Customer Reviews of AutoNation Ford Mobile
Review type:
Purchased a new car
by Roberto on 07/14/2024
I was a basket case. My car was in the process of dying, and I had to swap it out before I was truly ready to do so. My sales rep, Mostafa, helped me out. The staff walked me through the process, answered my questions, and put me at… ease. Not once did I feel as if I was being taken advantage of. Thank you for your patience in dealing with me and helping me into a new Mach E. Loving the car.
156 reviews
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by Philip Schwartz on 08/05/2020Very good service and friendly staff. Excellent experience. I will recommend AutoNation to everyoneHorrible Service and unprofessional Salesman
by Candice Adams on 05/08/2020I purchased a 2015 Checrolet Camero from salesman Thomas Bethea in February. I have recieved poor customer service since the day I drove the car off the lot. My key broke in the ignition while driving the vehicle on the interstate. I took… my car back up there to get a new key but they glued my key back together. Did not offer to make me a nww key phob. In March I took my car to the service department because my brakes was making a noise. The serviceman Jack said that they could not hear it. On May 4 I took my car back to the service department because my display screen went black on my radio. Jack informed me that my 90 day warrenty did not cover it because I was over my 4000 miles. That information was never disclosed by the salesman Thomas. He has never returned any of my phone calls since I purchased the vehicle. I ask for a Manager and I spoke to Roger Marney, who told me on May 5 that he will see if it is anything he can do to help me.. I never heard from him. I got off work early to go to the delaership on May 7 and Jack said that the manager was suppose to call me back. Roger then walked up to me and said, Your out of warrenty sorry. I asked him again if they could atleast meet me half way to fixing the issue and he looked at me and said no and walked away. I have never been treated so poorly by a dealership in my life. My car has been to the service department 3 times and now I am out of warrenty. This is the worst customer service I have ever had in my life and I suggest that you do not purchase vehicle from this dealershipGreat experience
by DanielD on 09/25/2019Tyler was the service rep and did an outstanding job of keeping me informedService - Oil Change/Tire Rotation/10 point inspection
by Higgins2016 on 08/28/2019Greatly satisfied with wait time and customer serviceAutonation in Mobile AL
by Christy on 08/13/2019updated 08/20/2019Worst experience of my life. The management is a joke. Service department even worse than the management. I can only speak for one of the salespeople and honestly she was awesome until i handed her check. Can’t get her in the phone and… she won’t respond to any of my texts. I am beyond amazed how this place is still in business. I am a single mother that really couldn’t afford to even buy a car but had no choice because my other one died. Autonation took advantage and didn’t fill any of their promises. If they tell you they did a 25 point inspection trust me they didn’t. They did 3 on my vehicle and failed to notice the break light out and fluids low. They never do it. I had a guy that works in the service department admit to me they are too busy so they try to get by with what they can. I have purchased cars from Chris Myers, Pat Peck, walleys and I have never experienced anything like this. I have had my vehicle for 3 weeks and one of those weeks it was in their service dept. and every Saturday I am back up there having to get what was promised to me actually completed. This past Saturday I had arranged a meeting with the general manger and I kid you not when telling him about our experience he said to us I know...you have said it 72 times. How does someone like that have a position like he does. No people skills whatsoever. I can promise you this. The customer is not right at Autonation. I have promises in writing and they still don’t want to be held accountable. I am lost at this point. Save yourself the aggravation and find another car dealership. You will thank me later. This isn’t even the half of it. It’s been an emotionally exhausting experience.Services/ shuttle ride
by Good game on 07/12/2019Drop off my truck to be service for a recall and I needed a ride back home. The shuttle pick me up and also brought me back to pick up my vehicle once it was ready. Everyone was very nice and the service was great...Air bag recall, horn fuse to the moon
by themailman on 07/02/2019Overall, I was quite satisfied with my service. The recall for my airbags went great, although I thought charging 80 dollars for a fuse replacement for my horn and a so called check of the electrical system was a high price to pay.....6… plus dollars for 1 fuse. 65 plus dollars for labor....to me a bit much...but it is a dealership and I guess I have come to expect it from ALL dealerships, not just this one.Shelby
by Orlando on 02/19/2019updated 02/27/2019They made me feel like I was apart of the family, for a moment I forgot that I was there for repairsGreat Customer Service
by Pdjohns101 on 02/18/2019Get Michelle for your service professional. She always is great to me and gives you the truth about what is going on with your truck and doesn’t hide the cost. She even sent me a text about a quote for a repair I asked for after hours.Routine Maintenance
by Summer P on 11/30/2018updated 12/07/2018Larry is a great maintenance contact. I called, scheduled an appointment, dropped off my car, and he called when it was ready. It is just nice when something is handled with care and respect for one's time. It seems to be a fleeting… concept.Alex
by Jarrius on 12/04/2018I have been to several different ford dealerships, more than I can count but out of all of them Autonation stood apart from the rest because of their excellent service from start to finish! They cut straight to the chase by offering the… best deal on my trade and I mean the BEST, so that I could drive away in my new mustang! They even compensated me for a mistake that was made in order to be sure that I left completely satisfied. I would recommend them to anyone!Thank you AutoNation!
