Customer Reviews of AutoNation Honda Spokane Valley
Review type:
Great Guys
by E Matz on 06/05/2025
I've been dealing with these guys for 20 years. Just bought my 5th Odyssey from them. No other dealership has ever treated me the way these folks do. Pleasant, professional, no heavy sales pitches. I told them what I wanted and they did… a great job giving me just that.
124 reviews
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Trustworthy!
by Eernisse on 04/20/2016Just purchased a 2013 Honda Odyssey from Nick! From the first initial contact via e-mail, we felt extremely comfortable! Nick Dunlap was friendly, courteous and respectful. He asked us what we were looking for, offered recommendations,… options in different vehicles BUT NEVER pressured us in any way. The whole process was easy and actually fun! Everyone at the dealership made us feel like part of the family and not strangers! Thank you EVERYONE! Respectfully, Andy and Cobi E.Honest pricing, great buying experience
by GoodGator on 03/30/2016My wife bought a new, 2016, Honda CR-V Touring edition from the folks at Auto Nation Honda in Spokane Valley, WA. They gave her top dollar for her trade-in and a good price for her new SUV. Everything they said they'd do, they did.… Exceptional service by Meredith, Yev and Russ in the transaction. Meredith was great with her communications through the entire process. We would highly recommend this dealership and their products.NEVER Call back when they promise to.
by ckuperst on 04/22/2015I purchased a 2004 Ford Excursion from the dealer on 2/7/2015. The transaction went smoothly, albeit, they need more closers on staff to provide a less than 4 hour total purchasing experience with 2 toddlers and 3 other kids under 8. The… issue that I am having is that I repeatedly have called to have a part installed that was promised to be installed at closing, and they NEVER call back, except when I made a phone call to the general manager; I get a call back, and they order the WRONG PART, even though I specify in photos and emails the correct part to order. we are going on OVER 10 WEEKS since we closed the deal, and Autonation Honda has not made good on installing the part. Also, I have called to request information on where the windshield was replaced so that I can have warranty work performed on the seal that has separated from the top of the windshield, and THEY NEVER CALL BACK! Am I sensing a common theme here? Autonation markets itself on customer service and loyalty. This is my second Autonation purchase, and I want the general manager to make it right, not another ten weeks from now, but a phone call in the next week, is that too much to ask? You can find me by the vehicle type and year and sale date at the top! Just give me a call!Thank you for leaving feedback about your experience with our team at AutoNation Honda Spokane Valley. We take every review seriously and work tirelessly in providing great service and value to our customers. Please call our General Manager directly at (509) 850-9357 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Tried to up-sell my wife
by blueye on 02/19/2015After a test showed a low battery, they offered to replace it for $125. My wife called me with this quote and I thought it was fair and reasonable. A few minutes later, she texts me that we are going to have to replace the battery cables… because our existing "3rd party" battery has stretched the cables. The new cables are going to cost $250 and would have to be ordered. They proceed to install the new battery and hook it up to the existing (remember, these won't work because they are stretched) cables. They send her on her way. When I hear about this, I'm miffed. So I call the dealership and speak to Kyle. I ask him if I were to replace the battery on my own, with a 3rd party battery with the same size studs as what are currently in the vehicle, will the existing cables work? "Probably" is his reply. I tell him to take the new battery out and put in the existing battery. In the meantime, my wife had already left the dealership and now has to go back. I am furious about the up selling of things to people who may or may not understand (my wife doesn't know the first thing about battery studs and cables). But, I'm even more angry that they sent her out on the road with a "temporary" fix. Who does that? We are a two-Honda vehicle family. Both were purchased from this dealership. Congratulations, you have now lost a customer for life. There are too many options out there, a shady dealership doesn't need to be that option. Stay away people!My experience
by Elbowroom on 01/12/2015We bought a new Accord from the internet sales manager Meg Glover-Cloutier. We agreed to a price online.They had the color and trim level we wanted. The vehicle was completely prepped & ready to go when we drove over to pick it up. Very… excellent experience all around. Ms.Glover-Cloutier was remarkably professional as well as Nate the finance manager. Do your research, make a fair offer, and this is the way to purchase a new vehicle.We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. Please let us know if there's anything else we can do for you. Drive safe and see you on the road.
