Customer Reviews of AutoNation Honda Chandler
Review type:
Bri was a great sales rep!
Horrible experience
by Disappointed on 07/29/2023Just a terrible buying experience. The unprofessional service goes all the way to the general manager. From forgotten documents to unreturned calls, the only thing I felt this dealership cared about was taking my money. Ruined the buying… experience for me and my family. I would not recommend this dealership to anyone.Hi, we are deeply disappointed by your experience at AutoNation Honda Chandler. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 505-5186 -- we hope to hear from you soon.
Auto Nation Chandler Honda
by Odyssey Guy on 07/28/2023The process of buying a car takes WAY too long at any dealer, almost worse than renting a car. This dealer worked diligently to resolve any problems as they came up. More importantly, they were not as aggressive at upselling as so often… happens in buying a car.Hi Odyssey, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by GaryMeyer on 07/27/2023Good service, however, I had to come back to the service department and get help to turn off the Maintenance Due Soon message. The technician did not turn it off at the time of serviceHi, thank you for taking the time to leave us feedback about your experience with us. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Vehicle purchase
by Jennifer on 07/26/2023I had such a wonderful experience at AUTONATION in purchasing my vehicle. Customer service was excellent and lucky to have received such honest and transparent personnel.Hi, we're glad you had such a wonderful experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
Great experience
by J Reichert on 07/26/2023Thanks for making so easy to purchase a car. Tim Greenbank was great to work with!Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, AutoNation Honda Chandler
Service Advisor David Nagel
by JTurnbow on 07/26/2023As a walk in with no appointment they where able to get me in and out in a reasonable time.Hi, thank you for your positive review. We're happy to have been of service to you. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Great Service
by Adrian M on 07/26/2023Autonation was great quick and fast and knowledgeable. Michael Culbertson was nice and would ask or make an appointment with him in the future.Hi Adrian, thank you so much for your positive comments about AutoNation Honda Chandler! Feel free to stop by if you ever need any more help.
Service Recall
by Albettner on 07/22/2023I called to get my Honda CRV in for a seatbelt recall and scheduler did not know that my car needed to be kept overnight. So I did not know until I arrived at the dealer that I would have to leave it. So I had no plans to be picked up. They… did offer a shuttle which after waiting an hour still did not return from the last drive so I took an Uber home. The service clerk was not available the next day and after calling several times, speaking to several people, I just decided to show up. My car was not done, and I waited another hour until it was done. I realize everyone is understaffed, but good communication would have helped. My vehicle it’s good. It was the experience at the dealer that warranted three stars.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (480) 505-5186 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Recall
by Minivan on 07/21/2023Easy to drop off. Shop was behind and took an extra day to complete.Hi Minivan, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by jlockha1 on 07/21/2023Great communication, professional and efficientHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Wonderful experience
by Paige W on 07/18/2023I had the pleasure of working with Mike as my service advisor. He did a great job and listened to all of my concerns. It was also the least amount of time I think I’ve ever spent waiting for a service.We are pleased to hear you had such a positive experience with us, Paige! Drive safe, and we'll see you on the road.
Jimmy Doan, Service Advisor, AutoNation Honda, Chandler
by Ray Hopkins on 07/17/2023I pre-priced the cost of a replacement battery that I communicated to the service advisor. He was courteous and offered a shuttle ride as there was a two-hour backlog. When advising the final battery replacement cost he alerted me to a… $13 battery terminal fee that I was not quoted prior to performance of the work. That cost was dropped resulting in a $207 cost for battery replacement. My wife drove me to the dealership although a shuttle service was offered.Hello Ray, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
My civic
by Mitchvb on 07/17/2023The sales people were great and the service department's excellent except I bought my car and they had to change all the fuel injectors 3 days later I'm afraid to open my trunk case it won't close and if you buy a car make sure it's in the… summer because the air conditioner sucks. And I guess it was still worth $27,000Hello, thank you for taking the time to share your feedback with us. Please reach out to us at (480) 505-5186 when you can so we can address this situation directly. Thank you and have a great day.
Honda CRV Service
by Dadofthree on 07/15/2023We are extremely happy with the 24K mile service performed on our CRV by AutoNation Honda in Chandler. The service advisor Brandon was very professional and courteous. He greeted me from the start and provided a detailed explanation of… the service performed on the vehicle once service was completed. Thank you AutoNation Honda for a job well done!Dadofthree, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Professional and Thorough
by newsguy on 07/15/2023Bought the car from out of state which can be nerve-wracking but when I flew in things went well with a test drive, no surprise about what I would be paying (which had already been agreed) and they helped me with additional questions when… they called a day later to check in. They were not condescending but respectful and thorough in their knowledge. One minor complaint would be the length of time I had to wait to take delivery of the car. It was three hours to get it all done, although that included a 20 minute test drive. The experience was five star with an important part of that due to the ample inventory they had compared to other dealers I had shopped.Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Oil Change/Drain Plug
by MJMalcom on 07/15/2023Service Tech explained about need for drain plug prior to starting oil change. Also suggested repairs in near future.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
General service appointment
by Linda E on 07/14/202321000 miles. Oil change, tire rotation, etc. No problems identified. Ashton (service representative) walked me through the paperwork, answered my questions about low battery for the key, and inspected the WAY TOO SHORT lock cable for the… backseat seat belts. He determined that the inability to easily lock those belts is bec of use of backseat bench cover. The problem was not solved but he did give it a good inspection. This is a manufacturing unresolved issue. Shortsighted on their part. But otherwise Ashton was polite, informative and very helpful. He is an excellent Honda representative.Hi Linda, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (480) 505-5186 -- we hope to hear from you soon.
First servicing
by Ssallus on 07/14/2023Clean fast and prompt first service appointment for our CR VHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Vehicle service with Morgan Coombes
by Bill Rod on 07/14/2023I brought my vehicle for oil change and maintenance checks. The service advisor was prompt, extremely knowledgeable and courteous. My vehicle was ready on time with everything done to my satisfaction. She explained to me the results of the… service check and made recommendations to help maintain my vehicle.Hi Bill, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda Chandler and we hope to be of service again in the future.
2020 Honda Pilot EX Purchase
by Sheila27 on 07/09/2023Peter Drakes of Autonation Honda in Chandler, AZ is very helpful and informative. He made my purchase of a pre-owned Pilot very convenient and smooth. When asked about the minor scratch that needs to be fixed, he gave me a copy of their WE… OWE service for repainting schedule in the future pending availability of their Paint Surgeon. I highly recommend Peter.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Rose, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Nancy Gorge on 08/03/2023