Customer Reviews of AutoNation Ford Mobile
Review type:
Purchased a new car
Car has electrical issues, has been in shop after 5 hours of drive time.
by LocalMAN on 03/21/2023I live in New Orleans, My vehicle was stolen and we found a replacement vehicle at this dealership. We test drove the vehicle and bought it out right for $10,000. After we arrived home in New Orleans the car wouldn't start so we had it… towed to the mechanic. Who could not find a replacement fuse panel, as we were waiting for a used part to come in it took weeks. After the vehicle was fixed, I drove it for another week when it lost power in the middle of the road. I was able to turn it back on and drive it back to mechanic where it is today. I need help, It has been over 30 days I have spoke with Nelson Bryant who is the manager at the dealership but I have not been able to communicate with him in the last two weeks despite sending emails and calling daily. I gave you guys all my money, I bought this car from a respected dealership so I could avoid this problem. Now I cannot get anyone on the phone to help me. What kind of organization this size doesn't have a manger on duty for weeks at a time? If my kids miss the bus, I have no way to get them to school, this has made going to work a long and timely commute via public transportation or costly ubers, I have no more funds to put towards this I need help from this organization that sold me this vehicle to pay for specialist to fix this electrical issue or let me trade in this vehicle for something that works. But most of all I need to stop being transferred to voicemails of people who are not at work. I expect someone to reach out to me to help me, as is your duty as an organization to your customer. [contact info removed] Conrad ChuraHi, thank you for taking the time to leave us feedback. Please call our General Manager at (251) 202-2016 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Happy Customer
by Thomas H on 03/17/2023I had to replace my mirror and passenger side window. I got excellent service all around from the pricing to the fixing. Verry Happy.Hello Thomas, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Car service
by LeslieC on 03/11/2023I have confidence that Auto Nation Ford is taking care of my vehicle.Hi, Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
service Department
by Bob Craft on 03/09/2023It was a great experience My service writer Tyler was very helpful got the work do on timeHello Bob, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by Bobcat1 on 03/07/2023Work was done on time and everyone was great.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Transmission issues
by Nikki43 on 03/06/2023My vehicle sat at the dealership for 4 months with hardly any communication between the service department and myself. I had to always call them and they barely answered the phone or even returned my calls. I finally picked my vehicle up… with no work done to it at all and I had to purchase a new battery for it because it sat so long. The problem was never solved, so now I have to find another place to do the work.Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Perfect Customer Service
by Andy Janes on 02/28/2023Gabbi Frost was amazing to work with during the repair process. She is truly an asset for your company that you should make every effort to make sure she stays with you.Hi Andy, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service Team
by BillF150 on 02/28/2023With the trying times of getting your vehicle serviced of late, I was able to pull in get an oil change and a recall completed in what I would say far exceeded my expectations. The service team knocked it out of the ball park. ThanksHi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Recall
by Karenlise on 02/24/2023Ryan provide update about service and my car return on time.Hi Karenlise, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Purchased a Bronco
by Teresa H on 02/22/2023Quick, easy, friendly processHi Teresa, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
New Mustang
by Adrian SO on 02/19/2023Was lucky to find perfectly speced mustang after my own taste. Superb service. Best Ford dealership in mobile by a long shot.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
2012 Ford Van service
by LanceBoston on 02/13/2023As far as the repair itself, I have no complaints. Everything seems to be working great now. But as a business owner for 23 years, I am particular about communication. I understand delays happen and have no issue with the delay on my van.… But there was zero communication to me about any delay. At one point I really felt as if I was rushed off the phone. I only found out about a delay in a part when I called in after two days of being told me vehicle would be ready. Again the repair was great but the communication along the process for me was poor.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (251) 202-2016 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Service on Ford F-150
by Paul Roche on 02/09/2023I had a warning light come on indicating a possible problem with my F-150s transmission. I did not have a scheduled service appt but they were able to get my truck in diagnose the problem and fix it in a very timely manner. I plan on… bringing my truck back to them now for all routine services. I would highly recommend them.Hi Paul, thanks so much for the warm recommendation of the team here at AutoNation Ford Mobile. If you ever need help, just give us a call. Happy motoring!
Oil change for F-150 truck
by Terrie Myers on 02/03/2023I called and made an appointment. Nicole was our contact person. She met us when we got there and took care of us.Hello Terrie, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Poor Customer Service
by Michele on 02/01/2023I scheduled my appointment for a recalled item as well as a service issue I was experiencing a month and a half in advance and waited patently for my allotted time. When I arrived, I was asked if I was dropping my vehicle off or waiting. I… said waiting as it is my only vehicle and I needed my car. They said they could complete my recall but not the service issue. That would take 4-5 days to diagnose. I asked why since I had scheduled an appointment would it take that long for a brake light and leak in my back window. They said I had 70 people ahead of me. I said why would they schedule someone with 70 people ahead of them? He said “I’m just advising you. We can do the recall while you wait”. I said I need the leak fixed and I’ve waited a month and an already. I asked why wouldn’t they advise a customer at scheduling of this. He had nothing to say. I asked what options I had to get this fixed while I waited. He said I could take it somewhere else. I said it’s a factory issue, I need a dealership. He said there’s another across town but the wait will be longer. I advised him of my shock that customer service has gotten so poor everywhere as his coworkers only looked up from their computer screens in disgust. No manager came over to de escalate the situation. I’ve worked in management and customer service my entire life. This situation could have been handled so much better. I waited for my recall to be done two hours as other customers came in after me and left before me for service issues ranging from oil leaks to transmission. Obviously they were not dropping off for 4-5 days for their diagnostic work and had more complicated issues. I also listened to the techs on the phone with customers and their whole demeanor was surly and uncaring. No manager even came out to apologize or address my concerns. I bought my Ford in another town and believe me I am extremely hesitant to ever buy another in this town because of my experience and the fact even having a factory recall serviced is practically impossible in this town. This dealerships service department will definitely keep me from using them in the future or recommending them. And after reading the reviews already I see it’s a known problem. But like I said. It’s across the board with Ford dealerships in this area. Not the case elsewhere or I would not own mine which I love.Hi Michele, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (251) 202-2016 to discuss what we can do to help.
Great Service
by P228Bama on 01/25/2023My service advisor Tyler Rush did an excellent job, as he always does. He was very knowledgeable and professional.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
The best...
by Kraig P on 01/18/2023...buying experience I've had buying a new car. Thomas, Stanley, and the team had the paperwork ready when I arrived and had me out the door in record time. All commitments were honored. Highly recommend AutoNation Ford Mobile - thanks!Hi Kraig, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by BoydF250 on 01/17/2023Very nice, helpful. Did a great jobHi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Vehicle Repair
by Ford Ranger on 01/16/2023Customer service needs a lot of improvement. i was NOT kept informed of the progress or non-progress of my vehicle repairs, which seemed minor to me. My vehicle stayed at Auto Nation for a month even my vehicle insurance, Allstate,… became frustrated with them!Hi Ford, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (251) 202-2016 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Outstanding Help from Service Department
by Alan Grimes on 01/05/2023Brought my F - 250 in for Check Engine light on. It was diagnosed and repaired in one day. Best part was repair cost was covered by a recall on my truck. Outstanding help from service writer who helped me.Hi Alan, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
repair of my ford explorer
by no name on 01/04/2023they check the described problem .and it saw different problem.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Roberto, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 07/16/2024