Good Experience
by scalesusa on 09/12/2013updated 06/07/2025I used the Internet contact and dealt with Meg. She took good care of us. As with any purchase, you need to know and research the market, a dealer is not going to give a car away. I researched actual sales prices using several different… methods, and was willing to drive 200 miles to save, if need be. They matched the low price, so it wasn't necessary. I really do recommend asking for Meg. The old school high pressure approach is still in operation, but a knowledgeable buyer can avoid all that and cut to a reasonable deal. You still have to say NO to the high pressure Insurance and magic pixie upholstery dust sales.Low stress experience.
by davesheena on 03/24/2014updated 06/07/2025My family and I leased a Honda Fit from AutoNation Honda Spokane Valley and were satisfied with the experience. The salesman, Nathan, was very pleasant and was eager to help us by answering our questions and if he didn't have the answer… would find out the answer from someone who could explain what we wanted to know. Nathan was somewhat new to the car selling business and didn't try to sound like he knew it all like most car salespeople do. The only complaint I have is at the length of time the whole thing took.Avoid Autonation Honda; abusive closers
by smallcarfamily on 09/09/2013updated 06/07/2025I purchased a car from Autonation Honda and deeply regret giving them my business. The price was reasonable. The initial salesman was wonderful. He was personable, refrained from hard sale tactics, and was patient with our questions and… hours of conversation. At all times he was every bit the professional. As of yet, the car has given me no trouble. The complaint I have is with the financial closing and the wait that preceded it. I finalized my decision to purchase the car at 7o’clock. I had to spend the next 3.5 hours waiting for the closer. When at last the closer came out… I dearly wish I had listened to my instinct and walked out then. He showed all the signs of a man on the verge of attack; his hue was a brilliant red and every word was spoken in a confrontational bark. The rest of the experience I can only describe as verbal abuse. His voice never lowered below an angry level and tone. Multiple times, he insinuated that I was stupid. For example, when I declined his sales pitch for dealership warranties, he scoffed and said that he’d never seen someone who couldn’t understand the simple concepts. When he learned of my legal profession, he proceeded to sneeringly and repeatedly refer to every other contract as a ‘legal’ document. His attitude only worsened when I declined to accept dealership financing. Even after I handed him a check for tens of thousands of dollars, he proceeded to speak to me as if I was stealing the vehicle. To be fair, the salesman may have been having a bad day. Seeing as he was the only closer left to manage for many hours after closing time and had apparently been working since early morning, his attitude may be explainable, though certainly not excusable. But if employees are indeed working 15 hour days, how can Autonation work their employees like that? It’s also possible that the salesman was merely using hard sales tactics. If that is so, then shame on Autonation and that closer for engaging in such barbaric scare tactics. A customer should not be made to feel physically threatened when simply purchasing a car. A customer should not feel belittled and emotionally violated for a process that results in the signing over of half of her year’s salary. I would never recommend this dealership to a friend, or even an enemy. Certainly I would advise anyone of the timid or remotely uninformed variety from such a mistake. I was so shaken by the experience that I had to pull over to the side of the road for an hour to cry and settle my nerves. The emotional repercussions are ongoing. No price is worth such treatment.Exceptional Service!
