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Lexus of Mobile


3040 Government Blvd, Mobile, AL 36606 (map)
Today 8:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (6) No (0)
Service Rating
Recommend:
Yes (27) No (2)
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Dealership Service Review

5 out of 5 starsservice Rating
Thoughtful!!!
Written by James on 05/24/2024

We received a call letting us know that our car was due for service. She was polite and very helpful. We were greeted by a young man after we parked our car. He looked the car over and asked us what we needed to be done. He asked for the key and walked us to the office of our service manager. There was a slight mixup but that service manager took down our information and told us who our service manager was and told us that he would be talking to us soon. He also asked us if we needed water or anything and directed us to the lounge where we would wait. Our service manager Mark, came to greet us and let us know that our car is being serviced and reiterated what services would be done as told by the previous sales manager. **Thoughtful all of them** I only wish I remembered everyones name. That is my fault.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Lexus of Mobile on 05/24/2024
Dealer Response
James, we're delighted to hear about your positive experience at Lexus of Mobile! We'll make sure to share your appreciation with the team. Thanks for choosing us for your service needs!
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