Honda of Kenosha
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Customer Reviews of Honda of Kenosha
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24 service reviews
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5 star service from a 5 star business
by Peter187 on 06/14/2018I like Honda of Kenosha. I bought my second car from them in November and I can not be more pleased. Great experience. From the BDC agent I spoke to, to the service writer to the porter who pulled up my car. Great experienceTypical Dealership
by runner55 on 01/05/2017Compared to doing the repair yourself or bringing to an individual repair shop, the Dealership cost is not justifiable. As is the case with all dealership service departments, the service writer gets a percentage commission for completed… repair work, resulting in recommending unneeded service and diagnostics, and attempts to talk above your automotive knowledge base to convince you to do it. Every Honda Kenosha repair gets a mandatory extra $65 "environmental charge" tacked on to the final bill. I was promised I would receive all the old parts after they diagnosed an additional problem, I received no parts at all, and the service writer present upon pick up could answer no questions since he was not the original writer. I always ask for the old parts on the rare occasion I pay a pro to do the work. According to Rights and Rules under Chapter ATCP 132 Wisconsin,"... a customer is entitled to inspect or receive any components, parts, or accessories replaced or removed by the shop." They violated this law. The repair work that they did seems satisfactory so far, was done in a timely manner and we were offered a free loaner car.Exceptional
by kniggekm on 08/31/2016I worked with Joe Kish in the servicing of my Pilot. Joe did an exceptional job explaining what the issue was and the work that needed to be done. He went the extra mile to determine that the work covered under my warranty. He called me… with regular updates on the status of the repairs and made sure that the work was done on time. He made me feel like I was an important customer. I look forward to working with Joe again the next time I need service.Honda is usually excellent in its Customer Service
by melkel1 on 08/10/2016updated 08/21/2016I have had an almost universally excellent experience with Honda. They are able to get me in quickly, provide good service, communicate effectively, and make sure what needs doing gets done. I'd recommend them highly to anyone who's… looking for a new car.great service
by kv198212 on 08/09/2016updated 08/21/2016We went for replacement of airbag due to recall. The dealership call me when parts came. The service staff greeted us and helped got the paperwork going. The waiting room is clean and the repair was done before the estimated time.Happy with Honda
by Kissacat on 08/04/2016updated 08/16/2016I love Honda of Kenosha and travel out of my way to make sure my CRV is serviced there. I enjoy working with Tim DeLord, he's funny, knowledgable and polite. What I don't like is that I almost always have to clean dirty, oily shoe prints… from the inside of the car. Other than that, the service is exceptional.Air Conditioning issue
by gene3916 on 07/12/2016updated 08/11/2016I came in with a quote from a mechanic I often use, with a description of the issue. His estimate was somewhere between $45 - $90, depending upon how log it took to locate and blow out the evaporator drain, and empty the reservoir. Boyland… did it for about $65, and could do it the next day versus next week - that worked for me.Pilot Air Issue
by mmaroulis on 07/01/2016Honda of Kenosha did a great job getting me a loaner car while they worked on my car. Job was done on time.service
by film_md on 06/16/2016great service. was done way before the expected timeService
by Minivand on 03/21/2016Great service at Honda of Kenosha. This is the only Honda service center I will ever go to.unsatisfied with interior cleaning and service
by ricpereira on 02/09/2016updated 02/26/2016we scheduled a 30K service costing $300+ along with interior detailing and auto butler. the van was there over 8 hours, insane. the interior was not cleaned well at all, crumbs still in cup holders and not vacuumed well at all. there was… still dust on the dash, nothing was wiped down, etc. in addition, the washer fluid was not refilled. I am wondering if the 30K service was even done given the poor job that was done on everything else. we are very unhappy with the experience.Fast service done right!
by DennyBell on 01/18/2016The service rep was congenial and very helpful. I am very happy with the personnel and treatment at this dealership.Glad I went
by Meljay65 on 01/09/2016I'm glad I brought my car in for service. They did an excellent job with the Auto Butler system; my car was cleaned well and on time. Additionally, the oil service and tire rotation service was done economically. Also, the waiting room… was comfortable with access to the internet.auto butler
by bkb6856 on 11/12/2015Love the auto butler, so nice to be able to have a clean car.Protecting Investment
by GrandmaK1 on 10/20/2015The service rep reviewed past service and recommended brake work the next time I come in. I have never had a problem with my Pilot because of the proper maintenance done thanks to Honda of Kenosha.Honda of Kenosha cares
by LDA53168 on 10/08/2015This dealership goes above and beyond to make sure that the customers are happy and taken good care of! The employees are happy to assist the customer and this shows that the dealership cares about their employees as well! I was there to… have the evap system replaced and not all the parts were included in the order. They gave me a ride home so that I did not have to wait there, then came back to pick me up. They apologized for the "inconvenience", meanwhile, taking care of the situation and making sure that I was happy with everything that they did for me. Everybody that I came in contact with was extremely professional and extremely nice to me! Honda of Kenosha cares, and you can see this as soon as you enter the building! Thank you for this opportunity to explain my wonderful experience!Excellent
by Chermckin1215 on 09/19/2015I had excellent service and was treated very well with respect and was told along the way what was going on was very happyRecall and oil.change
by Meyerstkgz on 09/15/2015My service was faster than expected. At the end they didnt.try to talk me into a bunch of other services.Signifcant engine work
by CBates85 on 09/16/20152013 Odyssey needed piston ring replacement on all cylinders due oil seeping through. This fouled a plug, causing a misfire. Not a general maintenance visit to say the least. It required a full engine tear down and roughly a week without… the vehicle. We were promptly greated by a service advisor who was very friendly and took the time to listen to and note the issues with the vehicle. We were given a loaner car to use until our vehicle was finished. We were told that the issue should be covered by the Honda factory warrenty. The communication to verify if Honda would actually cover this issue wasn't that impressive, but I was told "not to worry"....so I tried my best not to. In the end, we got the vehicle back sooner then expected and didn't have to pay a thing. Despite being extremely busy Kenosha Honda's service department was professional, timely, and made getting our car fixed very easy on us.Honda Of Kenosha, A Cut Above The Rest.
by SODAJERK55 on 08/27/2015I was extremely please with the service i received at this dealership. I will definitely come back again to have my vehicle serviced.Good job
by criscobal74 on 07/24/2015Joe did a great job and the work was done in a timely fashion.
About our dealership
Amenities
- Complimentary Loaner Cars
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
Languages Spoken (2)
- English
- Spanish