AutoNation Honda Chandler
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Jimmy Doan, Service Advisor, AutoNation Honda, Chandler
Written by 07/17/2023
onI pre-priced the cost of a replacement battery that I communicated to the service advisor. He was courteous and offered a shuttle ride as there was a two-hour backlog. When advising the final battery replacement cost he alerted me to a $13 battery terminal fee that I was not quoted prior to performance of the work. That cost was dropped resulting in a $207 cost for battery replacement. My wife drove me to the dealership although a shuttle service was offered.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Lily Veronica on 07/20/2023
Dealer Response
Hello Ray, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
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