by ellenp2 on 05/28/2014updated 06/07/2025I came into Honda at around 7:30 and Meg G. was my salesperson. She welcomed me with a big smile and we chatted about my car. She answered all of my questions with great enthusiasm and knowledge. She even stayed late when it took extra time… for me to find a new insurance company to drive the car off the lot. I felt so bad keeping her so late. She went above and beyond the call of duty to assist me and to make me feel comfortable. I had a light come on my dashboard a few days after the purchase and Meg was there to assist, along with the service manager. Everything was perfect and I would highly recommend Honda in Spokane Valley to anyone seeking a new or used car.Auto Nation Honda Service Review
by John_Q_Public on 05/28/2014updated 06/07/2025Excellent service and people were extremely friendly and did all the service promised within the time frame.Sour Grapes for AutoNation Honda Spokane
by silvrswt on 03/31/2014updated 06/07/2025I was attempting to negotiate an out the door price for a black Honda Accord 4 cylinder EX-L with several dealers in the region on a recent Sunday. I reached out to AutoNation Honda of Spokane via their website and received two very prompt… responses: Russ advised the dealership was closed on Sunday and to try back when he was in the showroom. A quick call to the showroom confirmed they really were open, until 7:00 PM in fact. So we start off the experience with a flat lie from someone who self identified as General Manager. Next up was James, a sales rep, who was really proactive and responsive. I could never get him to commit to a realistic number, though. He insisted that just under invoice was the best that could be done, and even after I advised I wasn't interested in what the dealer invoice said (which doesn't reflect holdback, flex cash, marketing incentives, and other stair-step items), I wanted a vehicle sales price competitive with the region. James finally said we just needed to come down to the dealership in person, which I never do until I get a final price that I can come and sign for. I advised as much and did not hear back. We ended up at another dealer in the area who was respectful and motived. We got the deal we wanted on the car we wanted and wrapped it up. I then emailed James at AutoNation and advised that we had completed the transaction elsewhere, and thanks for all his assistance. The next day, James of AutoNation Spokane Valley emailed me this exact phrase: "Thank you for making me run about and wasting my time. Enjoy your Accord." I was originally upset that we could not make things happen with AutoNation Honda, as it seemed they were the most responsive. However after that obnoxious response from James I am relieved that I didn't come within 5 miles of such an unprofessional business. I cannot recommend AutoNation Honda, and actively encourage anyone considering a new or used Honda to speak with AutoNation Honda's competition in Idaho and Washington. I cannot stress enough the bad taste this experience has left in my mouth, and if the average consumer wonders what makes buying a new car such a laborious and hateful process, it is AutoNation Honda of Spokane that can be held up as example.Thank you for your detailed review about your experiences at AutoNation Honda Spokane Valley. Customer service and professionalism are of great importance to us, and we are disappointed to hear of your negative experiences with our staff. If you would be willing to give us another chance in the future, please reach out to our General Manager directly at (509) 850-9357. We would appreciate the chance to turn your negative experience around.
No Pressure
by clyde21 on 05/15/2014updated 06/07/2025Dealt with Meg G. through the Costco Auto Program. There was no pressure and the prices were already set. Could have probably gotten a little better deal without using Costco, but I am a poor negotiator so this was a good choice for me. Meg… was very easy to work with, patient and very knowledgeable of all the cars. Meg is not your stereotypical car salesman, but listened to us and accommodated us in any way she could. She didn't try to tell us what we wanted to hear, but answered all of my questions accurately (I knew most of the answers already) and appropriately. After we had decided on a car, the paperwork started. This process took about 2 hours. Meg sat with us and made small talk to keep us occupied while the paperwork process dragged on. It was easy to say no to all of the extended warranties and added things to pay for. After we had gotten through all of that, Meg took the time to show us how to work the technology in the car (Bluetooth, stereo, etc) and get us on our way. Thank you Meg for a stress free buying experience.New 2013 Honda Fit Sport purchase
