AutoNation Chrysler Dodge Jeep Ram North Phoenix
Dealership Service Review
I came here because my 2019 Ram 3500 truck was overheating due to a coolant leak somewhere and I had a light on with a code. The technician never did a stress test to see where the truck was leaking just guessed it was the upper hose because it had dried coolant when the leak was wet other places. I sat all day for 6 hours and finally service advisor told me they were looking trying to find a radiator hose. He told me to Uber over to Home depot and get some high heat pvc pipe and they would customize a way to fix it as there were no radiator hoses anywhere in the country for my 2019 Ram 3500. So $40 later for Uber and $15 later for a steel pipe because they don't even make high heat pvc in the size he specified I get I return and he tells me his manager says they cannot do anything like that. I asked him what could be done he said go and get the tools and do it myself it would fix the problem. I asked him what about the light and code P24B4 as it said it was Particular matter sensor for heat control (Autonomy checked it on my way to dealer) He stated "can't find out what that is until leak is fixed". Really? At a dodge dealership you can't diagnose a check engine light as I sat there for 8 hours? They never did a diagnosis or a stress test. After I left and went to an auto parts store I met a man who told me to follow him to his mechanic. Mechanic did the stress test and I saw it leaking from the radiator with my own eyes this was upsetting. He could not get a radiator so I went back to dealership as I was in Arizona trying to get back to Michigan. They said "really radiator"? He looked it up and said he could not get one for almost a week. I asked him what I should do. He said put jb weld on it when it dried and then drive it back to Michigan and have a service department fix it. Long story short that light if it had been diagnosed was the egr valve that had gone out with 35000 miles on the truck and now I was 5,000 miles out of warranty. It led to cooler not working as I kept filling up truck with coolant so it warped the heads as well. $5700 later I am sitting in Texas waiting for it to be done. I wouldn't trust this dealership with anything they didn't even diagnose the problem and let me sit there all day. If they had diagnosed the light I would have left the truck to be fixed before cooler and gaskets warped and it would have been a lot cheaper fix.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No