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2012 Ford Van service
Written byon 02/13/2023
As far as the repair itself, I have no complaints. Everything seems to be working great now. But as a business owner for 23 years, I am particular about communication. I understand delays happen and have no issue with the delay on my van. But there was zero communication to me about any delay. At one point I really felt as if I was rushed off the phone. I only found out about a delay in a part when I called in after two days of being told me vehicle would be ready. Again the repair was great but the communication along the process for me was poor.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Theo Sanders on 02/16/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (251) 202-2016 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
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