My daughter purchased a car with them a few weeks ago and I was so happy I came back and bought one for myself!
My daughter purchased a car with them a few weeks ago and I was so happy I came back and bought one for myself!
This was the best dealership I have ever been to they welcome you like know other feel like family Robert was awesome sale person highly recommend also Alex took great care of us as well Love these guys thank you for great service.
Oil Change/Tire Rotation
I scheduled an oil change/tire rotation and the recall undercoating for today 7/15/17. I was about 20 minutes early and was told that my car would be ready in about 2 hours. Came back and was told that my car was still being worked on. Oil change was in process. I asked about the tire rotation and was told that it gets done when during the oil change. The undercoating was not completed as the tech was called to a different car. We opted to skip the undercoating at this time. As I drove my vehicle home, I could tell that the tires had NOT been rotated. When I got home, I looked and sure enough they weren't rotated. The entire appointment, with my drive time, was 3 hours! I went to the Madison location as it is where I purchased the vehicle. I am very displeased with the service. Now I have to schedule another appointment to have the tires rotated and the undercoating done. A phone call from the service techs would have been nice letting me know that there had been an emergency tow brought in and they were running behind on my car. I should have been given the option to come get my car and reschedule or have them continue with the service. I will not be bringing my vehicle back to the Madison location for any service. In the end, my oil change and "tire rotation" was free.
My car was less than 2 months. I was told I couldn't get in for a week to have them look at my passenger door that rattled. They finally relented when I explained I was going on a trip. They squeezed me in. When I arrived at 7:00 I was told no shuttle until 7:30 and no loner. The person at the desk treated the man in front of me with disrespect and me even more. They made an exception and dropped me off at work a mile away but told me I have to get my own ride back. I am single, I have no "other" ride back. I would walk but I have a bad hip. When I purchased my car I was told no problem using a loner. But the service department is another whole story. I previously took my car to Russ Darrow down the street for service. From here on out, I will be back at Russ Darrow. The man running the service department has no tact and rather than talk to you he practically yells at you. When I bought my car they forced me to give them all 5 stars on their company reviews and now this. Never, never, never again.
New Kia Sorento
Braden worked with me to find the right car for me and not just the right sale. Alex, the sales manager, was also fantastic in explaining and being up front with every detail. Stratos was good at reviewing the deal and never once tried to give me a BS answer or wrong information. Overall it was a great experience and they made car buying not suck.
From Looking to Purchasing
Was a wonderful experience with out any of the "pushy" sales ploys. We went in looking for a lease and within minutes realized it was going to be a purchase for us of our first "new" vehicle. The Jeff and Ryan from the sales team listened to what we wanted/needed in a vehicle and they help fit the right vehicle for us. I know when we purchase our next vehicle, it will be here and with them.
Wouldn't go anywhere else!!
Today I bought my second vehicle from Metro Kia of Madison and after the amazing service and friendly staff I wouldn't go anywhere else! Drake, Alex and Tony as well as the rest of the staff were knowledgeable and wonderful to work with. Getting my husband and I am car we will love for years to come. Exactly what we wanted at a great price!!
Very friendly, helpful staff. Worked well with my financial situation as I am a college student, affordable and worked with monthly payments. The staff is extremely friendly and funny.
I came here to get a 2013 Kia Forte Koup in 2014 and brought my mom back in 2017 with my referral to get a 2016 Kia Sorento, She was very impressed at the friendliness of the staff, from the sales person to the finance department. They were very professional, helpful, listened to her needs/wants and got her the car that she wanted.
I bought a used vehicle from this dealership and within 50 miles, it started to have problems. The check engine light came on saying the catalytic converter needed to be replaced. The dealership refused to do anything as they do not warranty ANY of their used cars. The sales person was incredibly rude about it and the managers refused to discuss it with me. Since then, I have discovered the horn does not work and the "brand new rear brakes" either weren't new or were improperly installed by the dealership as they are now squealing and need repair. The bearings need repair as now when the steering wheel turns, there is a high pitch noise. There is a hole in the exhaust and it is incredibly loud. The serpentine belt needs to be replaced immediately. ALL of this happened within 3 months of driving the vehicle. The estimates are a minimum of $4000 worth of repairs on a $9000 vehicle. The sales person assured me this was a reliable and quality vehicle. I have bought many cars over the years, nearly all from individuals, and NONE of those cars have had as many problems over the whole life of the car compared to what has gone wrong in 3 months with this car. They sell junk cars and do not stand behind them, refusing to even discuss how to resolve it. This is the WORST car buying experiencing I have ever had. Buy with extreme caution.
Attempting to get in contact
I guess it's hard for me to write a review on them since I cant even get my car in to get looked at. I bought a car here about 6 months ago and it was great! However, now trying to get my car in for an oil change is such a pain. I kept calling for a week and left a few voicemails and never got a call back. I now take my car somewhere else to have work done.
