Customer Reviews of AutoNation Acura Spokane Valley
Review type:
Great serivce
by K-Dog4real on 04/05/2024
Salesperson was very helpful and took a lot of time to ensure we were satisfied.
95 reviews
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New MDX purchase
by QuantumTheory on 02/25/2015Overall, Reiko Johnson - our sales agent - was great. She was knowledgeable, friendly, helpful, pleasant, responsive and I would highly recommend seeking her out amongst the staff at this particular dealership. As usual however, the sales… manager did his job trying to coax as many thousands of dollars as possible onto his side of the equation, over-quoting mileage deduction on my trade by $1000 primarily. We finally arrived at a deal that I found satisfactory ($500 over invoice and a decent price for my 08 MDX trade) despite the expected "I'm sorry but that's the very best we can do. We aren't making any money on this deal" kind of thing. In spite of Reiko's stellar performance, we were of course subjected to the mega-upsell by the finance manager. They now offer extended warranties on virtually every imaginable scenario that you might encounter - some $8000 total if you do the big buy-in. They were surprised that I declined each and every one of them. Despite the fact I interrupted at the outset that we weren't interested in any of it, he insisted that he was "required" to march us through a very lengthy list of issues we assuredly would need additional protection for. So - find Reiko as she does a fantastic job, expect the sales manager to try to take advantage of your naiveté whenever possible and expect the giant closing upsell at the end. It's easy enough to simply decline. There are much better packages available after market outside the dealership.New used MDX
by ReallyBigSexy on 02/10/2015We feel like we received a fair deal from the dealership. The car had just come in off lease and they rushed to get it to us resulting in us having to return the vehicle for detailing. This is a bit of an issue, as we live 75 miles away.… The dealership did get it squared away and they were easy to work with. We really loved our salesman, Koby. He was very sincere and conscientious. And, we would buy from him again.Purchase of Acura RDX
by joe516 on 01/14/2015Michelle Fogal was extremely helpful through out the sometimes tiresome process. Friendly and honest! 5 stars!Washington to New York!
by christopher39 on 12/29/2014Purchased a used Ford Crown Victoria via email and mail. Reiko Johnson and "Gang". She was able to provide everything I needed to decide this vehicle was exactly what I wanted. Reiko was wonderful and has great sense of humor which made… working with her not only easy, but a pleasure! Very professional and courteous!Perfection
by sbarney1 on 03/11/2013updated 06/06/2025I recently purchased a 2002 Passat from Seamus K. at Appleway Acura, and could not be happier. Everyone was super friendly and helpful throughout the whole buying process. I never felt pressured to spend more money, or pushed toward… something I didn't need. I ended up getting a great price on a fantastically reliable car. Seamus and Appleway have definitely gained a lifelong customer.Great Experience
by pdaly2 on 05/03/2013updated 06/06/2025I purchased my MDX in March 2013 and Reiko treated me wonderfully. She explained everything, did all of the set ups and took fabulous care of me. After the sale that did not end. I've had multiple follow ups from her and couldn't be happier… with my purchase.Thanks so much for your review. We're happy to hear you've been well taken care of by Reiko and the rest of our team, and we hope you're loving your new MDX. Please let us know if there's anything else we can do for you. See you on the road!
Awesome Buying Experience!!
by Patrick28212 on 07/06/2013updated 06/06/2025Last week I purchased my 2014 Acura RDX from Appleway Acura of SpokaneWA. I had a great buying experience! Dennis walked me through the sales process. The dealer offered me a fair price for the new car and for my trade. I liked getting the… $750 military incentive, and a low interest rate. I'd buy from there again.DIssatisfied!!! 0 stars
by consumer40 on 10/13/2013updated 06/06/2025I have been a loyal Acura customer for 7 years. I ordered a 2014 MDX in August 2013. At the end of 2 months, I was contacted and told the configuration I had ordered would not be produced until the end of October and I could expect delivery… about the end of November. And, by-the-way, since we have to wait 2 more months, we are decreasing your trade-in by $3000. Is this legal? What ever happened to brand loyalty and customer service? I love the Acura product and cannot believe their dealerships are allowed to do this. I highly recommend that if you are trading in a vehicle, do not buy from AutoNation Acura of Spokane Valley.Loyalty and customer service is very important to us. We are sorry for the issue you had with the timing and value of your trade in vehicle. We are thankful to see your honest review as it helps us improve as a dealership. If you would be willing, please contact our General Manager directly at (509) 590-1266 to receive more information and options in moving forward with our dealership. We appreciate the feedback and value your loyalty over the past 7 years. We hope to hear from you soon!
2014 Acura RDX Purchase
by tednuts on 01/06/2014updated 06/06/2025We purchased our RDX in December 2013. Seamus K. was our Sales Consultant. Over the years we have dealt with numerous car dealers and salesmen and found Seamus and AutoNation Acura of Spokane to be one of the best. Certainly with his… patience and knowledge Seamus not only earned our respect but we will be purchasing from him again. Would not hesitate to recommend Seamus to anyone looking at a vehicle.Excellent experience
by Sound_Guy on 05/02/2013updated 06/06/2025Appleway provided us with the best price of any dealership in the state. Their kindness and support on the phone, and by eMail, was first rate. When we arrived to pick up our MDX, we were warmly greeted by the staff, our car was ready, and… our needs met. All questions were answered, and the whole process was very painless. I look forward to purchasing another vehicle from them very soon.Thank you so much for your warm recommendation of our team! We are so happy to hear you've had a great experience with us. We hope to continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
2014 Acura MDX
by happymdxdriver on 09/16/2013updated 06/06/2025We are overly impressed with the whole auto purchase/lease experience that we recieved from AutoNation Acura. From the time we walked in, everyone seemed to bend over backwards to make us feel like we were the only customer and that they… would do everything possible to help us find the right car. After about two weeks, we ended up leasing a 2014 MDX. Bill the sales manager, actually made the whole negotiating process enjoyable (if that is possible) and Reiko, Seimus and Mark were beyond helpful. To our surprise, what really made us feel like we made a good decision was the customer care we recieved after our purchase. Everyone we had worked with reached out to touch base either through a phone call, text or email. Two weeks later they continued to follow up to ensure that we were happy and that the MDX was meeting our needs. Today we took the car into service to install tint and Jordan (in the service department) went above and beyond to get us a last min loaner car (I had originally said I did not need one). It has been such a change from the treatment we recieved for many years at the Volvo Seattle Dealership. We could not be happier…thank you AutoNation Acura.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
by Moses Jenkins on 04/10/2024