, finally arriving 11/20/2020, a full month after it was bought and paid for. When it arrived it had undisclosed crash damage to the front end and rear quarter panel, was missing the spare tire, and did not arrive with a title. It took getting corporate involved to get the GM to respond to this purchase and we still aren't done. We still do not have a title or odometer disclosure statement and the dealership owes us $700 for the damage. I cannot stress enough how much you should NOT ever purchase a vehicle from this dealership.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Review Responder on 01/13/2021
Dealer Response
Hello Michael, Our manager would really like to speak with you more regarding this matter. Please reach out to us at (480) 630-2825. We look forward to hearing from you.
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