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AutoNation Ford Mobile


901 E I65 Service Rd S, Mobile, AL 36606 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (9) No (3)
Service Rating
Recommend:
Yes (36) No (3)
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Dealership Service Review

1 out of 5 starsservice Rating
Transmission issues
Written by Nikki43 on 03/06/2023

My vehicle sat at the dealership for 4 months with hardly any communication between the service department and myself. I had to always call them and they barely answered the phone or even returned my calls. I finally picked my vehicle up with no work done to it at all and I had to purchase a new battery for it because it sat so long. The problem was never solved, so now I have to find another place to do the work.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Neil Snied on 03/09/2023
Dealer Response
Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
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