WORST SERVICE OF MY LIFE
In my 40 years I have never dealt with such unprofessional and rude service. They ruined the interior of my car, after I purchased it and went back to get the car extracted. This is a family business, so the service manager is the sales manager's brother, so they defend it each other to the death even knowing they are in the wrong. I took my car to two detailers to get photos and proof that they did indeed stain and ruin my interior. When I took it back to them they originally admitted that they used the extraction machine wrong (not hot), but then said it was "wear and tear'. When I talked to Adam (the sales manager), and told him politely I was more than willing to send pictures and the report of the detailer I hired, he literally said "You are lying, you hired this guy..it's your word against ours, and I DON'T CARE", and then hung up on me. The other sales manager who is also my sales guy's brother...then told me "The reason you're getting such absent and rude service is that the service manager's daughter is going through health issues". Now how are customers supposed to know that?? As much as I feel for them as a family and the member who is sick...they are still running a business, and need to call their customers back and deal with an issue that they caused, not be so horrendous on the phone with them, and take responsibility for their actions. I can't even believe how horrendous of a situation this has turned out. The detailing department is the worst I have ever dealt with. Truly...unless you are buying a 2017 vehicle, and don't plan on ever servicing it there or dealing with any issues...DO NOT GO HERE. I am filing a report with the BBB TODAY, and taking them to Small Claims Court. NEVER have I been spoken to by any management team in such regard, THE WORST. Seriously...save yourself the trouble. I bought a 2015 Kia Soul, and thankfully I can take this car to another Kia dealership
Metro Kia Madison,WI is the WORST
Don't ever buy a car from Metro Kia of Madison, WI. I went in to test drive a car from them and worked with Ian O'Dierno. He didn't introduce himself, didn't ask our names, just told us how much we couldn't afford. His customer service was the worst I have ever experienced from a used car salesman. He wasn't friendly, didn't smile, didn't ask us how our day was, nothing that you would expect from somebody trying to sell you a car. Of all the car salesman I have worked with, he was the worst of the worst. When we took the test drive, it was like pulling teeth trying to get him to talk with us about the car. After the test drive was over, we told him about his performance and told him how he could improve. His response was "Do you even know my name?" It was all about him and nobody else, and of course we were wrong about him in his eyes. We received no apology from him, no how can I start over and earn your business, he was just cold as ice and wouldn't even look us in the eye. He was a robot that just cared about getting a sale and didn't care about people or providing great customer service or even marginal customer service. When I emailed the sales manager and also the general manager about this, I received no apology from them, they cared about the whole situation as little as Ian the salesman did. I would never do business with Metro Kia of Madison, they are the worst dealership when it comes to customer service. All they care about is profit and will walk through, around and over people to get that profit. I had the worst customer service at this dealership and would never go back to them even for the most amazing deal on a car
I am tired of hearing the adds that no matter how bad you credit is we can get you approved. First they tell me don't trade your car in go park it on the lot where you bought it. Really that would ruin my credit even more. I told them my son would co sign for me they said he has good credit but a big car loan so we don't know if that will work. Then they come and tell me we got you approved the car will be in your sons name my name will not be on it. How is that getting me approved? A lot of run around and leading me in the wrong direction just so they can try and make money. Joke
Good price, did the whole thing quickly (even appraised my trade while we were test driving to save time). Love my Optima what a nice car. Courteous and followed up to make sure no problems afterward.
I bought a new Kia Rio from Metro in late 2013. The salesman was super nice and knowledgeable, but that was where my positive experience with this dealership ended. The sales manager--presumably the bad cop to the salesman's good cop--was abrupt, rude, condescending, and frankly had the personality of someone who pulled wings off flies for fun as a kid. He was a bigger man and physically stood in the office doorway to stop me from leaving when I said I wanted to take a day or two to think about it. He also demanded to know where else I was car shopping--or even thinking about car shopping--practically accusing me of infidelity, as though I didn't have any right to consider any other car or dealer. Despite how upset I was when I finally escaped that day, the extended warranty and the test drive of the car finally convinced me to go back and purchase the Rio. Holy cow, the finance guy was just as bad as the sales manager! He kept trying to force unnecessary expenses onto the already agreed upon price and wasn't shy about telling me how foolish I was when I politely refused to give them more money for no good reason. I didn't drive away happy with my purchase or excited to have a nice new car. I drove away furious and humiliated. Regardless, I loved my little Rio. I really did. Great gas mileage, nice handling for an inexpensive car, just super for commuting and comfortable enough for a few long trips. Sadly, it was totaled a year later in a hit and run accident. And what upset me almost as much as losing the car, was the idea that I would have to deal with people like the management team at Metro Kia again. So, I didn't. I bought a certified used Chevy from a small town dealership where no one treated me like dirt. I'll always miss the Rio, but its memory will sadly be tarnished by the experience I had at Metro.
Shady Sales Techniques, and Terrible After-Sale Service.
I purchased a vehicle from Metro Kia in November and immediately began having issues with the transmission. I attempted to call dozens of times to see if they would fix it, only to be regulated or deflected by the receptionist who promised someone would return my call. After more than a month of this, I physically returned to the dealership to voice my complaint. I spoke with Kevin, the manager, who told me that I was out of luck, and that is wasn't his problem anymore. When I told him that I had a private mechanic look at my vehicle and mentioned lemon laws, he began to try to work with me. While I am still in the process of filing for enforcement of the lemon law, it is still terrible customer service and I will do my best to dissuade anyone from setting foot in the establishment.
I purchased a 2014 rio on Dec 28th 2013 was told would be in on Dec 30th is now Jan 16th 2014 and still have not received the vehicle they have made every excuse why is not delivered do not deal with this dealership
Rating would be a zero
Do not waste your time going to this dealership very unprofessional try to sell you something you do not want and are very pushy about it. I bought what I wanted from a different dealeraship
Great place to buy a car!
I visited several Kia dealerships in Wisconsin and found John Stoddard and Adam Seed of Metro Kia of Madison to be very easy to work with. They are very professional and make the buying experience easy and enjoyable. I love my new Optima SX and highly recommend Metro Kia of Madison.