Metro Kia of Madison

Our sales rep, Justin was very kind, helpful and respectful. He got us requested car facts, answered questions to the best of his knowledge, held a flashlight for us so we could see the engine and was polite through out the entire appointment. After test driving a vehicle, Justin brought us back inside where we then met the sales manager for that shift. We all sat down and talked over what my boyfriend and I thought about the vehicle. The sales manager told me what he could offer for my current vehicle, which was way lower than we were hoping and expecting. We only had a few things to nit pick on about the vehicle we test drove. Obviously, when you go to check out a vehicle to potentially buy, you want to make sure you're getting the best quality and value. The sales manager instantly got defensive while we were telling him our concerns for his vehicle. He acted out in a rude, unprofessional and unwelcoming way. He told us that he could nit pick my vehicle too and should be offering me less for it. He basically said to our faces that my current vehicle is a piece of crap. We told him that we had another appointment somewhere else to check out another similar vehicle. He very aggressively told us we could leave. So Justin went to go get my keys for me so we could leave. As the sales manager was walking away, he turned around and told us that if the other place offers us more for my vehicle then to come back and see him because then he'd give me more for it too. Before leaving, I told Justin the he was very nice, but his manager was very rude. Justin sincerely apologized for his manager's behavior and told us to have a good night.