by pepper24 on 04/02/2013updated 06/07/2025My husband had a 2007 Honda Fit Sport and wanted to purchase a new 2013 model. We originally purchased the 2007 from Appleway Honda so went to test drive the 2013 model. We originally worked with Meg on the test drive. My husband wanted to… see the Midnight Plum color but they did not have that color in stock so Meg did a trace and called us when she found out that one was coming into Spokane so when it arrived at a different dealer in Spokane she let us know so that we could see if it was really the color we wanted. We went by and it was the color we wanted. Meg was on vacation the day we wanted to purchase the car so we received a call from Eric W. who told us that he could have that particular car at the dealership in 2 hours. I drove to Spokane and they transferred the Fit from the other dealer and I was out of there in about 3 hours. My husbands name was on the original title so they needed him to sign off for the trade in. Eric drove to our home, about 2 hours from Appleway Honda so my husband could sign the papers. Everyone at Appleway Honda was very helpful and friendly. They all went beyond the call of duty on this purchase. We would definitely purchase any new car from this dealership.Professional
by marks26 on 05/28/2014updated 06/07/2025Correspondence over the internet was excellent. The sales person, Meg, responded quickly to my questions. When we arrived at the dealer for a test drive, the car was pulled up next to the show room and ready for the test drive. Even though… the used car was not a Honda, Meg knew a lot about the features of the car. There was no pressure and the purchasing of the car was simple with no surprises.Not pushy and very knowledgeable
by steven95 on 09/15/2013updated 06/07/2025We recently purchased a new 2014 Honda Odyssey EX-L RES. Our salesmen was Jim. He was extremely knowledgeable. I contacted Jim 6 months earlier when I looked at the 2013 Odyssey. We kept in touch and when I was ready we purchased the new… vehicle. Jim knows the product inside and out and took the time to go through all of the accesories and options of the van. We have purchased many new vehicles in the past and Jim was the most helpful and knowledgable salesman we have ever dealt with. He was not pushy and really took the time. We purchase a new car every 3 years and will be back to see Jim.A great experience, until the closer
by teamp on 12/30/2013updated 06/07/2025Costco Auto Program via AutoNation Honda: Outstanding: good price without haggling Salesmen: Tyler & Josh: Outstanding: good listeners, knowledgeable, efficient, pleasant, programmed our vehicle for us, no hassles Final financial… closer: Ugh! We paid cash. We had an appt to pay for and take delivery of our vehicle. It took 3 hours. Evidently (?), the financial people were busy with other customers. Besides the wait, we were offended by the relentlessly pushy financial supervisor who wouldn't take "no" for an answer regarding extended Honda warranties….even at his half price offer. We ended up giving in & purchasing them, went home and decided we really didn't want them. We called the sales manager the next day, drove back to the dealership and cancelled the extended warranties that we felt we had been pressured into getting…but really didn't want. So….it ended up okay. We LOVE the Honda CRV. Our salesmen were great. This was our first experience with the Costco Auto Program…which we are extremely happy with.Postivie Experience
by carreview3 on 01/01/2014updated 06/07/2025We purchased a new Honda CRV from Reiko at Valley Honda. She was a delight to work with - very professional and knowledgeable on all aspects of the vehicle. After our purchase, she also helped program our new car with specific settings… which was very helpful. When it came to negotiating price, we knew where we wanted to be, so even that worked well.Awesome car buying experience!
by mommyo4 on 02/07/2013updated 06/07/2025The people here were helpful and friendly. We got the car we wanted for a great deal. No complaints! Will go back again when we want to replace our family car, and will recommend to everyone we can.Hi and thank you for your comments. We are so glad we were able to help you get the vehicle you wanted! If there's ever anything we can do for you in the future, please let us know at (509) 850-9357. See you next time!
great new car experience
by joy36 on 03/22/2013updated 06/07/2025negotiated a 2013 honda fit with tyler p. who was always courteous and timely in our dealings. he made sure i understood the car's operation and details. i added on an extra 4-year warranty, but never felt pressured. in fact, when i was… negotiating a price, i felt comfortable doing so. however, i'm not afraid to speak my mind --- so that could have had something to do with my high comfort level. i know buying a new car is not everyone's favorite thing to do. honestly think appleway honda made my buying experience as good as it gets.Thank you so much for your recommendation of Tyler and the team! We are so happy to hear you've had a great experience with us. We hope to continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything more we can do for you or your Fit.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thanks for the feedback. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!
by abrandel1 on 03/31/2016