AutoNation Honda Spokane Valley

I was attempting to negotiate an out the door price for a black Honda Accord 4 cylinder EX-L with several dealers in the region on a recent Sunday. I reached out to AutoNation Honda of Spokane via their website and received two very prompt responses: Russ advised the dealership was closed on Sunday and to try back when he was in the showroom. A quick call to the showroom confirmed they really were open, until 7:00 PM in fact. So we start off the experience with a flat lie from someone who self identified as General Manager. Next up was James, a sales rep, who was really proactive and responsive. I could never get him to commit to a realistic number, though. He insisted that just under invoice was the best that could be done, and even after I advised I wasn't interested in what the dealer invoice said (which doesn't reflect holdback, flex cash, marketing incentives, and other stair-step items), I wanted a vehicle sales price competitive with the region. James finally said we just needed to come down to the dealership in person, which I never do until I get a final price that I can come and sign for. I advised as much and did not hear back. We ended up at another dealer in the area who was respectful and motived. We got the deal we wanted on the car we wanted and wrapped it up. I then emailed James at AutoNation and advised that we had completed the transaction elsewhere, and thanks for all his assistance. The next day, James of AutoNation Spokane Valley emailed me this exact phrase: "Thank you for making me run about and wasting my time. Enjoy your Accord." I was originally upset that we could not make things happen with AutoNation Honda, as it seemed they were the most responsive. However after that obnoxious response from James I am relieved that I didn't come within 5 miles of such an unprofessional business. I cannot recommend AutoNation Honda, and actively encourage anyone considering a new or used Honda to speak with AutoNation Honda's competition in Idaho and Washington. I cannot stress enough the bad taste this experience has left in my mouth, and if the average consumer wonders what makes buying a new car such a laborious and hateful process, it is AutoNation Honda of Spokane that can be held up as example.