Customer Reviews of AutoNation Honda Spokane Valley
Review type:
Upfront pricing
by Rebecca on 12/02/2023I appreciate the upfront pricing for auto repair and the friendly staff behind the counter. They are not pushy. I left off one star because I've been told multiple occasions they don't have a shuttle service but last week a shuttle driver… picked me up and said he's been doing this for quit3 some time.Oil change and recall
by JacentLey on 11/29/2023Recently brought my 2023 Honda passport in for service and a recall. Nikki, my service advisor was outstanding, keeping me informed and letting me know when my car was complete. Great job.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Great People and Great Service
by CillaGirl on 11/13/2023Routine maintenance and I wanted to make sure that my CRV was ready for the winter months ahead. Nice waiting area.Hi, we appreciate your positive review about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic service
by Customer on 11/01/2023Took car in for recall and service department did everything perfectly as always.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great auto nation honda service!
by Spokane on 10/29/2023Exceptional service: On time and courteous reception, complete explanation of service and cost, updates on service progress and notice of completion, and car returned clean.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!
2018 CRV Service
by Jim Zarkos on 10/27/2023Appointment scheduling was easy and the service was completed in a timely manner.Hi Jim, we are pleased to hear you had such a positive experience with us. Feel free to stop by if you ever need any more help.
Go to place for Honda Odyssey service
by Spokanedeb on 10/25/2023This is my go to place for service for my Honda odyssey. I had a flat tire & battery that had to be replaced. I had the car towed to Honda Autonation & it was repaired in a few days. I asked for a shuttle ride & the manager picked me up… himself.Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Overcharged
by Geowarrior on 10/16/2023Told me I needed new tires. Wrote on the invoice that rotation was not needed because I needed new tires. Rotated them anyway and charged me for it. [non-permissible content removed]. I won't be taking my car here again.Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (509) 850-9357 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Always great service and drive out of my way to get there.
by Cameron Arm on 10/12/2023Jeremy once again did a great job with me in my last two visits. Setting expectations and I get to see a video of what they do and recommend before they do the service. I have gone to them for 5 years now and feel they work very hard and… with lots of integrity.Hi Cameron, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda Spokane Valley and we hope to be of service again in the future.
2020 Honda Pilot EX-L AWD
by grampajerry on 10/12/2023The service staff at Autonation are very friendly and helpful. I had warrenty work done and was treated with respect and professionalism. Even the next morning after I picked up my car, I received a text from Tim thanking me for being a… customer and assured me that if I needed anything to give them a call. They really took care of not only my car but me as well.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Spokane Valley! We always strive to provide personable and excellent customer service. Thank you again for the review!
Bjfreedom
by Bjfreedom on 09/15/2023I WAS TREATed AS A VALUED CUSTOMER . Good service friendly and fast fair prices thank you guys are 👍 great bj.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr. Steven Rush
by Auto Nation on 08/10/2023i have a 2013 Honda Accord Touring model. I bought thr car in 2013 at VALLEY HONDA and this is the only place I have had work done on the car. I have always been beyond satisfied with every one I worked with there. I highly recommend… them.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of AutoNation Honda Spokane Valley and we hope to be of service again in the future.
Jim
by Jim Parker on 08/07/2023Recall done well and quicklyHi Jim! We're so happy we were able to help you out! Feel free to stop by if you ever need any more help.
Honda Auto Nation
by Gemmspokane on 07/26/2023We finished our last oil change service at the Honda Autonation in Spokane, WA and as usual we were happy with the transparency and honesty of the service tech. Tim took time to explain the situation and what was needed. They give you the… description of what needs to be done by when. This is useful information so that there are no surprise charges.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.
Oil change
by Papacarn on 07/25/2023The service was good as always, but the price inflation is becoming a burden. Also I really liked the fact that I used to get a car wash with my service, but this courtesy has gone away. I drive 100 miles to get my service at this dealer.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
GREAT AS ALWAYS
by Scottie on 07/25/2023I was a bit put off at the 2 hour delay that was initially not communicated to me until I asked about an hour in, It was then explained to me that the call center had over booked them and they were also down a couple of associates. I was… fine once I knew why the delay. Upon completion it was made aware they would be picking up the cost of my service that day due to the delay and poor communication. I was not expecting and did not ask for this freebie, but they insisted. this is one of the reasons I continue to come to Auto Nation Honda. they are the best, Thank youHi Scottie, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Above and beyond service experience
by BeenThere on 07/13/2023We had a recall on our Pilot regarding some cables in the infotainment system. I explained we were going to be going on a 3,000+ mile road trip in a few weeks, so needed it working. When the part sent to them was damaged in shipping,… they quickly got the replacement sent, confirmed it arrived without damage and then got it replaced for us in time for our trip. They took the time to listen and remember why there was some urgency to get it replaced. The crew there truly seem to care.Hi, we are very happy to have provided you with such a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!
2010 Honda Pilot Service
by drobertson on 07/07/2023My experience at AutoNation on 6/23/23 was different than my past experiences. It had been a few years since I had my Pilot serviced at AutoNation, so was expecting several issues being recommended for service. My last service at AutoNation… was September 2019. In the past there always seemed to be a list of maintenance issues that needed to be addressed. I always wondered if they were all necessary. I was surprised at my recent visit that there was no list of recommended service for that day, only a recommendation for “services coming up”. I asked when these recommendations should be taken care of and the service tech said within the next year. He also told me that not all of my past service records were in the system. When I came in, I mentioned that a brake light was out. The multi-point inspection indicated all lights as satisfactory. The brake light was not fixed. I was glad that I did not receive a big bill but am concerned my vehicle wasn’t thoroughly checked out. Not sure why my experience was very different than a few years ago. Did you change your business practices or did it have something to do with all of my past services records not being in the system so you didn’t know what had been done when or some other reason? Diane RobertsonHi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9357 to discuss what we can do to help.
Excellent and Committed Service
by Windshear on 06/30/2023Faced with a challenging repair not already covered by Honda's repair protocols our local dealer's service department provided us with excellent support during the time our car was in service and they worked well with Honda's national… service experts to institute a repair protocol appropriate to our vehicle's complex problem. A very positive experience with a positive and knowledgeable service staff.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Go Go CRV
by Alvin on 06/14/2023I got a 2000 Crv a couple of years ago. And when I had to get service on my back Break System Last year. They did a great job. Came back for another oil change and they said I need a Valve over gasket replace. So I am getting the parts and… then going back to have them do it. Been happy with them and I keep going where I am happy with the service. So yes Thanks again Honda.Hello, Thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Honda Service
by 2010CRV on 06/13/2023Reception and the service department treated me as a valued customer and performed the required maintenances on my 2010 CRV quickly and completely. They are a pleasure to work withHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Rebecca, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Destiny Jarvis on 12/04/2023