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AutoNation Ford Mobile


901 E I65 Service Rd S, Mobile, AL 36606 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (9) No (3)
Service Rating
Recommend:
Yes (36) No (3)
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Dealership Sales Review

1 out of 5 starssales Rating
Car has electrical issues, has been in shop after 5 hours of drive time.
Written by LocalMAN on 03/21/2023

I live in New Orleans, My vehicle was stolen and we found a replacement vehicle at this dealership. We test drove the vehicle and bought it out right for $10,000. After we arrived home in New Orleans the car wouldn't start so we had it towed to the mechanic. Who could not find a replacement fuse panel, as we were waiting for a used part to come in it took weeks. After the vehicle was fixed, I drove it for another week when it lost power in the middle of the road. I was able to turn it back on and drive it back to mechanic where it is today. I need help, It has been over 30 days I have spoke with Nelson Bryant who is the manager at the dealership but I have not been able to communicate with him in the last two weeks despite sending emails and calling daily. I gave you guys all my money, I bought this car from a respected dealership so I could avoid this problem. Now I cannot get anyone on the phone to help me. What kind of organization this size doesn't have a manger on duty for weeks at a time? If my kids miss the bus, I have no way to get them to school, this has made going to work a long and timely commute via public transportation or costly ubers, I have no more funds to put towards this I need help from this organization that sold me this vehicle to pay for specialist to fix this electrical issue or let me trade in this vehicle for something that works. But most of all I need to stop being transferred to voicemails of people who are not at work. I expect someone to reach out to me to help me, as is your duty as an organization to your customer. [contact info removed] Conrad Chura

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Abbott Carter on 03/24/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (251) 202-2016 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
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