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AutoNation Chevrolet Gilbert


3215 S Auto Way, Gilbert, AZ 85297 (map)
Today 10:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (37) No (3)
Service Rating
Recommend:
Yes (28) No (14)
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Dealership Service Review

1 out of 5 starsservice Rating
Oil change
Written by GMC Yukon on 04/14/2023

I took my Yukon for an oil change and the price in the service area was for $99.00 for an 8 qt oil change,When talking wiht the service rep he advised me I needed 10 qts due to having a 6.2 litre and there would be an additional cost of approx $20.00. I paid the bill and picked up the vehicle and once I arrived home I looked at the bill and the vehicile only took 8 pts not 10 as advised.Called service to discuss the overcharge and was sent to service manager voicemail. I left a message regarding this and my call was never returned. I will not go back as not only was a scammed out of $20.00, they did not even return my call. The GMC dealer was $89.00 for the same service on a 6.2 right beside them in Gilbert when I called to inquire.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Andrew Newton on 04/18/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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