Lexus of Mobile
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Battery Exchange Disaster!
Written byon 07/17/2024
DJ, Service Consultant, was very kind and courteous. However, I went to exchange a battery that was under warranty. I could not do it at the parts department. We had to go to a service consultant and had to wait an entire hour just to have the batter tested, (My son was carrying the battery the entire time.) The price of the new battery was more than the original battery even though I had a warranty and should have paid 50%. No work was performed but I was very disappointed with the price of the battery.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Lexus of Mobile on 07/18/2024
Dealer Response
Thank you for sharing your experience. While it's great to hear that DJ was kind and courteous, I apologize for the inconvenience and confusion regarding the battery exchange process. We strive to make such transactions smooth and fair, so I'm sorry we fell short this time. If you'd like to discuss this further or have any other concerns, please reach out at your convenience. Thank you, Peggy Saranthus - Service Manager - 251-445-0450
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