Customer Reviews of AutoNation Ford Mobile
Review type:
Purchased a new car
by Roberto on 07/14/2024
I was a basket case. My car was in the process of dying, and I had to swap it out before I was truly ready to do so. My sales rep, Mostafa, helped me out. The staff walked me through the process, answered my questions, and put me at… ease. Not once did I feel as if I was being taken advantage of. Thank you for your patience in dealing with me and helping me into a new Mach E. Loving the car.
156 reviews
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Certified Use SUV Purchase
by Dude&Mamy on 12/30/2022Excellent experience. The entire team was friendly, gracious and efficient.Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Service Recalls
by StacysMom on 12/28/2022My car had a recall on the shifter cable. Since it’s been replaced; when I’m driving, it tends to act like it’s trying to stop in the middle of me driving. Not sure what up with that safety issue. However the customer service I received at… the dealership, was very courteous, polite and professional.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2022 Maverick
by Pctrailers on 12/25/2022My salesman found the vehicle I wanted even when one couldn’t be located. They accomplished the impossible! I would definitely purchase from them again!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Recall Service Call
by SonyaJo on 12/23/2022After 17 years of patronage with Treadwell Ford now Autonation, I have never been so disappointed. I arrived in the 9 o'clock hour for a later morning appt to no avail. I was told that I needed to leave the vehicle and return around… closing. WHAT? For an airbag recall, oil change, tire rotation, and tire sensor light repair? Wow!!! So I asked if I could be dropped off at home, granted a rent a car, dropped off at my doctor's appointment or something? I was met with a resoundin NO! No interest in accommodating or assisting me at all. In fact, my service advisor told me " There is another Ford store 6 miles down the road." Are you serious? After 17 years of patronage to this establishment buying a car off the showroom floor and using the service department for EVERYTHING batteries, oil changes, tire sets replacements for 17 years...Flabbergasted. i spoke with the service manager Jerry Cassity, who boasted of being an employee there for 35 years, defended the service advisor, Chris Adams' actions. I went straight to the General Manager Maher who verbally apologized and asked for the names of the rude subordinates. I admitted I wasn't concerned of veteran service manager Jerry Cassity or Chris Adams being reprimanded on my account I simply served notice that I have no iinterests or intentions of returning back to Autonation Ford for anything again. General Manager Maher did ask if I would give the dealership another chance. That was sweet. I told him I never say never and left there for my forever. I took the rude, unprofessional service advisor's advice along with my money and journeyed 6 miles awar and received impeccable service at MULLINAX FORD woth a 2 hour wait to get everything I requested granted. Service is everything. Never will I spend my money in an establishment that shows me that I am not wanted there ever again.Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Mobile take our reviews very seriously. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (251) 202-2016 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
AutoNation is the Best
by Peggy on 12/22/2022So impressed with sales rep Mattie Brewer at the Ford AutoNation Mobile Al location . She goes beyond the call on helping her customers. Knowledgeable of all inventory . Friendly , courteous and works very hard to find the best suited car… for her customers , price wise and otherwise. She is gifted in making her customers comfortable & at ease. And above all, she is honest and trustworthy. Her mgt team is very supportive also. I refer everyone in the market for a car to go to AutoNation. I am very satisfied with my recent purchases of two cars from Mattie.Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Best place to buy!
by mdt1203 on 06/30/2022AutoNation Ford Mobile made the purchase of my 2022 Bronco Sport so easy and fast. Willie Gaston was such a joy to work with - along with the rest of the team we got to meet. Can not recommend them enough!Hi, thank you for your positive review. We appreciate your recommendation of AutoNation Ford Mobile and we hope to be of service again in the future.
Friendly
by Aubie226 on 05/25/2022Staff was super friendly and nice. Oil change was no issue, but paid extra to have the break light replaced and noticed on the way home it was still not working... Luckily I was at home and was able to check it out and the bulb had been… pushed in to far. I mainly was upset that this was not tested before giving the car back to me?Hi, we appreciate you taking the time to respond. The staff at AutoNation Ford Mobile take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (251) 202-2016. We hope to hear from you.
Exceptional sales experience.
by Frank on 04/14/2022My sales agent, Mr Ball was exceptionally well versed on the auto I chose. He asked great questions to learn what my desires were in purchasing a used vehicle, and made sure my desires and needs were met. Bernard Ball is truly an asset to… your organization. On the other hand, your F&I manager, once learning that I was going to finance through my own source remained aloof and disinterested in finalizing my purchase. At the end of signing the paperwork, I had to ask if we were finished. He just answered yes without even a verbal “thank you” for your business. I realize he wasn’t going to make personal money on the sale, but since he didn’t even offer to try and beat my rate, he certainly didn’t deserve my business. He wasn’t much of a “team player” for your organization.Hi Frank, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (251) 202-2016 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
Great Deal
by DTee on 03/04/2022Great price and competitive interest rate. Willing to negotiateHi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Dept.
