Customer Reviews of AutoNation Honda Spokane Valley
Review type:
Great Guys
by E Matz on 06/05/2025
I've been dealing with these guys for 20 years. Just bought my 5th Odyssey from them. No other dealership has ever treated me the way these folks do. Pleasant, professional, no heavy sales pitches. I told them what I wanted and they did… a great job giving me just that.
124 reviews
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Best car purchase experience ever
by Chapmonk on 08/08/2019The crew at Honda are the best! Professional, personable, and knowledgeable. My questions were anticipated and answered completely. I feel I was treated fairly and respectfully. Sam, Chance, Jeremy make a perfect team. I love my car in… part because of your service manner. Thank you!A Great Experience
by LauraBGor on 07/12/2019We went to AutoNation Honda in Spokane Valley looking for a Pilot. We made an appointment to test-drive a car and Josh did an excellent job answering questions and giving us information we needed in relation to pricing and financing. There… was absolutely no pressure and no “hard sell” tactics. We recommend AutoNation Honda in Spokane Valley.go to Carmax instead
by nothanks on 06/21/2019I was there for far too long waiting to get in to the finance person--a Cory Moore. That went ok but when he offered the optional vehicle protection plan (very expensive) I questioned that--finally decided to get the least expensive on for… almost $4000. By that time I was exhausted. I decided I did not need this plan, and two working days later, I called him to tell him I wanted to cancel the plan, and left a message for him to please call me and left my phone number. Did not hear from him so I called again 2 days later--he still did not call. Then a manager got involved, and said he would get in touch with Cory. Again nothing happened.. So I had to drive there to see Cory Moore-a 3 hour roundtrip drive)- to see him in person to sign a single piece of paper to cancel the protection plan. This all took 2 weeks of complete nonsense on Auto Nations part.KEN VAN HORN
by huskyq89 on 03/31/2019Ken was very professional and warm to my needs and the car I wanted.Satisfied customer
by Satisfied on 03/26/2019Accurate estimate, done quickly and courteously55,000 Check up
by David O. on 01/30/2019David greeted me as I arrived and explained several maintenance options for my Honda. He answered my questions thoroughly. Very professional!AC Check
by Jimlgriff on 10/02/2018AutoNation Honda’s service advisor did an excellent job of explaining what was going to happen and kept me informed throughout the whole process. The repair was completed in a timely manner and was well done.Honda CR-V purchase
by scottv09 on 09/18/2018Auto Nation was great to work with - no pressure sales or up-selling. Sales person, Samer Nemri, was fantastic. Sam was very knowledgeable about the car, its features, and potential options and/or accessories. Overall experience was… enjoyable, which is a pleasant change from past experiences with other dealerships.Car buying experience
by K Lloyd on 09/16/2018Brian F at AutoNation in Spokane Valley made buying a car easy and not stressful. He was extremely knowledgeable about Honda and the specific model we were interested in. He introduced us to the Honda service team and even stayed late with… us so we could finish paperwork. At the end of the day, he waved us off the lot with a smile.Spokane Valley Honda is Awesome
by JPolson on 09/11/2018Great dealership. I have bought two cars with them and they are pleasure to deal with.Car
by Sarah ward on 08/07/2018updated 08/14/2018My experiment was amazing did not try force me to buy a car really fast they gave me so much option to look at cars to decide what would work for my family!!! I can’t wait to pay off my car I bought and come back and buy another car from… them!!!!!!2018 CR-V Touring
by BCRAYJR on 07/27/2018updated 08/06/2018We purchased a 2018 CR-V Touring from AutoNation Honda in Spokane Valley on 7-22-18. Our experience was as smooth as it could be. Our salesman, Nick, guided us through the process until we agreed on a vehicle. The price was right and the… trade-in value of our previous vehicle was excellent. Thank you for all you did for us.Great purchase experience
by EHTandLMT on 07/07/2018Purchased a 2018 pilot elite. Price was competitive, sales team was professional and the transaction went very smoothly. Nick, Eric and Dustin all stayed on top of our transaction. We would Recommend AutoNation again. It was also… convenient to be able to compare the Highlander and the Pilot side by side since theyre all in the AutoNation family. Edward and LucyDrop In Appt
by Jen Reding on 06/27/2018Car was towed in and they did a computer update.Spokane valley service
by bigsteve78 on 06/25/2018Excellent service and quick.Fair price
by bigsteve78 on 05/03/2018updated 05/22/2018They honored their internet price, gave us a choice of colors and a reasonable trade in. Car not ready when we arrived for appointment but was delivered within an hour. They did try to get us to buy an extended warranty but we declined.You really don't care
by ob7crew on 05/15/2018Paid a visit on a Friday and found a great deal on a 2016 Toyota Camry SE. Right away I was wanting to purchase after test drive. Signed some papers to reserve and was going to show up on Monday with a cashiers check to pay for it.… Received a call on Monday to inform me that it was 'accidentally sold" on Monday. The guy even put on a "Reserved" indicator on it. I then called the manager (Jeremy) and asked him "How badly do you want to regain my trust and business"? He replied "very badly". I then countered and asked him to reduce the price of a Subaru Crosstrek that I had also test driven on Friday. He quickly refused. The requested reduction was a mere $4,000. I would have even gone $2,000 less but he did not even entertain the offer. How's that for "customer care"? You have instilled my belief that car sales is a racket and we have no reason to believe that you care about the customer. This review will spread via social media like the flu. I work in a company that employs over 1000 in Spokane. And I have the opportunity to voice to the masses. Word of mouth can be very efficient when conveyed to many. Spokane is NOT a big place and your reputation is already tarnished by the reviews I've read.Lost a sale...
