AutoNation Ford Mobile

My sales agent, Mr Ball was exceptionally well versed on the auto I chose. He asked great questions to learn what my desires were in purchasing a used vehicle, and made sure my desires and needs were met. Bernard Ball is truly an asset to your organization. On the other hand, your F&I manager, once learning that I was going to finance through my own source remained aloof and disinterested in finalizing my purchase. At the end of signing the paperwork, I had to ask if we were finished. He just answered yes without even a verbal “thank you” for your business. I realize he wasn’t going to make personal money on the sale, but since he didn’t even offer to try and beat my rate, he certainly didn’t deserve my business. He wasn’t much of a “team player” for your organization.