by Raymond Thomas on 10/01/2021The only thing consistent at this service department is their inconsistency. From less than professional and knowledgeable service advisors to a staff that does not perform all services requested or even advertised. Have even had my vehicle… damaged while in service department care and not made aware of. Had to find on my own next day. Always an issue when taking my vehicle to this dealership and frankly, prices have gotten utterly ridiculous for a diesel service. Will look at different manufactures or travel out of Mobile to another Ford dealership for future purchase. I do not recommend doing business with this dealership. They quote one price and when vehicle is complete the price is another, obviously more and basically hold your vehicle ransom until you pay their price.Oil Change & Tire Rotation
by HelloFriend on 07/05/2021It took almost four hours for an oil change and tire rotation. I also received NO information from the multi-point inspection that was included. I’m fearful that it was not even completed.Wonderful service
by ReginaK on 06/18/2021Chris and the entire service team are awesome - they have taken care of me and my car over the past 5 years, and they always do a thorough and excellent job!Used car
by aseverns on 03/27/2021They were fast friendly and very helpful stayed late with me to finish my car deal thanks Moe your the bestGreat experience
by Mac Corbin on 03/08/2021updated 03/15/2021Everything was quick and easy. And was done in a very timely manner, I will definitely be coming back.Great Service
by Bolock34 on 02/08/2021Professional friendly service.Pleased
by Huskers#1 on 02/02/2021Very informative and patient.20K vehicle service
by Popeye95 on 01/02/2021Very prompt and effective service. Service adviser did a great job and the entire time spent was about an hour...much appreciatedOil change
by Smiley7 on 12/29/2020Excellent customer service and totally exceeded my expectations!AutoNation Reputation -- Not What I Expected
by RBHansill on 11/28/2020I had a deal with salesman Harvey Morrison on 9/27/20 for $82,500 (out the door with tax, tag, title). I told him I needed to discuss it with my wife. I called back on 10/5/20 and found that Harvey no longer worked there. That's the first… sign of bad-business. Mr. Tim Johnson took over my sale since Harvey abruptly "left" the company. The manager didn't honor that deal I had with Harvey and stood firm on $83K. I gave Tim my credit card to hold the truck until they shipped it from Texas. I was told by the GM that it would not be charged the $5000 deposit. Their finance guy Nelson Bryant called on 10/7 and told me he was going to charge my card. I told him I could not use it again until the entire transaction went through. Nelson never called back to tell me otherwise. Tim said it wouldn't happen--another indicator of poor business. I was told earlier by Harvey that the truck could be delivered to me. Tim said it was company policy for me to do "paperwork" at the store and delivery was not an option. Tim said if I didn't get what I wanted for the trade, that he would drive my 2007 F250 back to my house. Tim told me about the Ford Heroes rebate and that I could apply that to the truck. He also told me that I would not have to pay the full amount of tax if I traded in my 2007 F250. I arrived on 10/16 to pick up my new truck (125 miles -- two hours). The GM introduced himself and said he'd give me the best deal on my trade-in. I agreed to $13,250 and reminded them I needed to get on the road back home (another two hour trip). The place wasn't busy and I assumed it would be quick. The finance guy Nelson Bryant took his time getting to me (about 50 minutes). He sighed with discontent three times when I refused to purchase his extended warranty and insisted he fix the price to reflect my original deal of $83K. Nelson called the GM over the loud speaker but received no response. Thirty minutes later he presented my documents to be signed electronically -- a task I could have done from any computer including the one at my home. I was escorted out the door by Tim and finally on my way home. NOTE THIS: AutoNation KEPT BOTH THE TAX AND MY $500 Ford Heroes REBATE! On 10/22 I received a call from USAA (my finance company) that they had yet to receive a legible copy of the sales documents despite phoning AutoNation several times. I called Tim Johnson to ask about the mistaken numbers and failure to complete a simple fax.Tim said he would check on it. I messaged Tim again on 11/2 about the same issues including the tag/title and the fact that I was also missing a 3" to 2" hitch adapter. Tim Johnson informed me that he had gotten into a verbal confrontation with Nelson Bryant, the finance guy, for mishandling another customer's deal and had been fired. Third sign of bad-business! NOTE THIS: I trusted Tim Johnson. He establish rapport and followed through with what he said he could do. Tim was the only guy at AutoNation that I trusted. I made the BIGGEST purchase of my life and have ABSOLUTELY NOBODY to reach back to for help or advice. AutoNation Ford basically took my hard-earned money and flushed our relationship down the toilet. Who do I call? Who is going to call me? Where did my rebate go? Why did AutoNation keep the extra tax money that I paid? Who will hold AutoNation accountable? What about little things like my hitch adapter? I am a life-long customer of Ford Motor Company. Don't let AutoNation diminish that!Sensor on 2014 Ford Fusion
by Whocares on 10/16/2020They did a great job. It took to long because extended warranty took it time doing what ever it was to do. When this warranty expired I’m getting Ford extended warranty.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello Roberto, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/16/2024