by Rachel4 on 11/10/2018My husband and I are very pleased with our purchase from AutoNation. The truck was just as it was advertised and we loved the no haggle pricing! Alisha was a pleasure to work with. Very friendly and accommodating. She handled our business… quickly and efficiently. Thank You!!Thank you again for taking the time to let us know how we did! If you have any further questions, please give us a call. We're always happy to help!
Great place. They made it easy.
by walkertarheel on 11/06/20185 stars are not enough: Great place with great people. Roger was our sales guy. He was extremely friendly and helpful. Made everything easy. Not pushy at all. Fred was also great to work with and very entertaining. I highly recommend… this place. I definitely will be back.Oil Change
by SoundMan on 10/10/2018I was at the shop for over 3 hours just to get my oil changed. My service tech never asked me if I needed anything and I had to ask for something to drink. The one lady, I believe her name was Cindy, was awesome. She was the one the checked… on my vehicle and spoke with the service manager on how long it was taking. The service manager never said a word to me. I've had my oil changed here a lot of times, but it never took that long and I was always asked if I needed anything, but not this time.My f-150
by Sean rupert on 09/17/2018updated 09/25/2018It was a good experience everybody was really friendly.Sean, thank you for your positive review. We're happy to have been of service to you. If you ever need any help, please give us a call! Take care!
Mrs S. K
by sbkling on 08/31/2018Water pump failed on my 2011 Ford Taurus. To my displeasure the pump is located in the middle of the engine. The engine has to be broken down to get to the failed part. Water was in my oil. The repairman "Z" flushed the engine, replaced… timing belts, and water pump, ran a pressure test to insure I would have no future problems. When I picked up my vehicle it was as if I was driving a new Ford. Great Service to a VERY Worried Customer.New Ford F150
by Amylstks on 06/28/2018Best experience in my life. I’ve purchased over 20 cars in my lifetime and this was the BEST yet!!!2017 mustang
by Newehn1458 on 01/24/2018Very quick polite courteous and efficientPurchasing 2017 Ford F-150
by wmostellar on 12/06/2017Had an excellent experience. Salesman went out of his way to answer all my questions and how the truck operated. Took advantage of all the best incentives.We are happy you had such a positive experience with us purchasing your new F150! Thank you for taking the time to share your feedback with us.
Oil change
by Kboothroyd on 09/12/2017updated 09/25/2017I was satisfied with the work that was done although I made an appointment for 10:45 thinking it would make the process faster and I could get in and out but it took over an hour! Everyone there is nice and very helpful just wish a oil… change went faster than an hour.Oil Change
by enlunn13 on 08/14/2017updated 09/07/2017I had an appointment at 8:00am for an oil change and tire balance/rotation. I did not leave the dealership until almost 10:30 due to lack of staff able to accommodate my appointment time.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hello Roberto, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/16/2024