Honda of Kenosha

Compared to doing the repair yourself or bringing to an individual repair shop, the Dealership cost is not justifiable. As is the case with all dealership service departments, the service writer gets a percentage commission for completed repair work, resulting in recommending unneeded service and diagnostics, and attempts to talk above your automotive knowledge base to convince you to do it. Every Honda Kenosha repair gets a mandatory extra $65 "environmental charge" tacked on to the final bill. I was promised I would receive all the old parts after they diagnosed an additional problem, I received no parts at all, and the service writer present upon pick up could answer no questions since he was not the original writer. I always ask for the old parts on the rare occasion I pay a pro to do the work. According to Rights and Rules under Chapter ATCP 132 Wisconsin,"... a customer is entitled to inspect or receive any components, parts, or accessories replaced or removed by the shop." They violated this law. The repair work that they did seems satisfactory so far, was done in a timely manner and we were offered a free loaner car.