Skip to main content

AutoNation Chevrolet Gilbert


3215 S Auto Way, Gilbert, AZ 85297 (map)
Today 10:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (37) No (3)
Service Rating
Recommend:
Yes (28) No (14)
Back to Service Reviews

Dealership Service Review

1 out of 5 starsservice Rating
Better Service Elsewhere
Written by Customer 1 on 05/16/2023

I have brought my car into this service department several times for an oil change and misc. other services. I can honestly say that I had not pre-purchased the oil change package, I would never go back. The last time I was there I had conversations with the Service Manager Gary about all of the issues I have had with his department. My last appointment was canceled without informing me and when I did get my truck in, they were not able to have a leveling kit installed after I was promised. He apologized to me, gave me a quote for discounted services and promised to call me the next Monday to schedule. He did not call and I have tried to contact him 4 times leaving 3 messages with no call back. I don't believe as a customer I should have to work this hard to give my money to a organization. Don't waste your time. Seek service elsewhere.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
Roman Brooks on 05/19/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Report