Lexus of Mobile
Customer Reviews of Lexus of Mobile
Review type:
Gulf Coast Customer
by Gulf Coast Customer on 07/12/2025Clean and comfortableErnie Service Review - Excellent
by John Maherg on 06/07/2025Great Service provided by Ernie and the Service Dept team. As always, thank you for the rental car! Excellent Customer Service Lexus always far exceeds any car dealership!!John, we're delighted to hear that Ernie and the Service Dept team provided you with excellent service at Lexus of Mobile. Thank you for your kind words and continued support!
Car service
by Jot on 05/26/2025They treat their customers with great respect. They word hard to meet their need.We're delighted we could deliver an excellent experience! - Lexus of Mobile Team
Service Appointment
by Dana Dodson on 05/20/2025Mr. Mark is always awesome! I don’t like waiting for my service, but Mr. Mark makes sure that the wait isn’t too long. You all have a jewel with Mr. Mark!Dana, we're delighted to hear that Mark consistently provides you with excellent service at Lexus of Mobile! We appreciate your kind words and look forward to serving you again soon.
Great Service Experience
by Coffee Drinker on 05/14/2025I cannot sing Mark Lloyd's praise enough. He was efficient and professional, and I appreciate his attention to detail. I am generally apprehensive about car service people, but I fully trust Mark.Thank you for sharing your experience with Mark at Lexus of Mobile! We're delighted to hear that his professionalism and attention to detail earned your trust. We appreciate the feedback and look forward to serving you again in the future!
Seamless Service Experience
by Davidson on 04/24/2025Mark with Lexus of Mobile has always insured my appointments are prepped with a loaner car at the ready and with any update on required maintenance provided in advance. Mark also keeps me posted regarding any future recommendations for… care of the GX 460 as we wrap up. Thx for an easy service experience as usual. Keep up all the good work you guys do! This car is bullet proof.Davidson, we're delighted to hear that Mark and the team at Lexus of Mobile continue to provide you with a seamless service experience. Thanks for your kind words, and we'll be sure to keep up the good work!
Top Notch!
by T Young on 02/11/2025Have always had Mark Lloyd as my service writer. Very knowledgeable and a pleasant demeanor. Very pleased with Lexus of Mobile service.We're delighted to hear that Mark has consistently provided you with knowledgeable and pleasant service at Lexus of Mobile. Thank you for sharing your positive experience, and we look forward to serving you again!
Car Service
by Diane on 01/28/2025My service representative Derek was great. He exceeded my expectations.Diane, we really appreciate your positive review of Derek and the team! Thank you for choosing Lexus of Mobile.
Lack of customer service
by Tony Cruz on 12/31/2024The actual quality of service on my car to install OEM wheels and new tires was fine. It’s the consultant, DJ, that I’m not satisfied with the level of customer service. I pointed out a huge error of almost $900 in erroneous charges. DJ… apologized, but never bothered to take care of refunding me the difference nor communicated with me of the status while I have to follow up with him. He also wanted to charge me to replace my battery on top of it which would be another $500 in erroneous charges. Luckily, I caught him on time and informed him I never requested for my battery to be replaced because I replaced my battery 8 months ago. He apologized. Lastly, I informed DJ to have the mechanics dispose of my old tires and only leave my wheels in the car. I came in to have Lexus service by installing OEM my wheels and CrossClimate2 tires installed. Normally, he’s a good consultant and I have no idea what happened this time. I’m still working with them to resolve this huge error in overcharging me. I will call the supervisor next if it’s not resolved and ultimately dispute the charges thru my credit card. However, this shouldn’t be this cat and mouse game. It’s inexcusable.Comfortable Waiting Area
by Andrea B s Notary on 12/19/2024updated 12/26/2024Efficient Service. I have all service done here so that if anything happens to my car, I know who worked on it and they've never "done me wrong."Andrea, it's wonderful to know you trust Lexus of Mobile for all your service needs. We're committed to providing reliable and efficient care every time!
Outstanding Service!
by PL on 10/25/2024We have worked with Ernie for several years. Ernie is professional, courteous and knowledgeable about Lexus. We have choices where to have our Lexus serviced and based on our excellent experiences with Ernie and this dealership we will… always return to Lexus of Mobile.Thank you for your loyalty and trust in Lexus of Mobile! We're elated to hear that Ernie has consistently provided professional and courteous service. See you down the road!
Ernie is absolutely the best service I've used for the past 50 years.
by Linda Watson on 08/24/20241st class service representatives, and the coffee bar hostess represented the dealership with a smile and sweet graciousness. Ernie always delivers exceptional ,and superior service with a smile.Linda, we're delighted to hear that Ernie and our team at Lexus of Mobile provided you with exceptional service. Thanks for the kind words!
