Metro Kia of Madison

I bought a new Kia Rio from Metro in late 2013. The salesman was super nice and knowledgeable, but that was where my positive experience with this dealership ended. The sales manager--presumably the bad cop to the salesman's good cop--was abrupt, rude, condescending, and frankly had the personality of someone who pulled wings off flies for fun as a kid. He was a bigger man and physically stood in the office doorway to stop me from leaving when I said I wanted to take a day or two to think about it. He also demanded to know where else I was car shopping--or even thinking about car shopping--practically accusing me of infidelity, as though I didn't have any right to consider any other car or dealer. Despite how upset I was when I finally escaped that day, the extended warranty and the test drive of the car finally convinced me to go back and purchase the Rio. Holy cow, the finance guy was just as bad as the sales manager! He kept trying to force unnecessary expenses onto the already agreed upon price and wasn't shy about telling me how foolish I was when I politely refused to give them more money for no good reason. I didn't drive away happy with my purchase or excited to have a nice new car. I drove away furious and humiliated. Regardless, I loved my little Rio. I really did. Great gas mileage, nice handling for an inexpensive car, just super for commuting and comfortable enough for a few long trips. Sadly, it was totaled a year later in a hit and run accident. And what upset me almost as much as losing the car, was the idea that I would have to deal with people like the management team at Metro Kia again. So, I didn't. I bought a certified used Chevy from a small town dealership where no one treated me like dirt. I'll always miss the Rio, but its memory will sadly be tarnished by the experience I had at Metro.