Customer Reviews of AutoNation Chevrolet Gilbert
Review type:
Easy/Peasy purchase
We are pleased to hear you had such a positive experience with us, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
We are pleased to hear you had such a positive experience with us, Ed! Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change and tire balance
by Michael S. on 05/30/2023As usual my experience here is always a good one. Understanding not being the only customer, I found even on the holiday weekend, The time I was told to have my car done was done in that time. I was confident as simple a service it was, I… was pleased to get the service there I know would be to my satisfaction. Thanks, again.Hi Michael, we are pleased to hear you had such a positive experience with us, Thank you so much for being one of our valued guests and we look forward to your next visit!
Truck Purchase
by Pauljones on 05/30/2023Dominick, was patient and helpful throughout our truck purchase. I highly recommend him!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chevrolet Gilbert and we hope to be of service again in the future.
Service completed
by Ddktap5 on 05/29/2023I had to have my driver’s side actuator replaced on my door and took it into AutoNation Gilbert location. They did a good job on replacement of the part but honestly trying to get status updates and getting ahold of my advisor was… frustrating.Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (480) 630-2821. We'd appreciate the chance to make your experience a positive one.
Smart Car purchase
by cromagdoc on 05/28/2023Everything was great. Constant communication, attention to detail, and extensive follow through. Until I purchased the car. I told my salesperson thst the crusi control doesn't work and Everything I mentioned above stopped. It makes me… wonder if Autonation Gilbert is just about the sale, still waiting on the service. If they do follow-up I'll let you know.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Silverado Transmission Replacement
by Mcgoogles on 05/25/2023My 2015 Chevy Silverado started to have transmission issues getting stuck in 3rd gear. The problem was quickly diagnosed and the cheapest and most effective option was to fully replacement the transmission. Jennifer was able to price match… the service and parts to be comparable to another local shop I have used in the past. This definitely made my decision very easy. Truck was all done and working great within a few days. I will happy continue to come to AutoNation Gilbert for my future vehicle needs.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Tahoe service
by Jtcummings on 05/25/2023Service was great. Communication from Rafael our advisor was excellent.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Kiara ROCKS!!!!
by complete 10 on 05/23/2023This is the best place to take your GM products to for service!! Kiara treats you like royalty with total sincerity. Their service is always first class.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Better Service Elsewhere
by Customer 1 on 05/16/2023I have brought my car into this service department several times for an oil change and misc. other services. I can honestly say that I had not pre-purchased the oil change package, I would never go back. The last time I was there I had… conversations with the Service Manager Gary about all of the issues I have had with his department. My last appointment was canceled without informing me and when I did get my truck in, they were not able to have a leveling kit installed after I was promised. He apologized to me, gave me a quote for discounted services and promised to call me the next Monday to schedule. He did not call and I have tried to contact him 4 times leaving 3 messages with no call back. I don't believe as a customer I should have to work this hard to give my money to a organization. Don't waste your time. Seek service elsewhere.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Melinda G! Proficient and Professional
by Chargualaf on 05/12/2023I didn’t need a care but my family member did. Understanding where my family member was. And knowing what I had going on and what I was working with in my own household made the sale. Her mannerisms, professionalism, proficiency and… patience helped me to help my family member. I tell you what, I had no energy to battle anything outside of that and so we definitely had the best salesperson that day. Melinda if you see this… ThankYou.Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Mr. Dieringer
by Harleyman123 on 05/09/2023I have always strayed away from dealers because I felt the people working there really didn't have the customers needs at heart. Gilbert Autonation proved me wrong. I first started going there for a recall on my truck and was treated so… well that when my wife had an issue with her older car we took it there too. The service advisor (Kiara) truly cared about what we needed, our concerns, and made sure we were taken care of by the service mechanics to our satisfaction. I did not meet the mechanic (s), but could tell they cared just as much by the time put in and notes of the repair done. I have owned Chevys for approx 40 years and this dealership is about twice the distance from my house as a closer one that gave me the sour taste on trust. Sooo glad I went to this one and realized some dealerships actually care about their customers! Highly recommend this service center.Hi, we are so happy to read such a great review about AutoNation Chevrolet Gilbert! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales and Finance Guys are Great!