Dealership review
by John Brooks on 07/20/2024It’s a pretty good dealership, As in business like these bottom line profit. Customer service a little down the line. I sincerely do not like what management did to my Service manager. If I could, I would follow my service manager to a new… dealershipJohn, thank you for sharing your thoughts with us. We're sorry to hear about your concerns and encourage you to please reach out if you'd like to discuss this further. Thank you, Peggy Saranthus - Service Manager - 251-445-0450
Battery Exchange Disaster!
by AW on 07/17/2024DJ, Service Consultant, was very kind and courteous. However, I went to exchange a battery that was under warranty. I could not do it at the parts department. We had to go to a service consultant and had to wait an entire hour just to have… the batter tested, (My son was carrying the battery the entire time.) The price of the new battery was more than the original battery even though I had a warranty and should have paid 50%. No work was performed but I was very disappointed with the price of the battery.Thank you for sharing your experience. While it's great to hear that DJ was kind and courteous, I apologize for the inconvenience and confusion regarding the battery exchange process. We strive to make such transactions smooth and fair, so I'm sorry we fell short this time. If you'd like to discuss this further or have any other concerns, please reach out at your convenience. Thank you, Peggy Saranthus - Service Manager - 251-445-0450
Stranded In Orlando
by Ms P in Pcola on 07/13/2024I don’t have a Lexus dealership in my town so I drive over an hour to take my car to Lexus of Mobile. I recently experienced a car problem while 8 hours drive from home. I took my ES350 to two different places who both told me I needed… very expensive car repair. I contacted my service advisor Stan Moore told him the symptoms and what the walk-in service center had diagnosed as the cause (a new alternator was needed). Stan assured me the problem was most likely the battery going bad but it was safe to drive the car home. He told me the major thing to look for while driving. I made it safely home; had the battery replaced and took the car to Lexus of Mobile. Stan had a diagnostic test run on the alternator which proved to be operating fine. His action and advice is the mark of a Lexus service advisor who cares about the customer and not trying to run up charges. I keep driving an hour plus to Lexus of Mobile because of the honest service I receive. My vehicle is 15 years old and Stan Moore has been the best service advisor I have ever been assigned. Stan Moore is Lexus of Mobile to me.We're so glad to hear that Stan and the team at Lexus of Mobile provided you with such trustworthy service. It's great knowing your drive is worth it for the honest care we strive to offer every customer. Thanks for sharing your experience!
Superb Customer Service!
by BRIAN GATES on 07/04/2024Craig goes above and beyond for his customers. Always a pleasure to deal with!Brian, thank you for sharing a great review of Craig and Lexus of Mobile!
Reg
by King Charles on 06/20/2024Clean, comfortable and professional Performed service as agreed in a timely manner. Service advisor provided a detailed description of the work and answered all questions.Charles, we're delighted to hear that you had a positive experience with our team at Lexus of Mobile. Thanks for sharing your feedback!
Thoughtful!!!
by James on 05/24/2024We received a call letting us know that our car was due for service. She was polite and very helpful. We were greeted by a young man after we parked our car. He looked the car over and asked us what we needed to be done. He asked for the… key and walked us to the office of our service manager. There was a slight mixup but that service manager took down our information and told us who our service manager was and told us that he would be talking to us soon. He also asked us if we needed water or anything and directed us to the lounge where we would wait. Our service manager Mark, came to greet us and let us know that our car is being serviced and reiterated what services would be done as told by the previous sales manager. **Thoughtful all of them** I only wish I remembered everyones name. That is my fault.James, we're delighted to hear about your positive experience at Lexus of Mobile! We'll make sure to share your appreciation with the team. Thanks for choosing us for your service needs!
Great service
by Amy Dee on 05/07/2024Friendly and helpful Nice atmosphereWe appreciate your positive feedback, Amy. Thank you for your support of Lexus of Mobile!
Great service advisor is very friendly. Appointment on time
by Dlh on 05/02/2024Appointment on timeWe are grateful for your positive feedback about Lexus of Mobile. Thanks so much for sharing!
Service friendly
by MT on 03/06/2024Service department very organized. Staff friendly. They value my time. Customer lounge neat, clean, refreshments offered. Ernie has been very professional and friendly.We're delighted to know you had a positive experience with our service department and found Ernie professional and friendly. Thanks for choosing Lexus of Mobile, we appreciate your feedback!
Lexus RX 350
Lexus GX 460
BMW 3 Series
All of us at Lexus of Mobile are happy to see this wonderful feedback! Thank you!
by Lexus of Mobile on 07/13/2025