Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Phoenix
Review type:
Excellent sales and customer service!!
by Christa Harris on 05/07/2025
Went in seeing if I can get a decent trade in and they exceeded my expectations. Tyler took the time to explain every step and always answered any question that I had. As this was my 3rd car this was by far the best dealership experience… I’ve had yet!!
314 reviews
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Nicholas is the reason we’ll come back
by Mathewson on 09/26/2019Couldn’t be happier with the assistance we received yesterday from Nicholas when we brought our Fiat into AutoNation Chrysler on 26th Avenue in Phoenix. Nicholas was a real pro and he’s the reason we’ll bring the Fiat back to this… dealership if it’s necessary in the future. Thanks, Nicholas. Much appreciated! /// Jim Mathewson & Loretta SandersHi there, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help. Drive safe!
Comfortable
by Amy1984 on 08/29/2019Tom was so nice and answered all of my questions. He makes you feel so comfortable buy a car.Hello, thanks for the 5 star rating. We're happy to hear about your positive experience with Tom. If you have any further questions, please give us a call. We're always happy to help!
Autonation
by citizengeo on 08/28/2019Buying my new truck was a great experience. Ryan was extremely helpful without any pressure. I would definitely return next time I need a vehicle.Hi there, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Auto Nation Jeep
by Rubicon on 08/08/2019Go see Misty Corbin in service. She excelled my expectations for customer service.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Horrible experience
by Disappointed on 07/14/2019Very disappointing experience. This car dealership is very untrustworthy and put me in a very shady deal. I tried to return the purchased vehicle more then once as I was extremely unhappy with my purchase and my deal. I was refused that… option. They would not take my vehicle back and return my trade in to me. They screwed me. I would not recommend this dealership to anyoneWe regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (866) 483-0727 to discuss what we can do to help.
Service Boondoggle
by Andy111 on 07/04/2019updated 07/11/2019In for recall & dent repair. Service didn't even look at dent, said "collision handles." So, after dropping off truck for recall, went to collision. They stated they do BIG jobs & that the place I just came from has dent repair. Went online… to schedule dent repair. Dropped off truck Sat morn & new appt for Monday, so left truck there. I called Monday to explain what happened. No calls from service Monday. I called Tue & asked about truck, we will contact you was response - no calls. I left message for service manager to call me, then I finally got a return call with status. I will probably never bring my truck back here.Thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (866) 483-0727 to discuss what we can do to help. We hope to hear from you soon.
Auto Nation Dodge Service
by Nothappy on 06/12/2019In December I took my Charger here for some warranty work. Nicholas was my advisor. When I talked to him over the phone he was condescending and rude. When I took my car in, he wasn't any better, AND acted like he was doing ME a favor by… his having shown up to work that day. He couldn't explain things clearly and then acted like there was something wrong with me when I couldn't understand what he was trying to say. When I repeated back to him what I was thought he was trying to communicate, he wouldn't acknowledge that I was right or wrong, just kept telling me "this is what I was trying to tell you over the phone." Still didn't understand. There was a problem with my warranty and he had to call them to get it straightened out before they would work on my car. He said he would call back when he had answers. And he did. 3 weeks later. I called the manager because I wanted to comment on Nicholas' bad attitude. I had to leave a message and never heard back from him. Meanwhile, I went to another Dodge Dealership - where I was treated with respect and consideration - and the service was completed there.Thank you for leaving us this response. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (866) 483-0727. We hope to hear from you soon.
Caliber Key
by Bwf1Bwf on 04/26/2019Service was prompt and professionalHello there, thank you so much for your positive comments about AutoNation Chrysler Dodge Jeep Ram and FIAT North Phoenix. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day.
Oil change
by Nando84 on 03/13/2019Marvin had me in and out in a fast time frameService
by teddy w on 02/18/2019updated 02/27/2019The service advisor was exceptional, courteous and fulfilled her duties in an expeditious manner.Once the sale is made, you are forgotten
by Jskar72 on 01/26/2019Bought a nice used Jeep here over two weeks ago. Salesman Chuck Brewer promised he’d send a clean copy of the service report on the vehicle, and also would look for the spare key. I waited a few days, sent Chuck a reminder email, waited… again, sent another. Nothing, no response. Also haven’t received the extended warranty they talked me into. Also discovered off-road damage (cross-member) I didn’t see the night I bought it. The price on the Jeep was fair, they don’t put you through the hours of hard-sell agony or negotiation ( although a new car sale may be different), but it looks like, once they have your money, they are done with you. If they have a vehicle you want, check it over THOROUGHLY IN DAYLIGHT, and don’t count on ANYTHING from them after the sale is made.Thanks, for leaving us this response. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (866) 483-0727 to discuss what we can do to help.