by Michele G. on 05/08/2023Dominic was my salesman and he was very friendly and understanding. Both of my daughters plan to give him a call when they are ready to buy soon. Dan helped me in the financial side of things and went above and beyond to help. He even… called me 2-days after my purchase to let me know he was able to get me financed for a lower rate with another bank, which of course lowered my payment. Never have I had anyone call me after the signing was complete to help me lower my payment. That is excellent customer service right there!Hi Michele, thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Traverse on 04/24/2023Took a few hours for an oil change and tire rotation but other than that was easy. I feel with the delays and long wait a complimentary car wash would have been nice. My device was covered by my plan so I didn’t have to pay for anything but… my brake screech and they said upon inspection there was no issues just dirty, unfortunately couldn’t clean them to help the sound.Hi Traverse, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (480) 630-2821 to discuss what we can do to help.
Great Experience
by Barbara on 04/21/2023Melinda and Kenny made my purchase quick and easy…They worked with me so I could afford buying my new Trailblazer. I love my new purchase of my Trailblazer.Hello Barbara, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Bought a previously owned car
by Cliwski on 04/20/2023We had an excellent experience buying a vehicle at Autonation Chevrolet. Justin was extremely helpful and informative about the vehicle we were interested in. He was never pushy and made us feel comfortable with our purchase. I would… definitely buy another car from Justin.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchased new truck
by Jmoore61 on 04/19/2023The experience always great and the service provided was better than expected.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Purchased a 2023 Chevy Traiblazer
by Go Lakers on 04/18/2023We met with Justin on Saturday to see a 2023 Chevy Blazer I called on Friday to make an appointment for Sat at 10:00am he already had the vehicle in the front of the sales lot. He was honest and showed integrity. We completed the sale… within 2.5 hours not bad. Justin unfortunately is a Suns fan my wife said that they were going to loose 1st game and Lakers were going to get the "W". That was the case. We would like Justin to be recognized for this sale.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Oil change service
by Christine on 04/17/2023I recently had my Traverse's oil changed at a AutoNation Gilbert, and while the wait was longer than anticipated, Ivan provided excellent customer service at the end of the process. He made sure I was taken care of and answered all of my… questions. Overall, I would recommend the dealership for their quality service and dedication to customer satisfaction. Thanks to Ivan for his help!Hi Christine, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by GMC Yukon on 04/14/2023I took my Yukon for an oil change and the price in the service area was for $99.00 for an 8 qt oil change,When talking wiht the service rep he advised me I needed 10 qts due to having a 6.2 litre and there would be an additional cost of… approx $20.00. I paid the bill and picked up the vehicle and once I arrived home I looked at the bill and the vehicile only took 8 pts not 10 as advised.Called service to discuss the overcharge and was sent to service manager voicemail. I left a message regarding this and my call was never returned. I will not go back as not only was a scammed out of $20.00, they did not even return my call. The GMC dealer was $89.00 for the same service on a 6.2 right beside them in Gilbert when I called to inquire.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
review of purchase of my 2023 chev traverse
by john patrick on 04/13/2023very professional, knowledgeable, helpfull and pleasant sales folks with the right inventory.Hello, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
TIRE ROTATION AND RECALL ON CHEVY BOLT
by Brandho on 04/12/2023Dropping the car off was pretty quick. Picking it up took longer than I would of liked. They were understaffed at the time I was there for pick up. Because they were understaffed the rep didn't walk around the car with me after the work… was done. I didn't notice the kid car seats were in the hatch till I was driving. I thought I had the wrong car for a minute. First tire rotation and inspection was free.Hi, we're happy to hear you had a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Great efficient Service
by K Barnes on 04/11/2023First time taking my new truck for service here. Great service and welcoming staff.Hi, thanks for taking the time to leave us a great rating and let us know how we're doing! Thank you for this great review, and have a fantastic day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Sandy Karon on 04/25/2025