by LadyAbomb on 11/29/2017I'm in a great position to buy any vehicle of my choosing - current vehicle is paid off and runs great. So my choice was to bide my time and do my homework. For two years I've watched the market on my choice: Toyota Tundra SR5, 5.7l, Double… cab, with off-road package in white or charcoal. I've made plenty of calls and asked plenty of questions and then decided this was the month to treat myself. At 8:45 this morning I reached out to AutoNation over a CarGurus posting (list price: "fair"). At 9:36 I got a call from a salesman. After getting more information and asking for pictures I received a spec sheet. Said sheet touted the ever gimmicky marketing ploy of " no-haggle, one price approach on all pre-owned vehicles". I wrote back the saleman stating " I see the "no-haggle, one price approach...... to ensure you get a fair price every time." statement. Keyword appears to be "fair" not "great". I'd like a GREAT offer. My own research shows the cash value of this truck is between $##,### and $##,###. You'll have to come down on the price for me to consider this truck. ...That's when things went south. Saleman writes back: "The prices on our pre-owned stock are 1Price. That means we've built-in the discounts ahead of time as a service to our customers (turns out 90% of our customer's don't enjoy back-and-forth negotiation and haggling), so that you're guaranteed a fair-price, and that price is fixed. I would argue that this Tundra is priced really great! Black Book value is $##,###, and KBB is showing $##,###. The truck isn't fully stock, and has running boards, a 3"/4" lift(can't remember which), a cold air intake on it that is increasing it's value, AND it is Toyota Certified (you can learn about that here) which also increases it's value and carries with it a warranty that is better than on the new ones." Well... he certainly has his markety, gimmicky, condescending, but most importantly patronizing tone down.... yep buddy... you just lost me at "learn". My response: "My offer (bottom line out the door) is $##,###. I don't need to "learn" what Toyota Certified means. I've spent the last two years researching what I want, I'm not in any hurry. If you don't want to work with me over a negotiation for a better price keep me in mind for any future: 2014-2017 Toyota Tundras (SR5, 5.7l, double cab, off-road package in either white or charcoal gray) you may run across." ...and an attempt at recovery from him: "I apologize if I came off patronizing. That was not my intent! I find that a lot of my customers dont know what Toyota CPO means. I probably should have worded that differently. Ha! I would love to work with you in negotiation if I could, but my hands are tied. Its a national corporate pricing theme. Ill do a search for you and see if I cant find something that matches your specs." Hmmm.... "hands are tied. Its a national corporate pricing theme" WOW, what a phenomenally poor business model. And... well... I'm not "most people". My parting words: "Well, it was patronizing. "national corporate pricing theme" is not a theme it's a marketing gimmick. Point being I've watched these trucks on CarGurus for the last two years at dealerships within a 500 mile radius of me. Prices go down all the time. There are 5 other trucks listed on the West side and in the Portland area I'm interested in. I've busted my ass and saved and did my homework for 2 years - now is the time to treat myself. I'll take my business from place to place until I land a deal where BOTH parties win. I appreciate your time today. Nothing further need." I guess the salesman didn't understand that while I was taking care of financing and waiting for pictures (those finally arrived at 2:29) I was reading reviews where people had successful negotiations with other sales people there. I guess the salesman didn't understand I had already arranged to start driving up there at 3 pm today HAD he just worked with me. I guess the salesman didn't understand this was a guaranteed sale if the truck checked out and he got it down to better than a "fair" price.Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda Spokane Valley take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 850-9357. We hope to hear from you.
Super easy
by lnorag2017 on 10/06/2017updated 10/13/2017I've purchased new cars before but this was by far the quickest, easiest and friendliest experience! Thank you Anthony and Eric! :)Quick Oil Change
by Danica78 on 07/28/2017Scheduled an appointment to take my 2015 CRV in for a routine appointment. The service department is friendly and thorough. Plus they don't try to 'upsell' you on things you don't need serviced.Extremely Pleaseant Service
by Islesno6 on 03/04/2017Our first pleasant service in our many years of purchasing Vechiles from all Brands . We chose to stay with Honda and are so Glad we did! Our over all sales Man Sam was professional and Knowledgeable in Honda Lines & Products!! Definitely… coming. Back Thank YouWe appreciate your response! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We appreciate your response! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to leave us feedback. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (888) 363-8978 to discuss what we can do to help.
by AutoNation Honda Spokane Valle on 06/26/2019