2018 Ram 1500
by Ram 2018 on 12/28/2018updated 01/04/2019The Financial process was very slow. Not very good Communication from my loan person. Its been 2 weeks since I drove my truck off the lot and my loan still is not finalized. However my salesman was very friendly and did a wonderful job.Service.
by Terry Ford on 12/31/2018Great service. New service writer, but knew his job. In and out in good time. Will be back.Hello Terry, thank you for taking the time to share your feedback with us! We're so pleased to hear you had such a wonderful experience with our team. We hope to see you again soon!
Oil change
by Stuart Olson on 11/16/2018It went much better this time. Thank youGood job
by Jcfigueroa on 09/18/2018Service department was helpfulDeplorable experience
by geauxt92 on 09/18/2018If you are looking for a place to buy a new car, you may wish to look elsewhere. Think, before you 'Drive Pink'. We came in looking at a new Wrangler Unlimited. The dealership did not have exactly what I wanted, so they located one at… a nearby dealership. After making the deal, which took a several hours, the jeep they located for the deal was not available. The dealership offered to sell me their unit and would install the extras needed (four rounds of paperwork later). We purchased their unit with these assurances. Big Mistake! Although the sales aspect of it was reasonably pleasant, this is the third week we have been trying to get the extras installed. The Service Rep (Name I had to remove here), failed to return no less than a dozen calls, forcing me to present at the dealership. Sales tried to steer me to service, but I felt that was not my place to correct their behavior as they were not employees of mine. I asked for a manager. I spoke with one of the sales managers, He assured me I would just need to let them know when I wanted to bring the car in, and they would take care of it. Sales called a day or so later, asking if I could bring the car in Friday for one of the extras to be installed (almost 3 weeks after purchase). I advised I would and they asked me to reach out to my service rep. I presented to her for the install, and she did not have the scope of work. She advised she was 'unaware', despite my written proof to her of the contrary. I left with the Jeep and escalated my concerns. I won't bother you with all the back and forth with the dealer. Suffice it to say, it took almost 90 days to recover the funds I was over charged for this transaction (the options they promised to install for free, were actually charged to me hidden in the paperwork). I had to deal with the Sales Manager directly to accomplish this. My Jeep is still not optioned as they promised, and I am the one holding the bag. I will never buy another vehicle from this dealer. This experience was deplorable, and I cannot tell you how disappointed I am. This was a 50th birthday present. It was a wonderful way to ruin a monumental birthday. It is no wonder why they have the terrible reviews they do. I am following up with Jeep customer service.Routine visit
by Customer on 08/31/2018Took almost 3 hours for an oil change with an appointment! Then I pay $120 for an oil change and rotation when at the other locations I’ve gone to I paid $50. Pure robbery!They fit me in in a bind.
by Nolsona on 08/23/2018updated 09/04/2018My battery went dead on my truck, covered under warranty. They were able to squeeze me in without an appointment.No Service
by Steve Ross on 08/20/2018updated 09/04/2018Scheduled an appointment to get recall work and an oil change done. Was told the work was “Guaranteed” to be done if it was in by 9am it would be out by 5pm. After hearing nothing all day I showed up at 630pm to a truck that got an oil… change, but the work I had a 9am appointment for never got done. I was told they got really busy. If I have an appointment how busy you get is not my problem, my truck should have been on a lift no later than 10am to get the work done. I had an appointment, others who just dropped off ahead of my appointment were taken care of. No point in making an appointment at this place, and don’t believe the “in by 9 out by 5 guarantee”. Only positive is the service lady comped my oil change for inconveniencing me. That oil change is the only work this dealership will ever do to my truck. Completely dissatisfied.Ferguson Renegade
by JulesRenny on 08/17/2018updated 08/24/2018It was a nice experience.I'm torn
by KarAnd5 on 08/15/2018I am having a hard time writing this. When I dropped my vehicle off my service advisor, Nicholas Thomas, was very rude. He even brought me to tears. I felt I couldn't do or say anything right and he was rushing me. However when I picked up… my Challenger Nicholas was great, very kind and talkative. My service was completed in a timely manner. Maybe he was having a bad morning, but I left there with tears running down my face in the morning. I even thought about leaving and making an appointment at another Dodge dealer, however I was blocked in by other vehicles. This isn't the first time I have not had a good experience at AutoNation. We are in the market for another Jeep and I can't bring myself to buy from there. I know I will never use the service center. I was going to give 1 star, but I changed to 2 starts since Nicholas was very nice at pick up.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Christa, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
by Nora Sutter on 05/09/2025